Current as of 4 November 2026. Delighted’s own pages now redirect to Qualtrics, so every fact about Delighted below comes from its help center and website as archived by the Wayback Machine. The capture dates are in the note at the end.
Delighted closed on 30 June 2026. If you ran NPS or CSAT on it, you’ve moved already, and your first quarterly report on the new tool may be the first real test that tool has had. This page is for that moment. It covers three checks to run on whatever you moved to, the Delighted features that are easy to lose in a move, and how to get your history back into one trend line. Most of it applies whatever tool you use. We make one of the options, and we’ll say where it fits and where it doesn’t.
What happened, and when
In June 2025, Delighted announced that it would close the product on 30 June 2026, to line up with Qualtrics’ own suites. Its sunset FAQ gave three dates:
- 1 July 2025: annual contracts stopped renewing, and customers moved to monthly plans.
- 31 May 2026: the remaining monthly subscriptions stopped renewing.
- 30 June 2026: access ended.
The same FAQ said Delighted would delete customer data after the final date and asked customers to download an archive first. It named Qualtrics’ XM for Customer Experience as the replacement. Today delighted.com redirects to a Qualtrics page that says Delighted is “no longer available”.
So the notice was long. But even a year’s notice ends in a deadline. A tool picked in the last few weeks was picked on one test: does a survey go out, and does a score come back?
Three checks on the tool you moved to
1. Does your trend line start in July?
Open your NPS or CSAT chart and see where it starts. If it starts in July 2026, every comparison you make this quarter runs against four months of data, and last year sits in a spreadsheet nobody opens.
Then find the files. Delighted’s response export had one row per response: the score, the comment, a timestamp, the person’s details and every property you passed in. If someone downloaded it before 30 June, that file is your history. If nobody did, check where Delighted was sending copies while it ran: a Google Sheet, a Slack channel, a webhook endpoint or your CRM. Don’t count on Delighted itself. Its FAQ said the data would be deleted.
2. Did the quiet settings come back?
Delighted did several things you never had to look at, which is why they’re easy to lose. Its help center documented:
- Throttling. It skipped anyone who had been sent or shown a survey from the same project within a set time: 30 days by default, adjustable from 7 days to a year.
- Alerts. An email to a person or a team inbox when a response matched a rule, such as every detractor, promoters who left a comment, or a Trend. Alerts waited 10 minutes after a response, so people had time to finish their comment.
- Slack rules. Responses posted to a channel by condition, plus a daily message with the 30-day score.
- An email digest of scores and feedback, daily, weekly or monthly.
- An NPS Benchmarks report that set your score against an industry low, average and high, built from data on more than 10,000 consumers.
For each one, ask two questions: does the new tool do it, and did anyone set it up? You won’t notice a missing throttle until a loyal customer gets their third survey in a month. You won’t notice a missing alert until Tuesday’s detractor is still waiting on Friday.
3. Who has read the comments since July?
Count the open-text answers since you switched, then ask who has read them. Delighted gave comments some structure. Trends collected responses by keywords and filters you chose. Smart Trends suggested keyword groups from your own feedback. Tags labelled responses by hand, and alerts and Slack rules could fire on a Trend. If none of that came across, comments are still arriving, and nothing is sorting them.
Why the replacement was probably a scoring tool
Under a deadline, a replacement gets tested on what you can check in a week: the survey sends, the score appears, the price fits. In June that was the right test. Everything in checks 2 and 3 proves itself over months, on the week something goes wrong, and a two-week trial can’t show it.
Four months in, you can see it. The score was the easy part, and every tool in this category calculates NPS. What made the program work was everything around the score: who got surveyed and how often, who heard about a bad response, and whether anyone knew what the comments were about. That’s what to judge your current tool on now, before a renewal makes the stopgap permanent.
What SurveyRock does with the answers
Here’s how SurveyRock covers the same ground, and the plan each part needs. The full picture for NPS is on our NPS software page.
Scores, on every plan. NPS questions get the promoter, passive and detractor breakdown. A rating question whose top point is labelled “satisfied” shows CSAT as the share answering 4 or 5 out of 5, the same count Delighted used. Label it “easy” and you get CES, or set either one yourself. Under the NPS score, on customer surveys, a strip shows the typical range for your industry in published studies.
Detractor alerts and follow-up, from Team ($79 a month). A workflow runs on each new response when a condition is met, such as an NPS answer of 6 or below. It can post to Slack, send an email, call a webhook, or create an Action: a follow-up with an owner and a due date that your team tracks until it’s done. Branching inside a workflow needs Growth.
Word frequency and keywords, from Team. On open-text questions, this is the closest thing to Delighted’s keyword Trends.
Themes and summaries, from Growth ($179 a month). Theme detection doesn’t wait for you to pick keywords. It clusters answers that say similar things, then names each group. Theme Impact shows which themes go with low scores and which with high ones. An executive summary drafts the write-up of a survey’s results. Email digest reports are on Growth too.
Theme threshold triggers, on Pro ($349 a month). A workflow can start when a theme crosses a threshold you set, so a growing complaint reaches someone before the monthly review.
Getting your history back into one place
If you have the Delighted export, SurveyRock can load it into a survey you build first. Rebuild it with the same questions and the same scales (NPS 0 to 10, CSAT 1 to 5), then import.
- The file: CSV or Excel (.xlsx), up to 10 MB, first sheet only. A CSV can use commas, semicolons or tabs.
- Mapping: match each column to a question: the score to the NPS question, the comment to an open-text question, each additional question to its own. Map the timestamp to Start Time so each response keeps its original date. If your dates look like 03/04/2026, SurveyRock asks whether the day or the month comes first.
- People: a Contact Email column links each response to a contact you’ve already added. It never creates contacts.
- Preview checks every row before anything is written, and lists the first 20 rows it will skip, with the reason for each.
- Size: files over 500 rows run in the background.
- Cost: response import is on every plan, including Free, and imported responses don’t count against your monthly allowance. Free allows 3 surveys of up to 10 questions.
What doesn’t come across: Delighted’s properties (plan, region, customer ID, anything you passed in with each survey) can only go into a question. Either add a question for each property you need, or keep it in the original file. IP, device and location data don’t come over either.
Once the history is in, on Team and up, Compare with shows this quarter beside the last one on each NPS, rating and choice card, imported responses included. How comparing over time works.
If you want the route Delighted pointed to
Delighted’s FAQ named Qualtrics’ XM for Customer Experience as the replacement, with self-serve migration tools and partner-led migration. Qualtrics’ pricing page, read on 4 November 2026, shows no prices for its CX products. Each one says “Request Pricing” and is priced on interactions. If you want the official route and a sales conversation, start there. What Qualtrics does publish is in our Qualtrics pricing guide.
What we don’t offer
One vendor has already left you. Here’s what we don’t do, so you know before you move again:
- No throttling setting on email campaigns. Nothing automatically skips someone surveyed in the last 30 days. You control it through who’s on each send list.
- No SMS or WhatsApp surveys. Delighted could send by SMS. We send by email, link, QR code and embed.
- No benchmark from our own customers. The NPS card shows the typical range from published industry studies, not an average of SurveyRock accounts.
- No SOC 2 or ISO 27001 certification yet. Both are on our roadmap. We won’t accept protected health information or sign a HIPAA BAA.
- No Salesforce integration. HubSpot, Zendesk and Freshdesk connect on Pro. Other tools connect through Zapier (Solo and up), webhooks (Team and up) or our REST API (Solo and up).
- No connection to Delighted. It’s closed. We work from the files you exported.
Questions people ask
Can I keep my historical NPS trend?
Yes, if you have the export. Rebuild the survey with the same NPS question, import the file with its timestamp mapped to Start Time, and your old responses sit beside new ones on their original dates. Keep the question wording identical, or the comparison stops being fair. If nobody exported before 30 June, look for copies in the tools Delighted sent data to.
What happened to Delighted, and why?
Qualtrics, which owns Delighted, closed it to invest in its own XM suites and AI. Annual renewals stopped on 1 July 2025, monthly renewals on 31 May 2026, and access ended on 30 June 2026.
Is there an equivalent of Delighted’s survey throttling?
Not as a setting. Delighted skipped anyone surveyed from the same project within 30 days by default. In SurveyRock you manage it through who’s on each send list. A link can also be set to one response per person, but that uses a browser cookie, so it’s a light deterrent, not a rule.
What does this cost at my response volume?
| Plan | Monthly responses | Monthly | Yearly | What it adds for a Delighted-style program |
|---|---|---|---|---|
| Free | 100 | $0 | $0 | Import and scores. No email invitations |
| Solo | 2,500 (+5,000 for $20 a month) | $35 | $350 | Email invitations. No workflows |
| Team | 10,000 | $79 | $790 | Detractor alerts, Slack, keywords, Compare with |
| Growth | 50,000 | $179 | $1,790 | Themes, Theme Impact, executive summaries, digests |
| Pro | 100,000 | $349 | $3,490 | Theme threshold triggers, HubSpot |
Enterprise is priced on a call. Full plan details.
Bring your Delighted history with you. Start free. Response import is on every plan, and new accounts get 14 days of Growth, with theme detection and executive summaries switched on and no credit card needed.
Delighted facts are from its help center and website, read on 4 November 2026 as Wayback Machine captures dated between May 2025 and June 2026 (the sunset FAQ, 21 April 2026). Qualtrics facts are from its live pages, read the same day. SurveyRock prices are in US dollars. If we’ve got something wrong, tell us and we’ll fix it.