One topic, whichever source raised it
A topic groups whichever answers raised it — a survey comment, a review, or both. Ten reviews and a dozen NPS comments about the same shipping delay show up as one topic, not two separate reports.
Feedback Intelligence
The same topic, wherever it shows up
SurveyRock already reads your open-text survey answers for recurring topics — what we call theme detection, not the colors and fonts you picked for the survey itself. Connect reviews and it reads those the same way, so a topic from an NPS comment and the same topic from a review show up together.
A survey dashboard and a reviews inbox that don't talk to each other
Text analysis already groups your open-text survey answers into topics, tracks sentiment, and writes a summary — for survey answers on their own. What it can't see is everything people say about you outside a survey. Once your reviews are connected, SurveyRock reads those the same way: the same topics, the same sentiment tracking, and one place to ask a question that draws on both.
One Themes Explorer, every source
Every topic SurveyRock has found is listed in one place — discovered automatically from your survey responses and your reviews together, not two separate lists you have to reconcile by hand.
Ask a question, get an answer from both
Query your workspace in plain language and get an answer drawn from survey responses and reviews together, with a citation back to the source you can check yourself.
When a topic crosses a threshold, act on it
Set a size threshold on a topic and trigger a workflow the moment it's crossed — route it to Slack, open a ticket, whatever the workflow does next.
How it works
From scattered feedback to one place to look
- 1
Connect your sources
Your surveys are already there. Connect your reviews to bring them in too.
- 2
SurveyRock reads and tags
Topics and sentiment are found automatically as responses and reviews come in — no manual tagging.
- 3
Ask, or let it trigger something
Query the workspace directly in plain language, or set a topic threshold to kick off a workflow when something crosses it.