Reviews from where people already leave them
Connect Google Reviews, Google Play, the Apple App Store, Facebook, Yelp, Trustpilot, and TripAdvisor. Reviews come in on a schedule — no manual export or copy-paste. Part of Pro and above.
Reviews
Every review, in the same picture as your surveys
Connect Google Reviews, Google Play, the Apple App Store, Facebook, Yelp, Trustpilot, and TripAdvisor. SurveyRock reads what comes in the same way it reads your survey answers — same topics, same sentiment tracking, one dashboard instead of eight tabs.
Reviews live in eight different inboxes. Your customers don't care which one.
A rating on Google, a comment on Yelp, a one-star app-store review — each one is real feedback sitting in a tool you'd otherwise check separately from your survey dashboard. SurveyRock brings reviews into the same place it already reads your surveys, so a topic that shows up in both isn't something you find by checking two tools — see Feedback Intelligence for how that works.
Sentiment tracked on every review
Every ingested review is scored positive, neutral, or negative alongside its star rating — so sentiment drift shows up even before the rating does.
Reply where the platform allows it
Post a response to a review directly from SurveyRock on platforms that support responding — no separate login for each one.
One property, or many
Running more than one location? Reviews group by property, with review counts and average rating rolled up per location, not just per account.
Feeds the same topics as your survey data
A review isn't a second, separate feed — it joins the same topics your survey open-text answers do, so the same shipping-delay complaint shows up whether it came from an NPS comment or a Google review. Full mechanism on Feedback Intelligence.
How it works
From eight inboxes to one
- 1
Connect a platform
A few clicks per platform — no engineering ticket required.
- 2
Reviews come in automatically
New reviews are ingested on a schedule and scored for sentiment as they arrive.
- 3
They join your intelligence
Topics, the Themes Explorer, and ask-your-data all include reviews alongside survey responses from here on — see Feedback Intelligence.
Bring every review into the same picture
Questions
Which review platforms does SurveyRock support?
Google Reviews, Google Play, the Apple App Store, Facebook, Yelp, Trustpilot, and TripAdvisor. Reviews come in automatically on a schedule.
Can I see review sentiment next to my survey sentiment?
Yes. Every review is scored positive, neutral, or negative, and a review can join the same topic as a survey response — see them together in Feedback Intelligence.
Does SurveyRock support multiple locations?
Yes. Reviews group by property, with review counts and average rating rolled up per location.
What plan includes Reviews?
Reviews is part of Pro and above.