NPS & Customer Experience
How to Ask for Feedback on Your Website Without Annoying Your Visitors
Most website surveys get closed unread. Ask about something that just happened, choose who gets asked, ask fewer people less often, and send every answer to someone who can act on it.
How to Move Your Survey History to a New Tool Without Losing the Trend Line
Switching survey tools usually means leaving years of NPS behind. Here's how to export, rebuild, keep the dates and import the history so the trend line carries on.
How to Run a Post-Service Survey at a Small Business (QR Code, Three Questions, One Habit)
A setup any service business can run this week: a QR code at checkout, three questions, and ten minutes a week reading the answers. Plus the one rule about reviews you can't break.
What Is NPS? The Complete Guide to Net Promoter Score in 2026
NPS is one question, a 0 to 10 scale and a score from -100 to +100. Here's how to calculate it, read it, run it, and what to do on the day a detractor answers.
What Is a Good NPS Score?
There is no official good NPS score. Here's what the number means, what real published data exists, and how to judge your own score without bluffing.