Returning to SurveyRock

SurveyRock was rebuilt in 2026 — new platform, new survey builder, new analysis tools. Your account came with you.

This page is for people who used SurveyRock before the rebuild and want to know what happened to their data and what works differently. If you’re starting fresh, Getting Started is the better place to begin.

Signing in

Use the same email address and password you used before. Nothing was reset, and you don’t need a new account — creating one would leave your existing surveys behind on the account you already have.

If your password no longer works, use the password reset link on the sign-in page. It sends to the same address.

One exception. A small number of legacy accounts shared an email address with another account. Where that happened, only one of them could carry that address forward. If you sign in and find surveys you don’t recognise — or can’t find ones you expect — contact support rather than creating a second account; we can sort out which account is which.

What came across

Your existing work migrated in full:

• Surveys, with their pages, questions, answer choices, rating scales and matrix rows
• Skip logic, branching and display logic attached to those questions
• Every response, and the respondent records behind them
• Uploaded media used in your surveys

Response data was re-linked question by question and answer by answer, not copied as a blob, so your results still tie back to the specific choice each respondent selected.

Three narrow exceptions, all of which we can tell you about for your specific account if you ask:

• Surveys with no pages weren’t carried over. These were empty shells — a survey record with nothing in it.
• A small number of uploaded files couldn’t be migrated because the underlying file was already missing before the rebuild. The question that referenced it came across; the file itself was already gone.
• A very small number of individual responses couldn’t be re-linked, where the answer pointed at a choice or scale point that no longer existed in the source data.

If something you expected isn’t there, contact support — the migration kept a per-record log, so we can look up what happened to a specific survey rather than guessing.

What didn’t come across

Some things from the old platform have no equivalent in the new one. If you used them, you’ll notice, so they’re worth naming rather than leaving you to discover:

• Polls. The old platform had a separate polls feature — a lightweight, embeddable single-question widget with its own theme, width and thank-you message, distinct from a survey. The new platform doesn’t have it, and old polls weren’t carried over. A short survey covers much of the same ground, but it isn’t the same object and doesn’t embed the same way.
• Custom themes and logos. Branding was rebuilt from scratch. Old theme colours, uploaded logos and font choices didn’t carry across, so branded surveys will come back looking like the current default. The new branding tools are under Account & Billing and are available from Team.
• Saved response filters and saved cross-tabs. Filtering and cross-tabulation are both in the new results tools and go further than the old ones did, but saved definitions from before weren’t migrated. You’ll rebuild the ones you still want.
• Drip email campaigns. Replaced by email campaigns and workflows, which are built differently. Old drip sequences weren’t carried over.

Your surveys, questions and responses are unaffected by any of this — it’s the layers around them that changed.

Workspaces are new

The biggest structural change. Your surveys, contacts and team now live inside a workspace rather than sitting directly under a login. Every migrated account received one automatically, with your existing surveys already in it, so there’s nothing to set up.

Workspaces matter once more than one person is involved: you invite people to a workspace, and their role there decides what they can do. Workspace counts and seats scale by plan — see Account & Billing.

If you work alone, you can mostly ignore this. Your single workspace behaves the way your account used to.

What’s different when you build a survey

The builder is drag-and-drop, with three display formats — classic paged, chat, and single-page — and 20 question types.

Things that are likely new to you:

• Question types — NPS with dedicated Promoter/Passive/Detractor analysis, rank order, group rank, constant sum, signature capture, file upload, photo, audio and video response, and matrix variants including bipolar and text-entry grids
• Logic beyond skip logic — carry-forward between questions, loop logic, calculated fields, and question piping with merge tags (Growth and above)
• Randomization — of questions, choices, statements and whole page blocks, with the shuffle order held per respondent so resuming a session never reshuffles it
• Quotas — survey-level response caps and answer-based quota cells, with a quota-filled page for respondents who arrive after a cell closes
• AI assistance — generating a draft survey from a description, and grouping open-text answers into themes so you don’t read several hundred verbatims by hand

Distribution and results

Web links, QR codes, embeds and email campaigns all work as you’d expect. Branded custom slugs are available from Team, and custom domains higher up.

On the results side, the reporting is built around cross-tabulation, filtering and segment comparison rather than a single summary view, and exports carry the full response detail rather than a flattened summary.

Billing

Payments are processed by Paddle, which acts as merchant of record. In practice this means invoices and receipts come from Paddle rather than directly from us, and Paddle handles sales tax and VAT for your jurisdiction.

Plans and pricing were restructured in the rebuild, so the tier you were on before may not map one-to-one onto a current plan. Current pricing is on the pricing page.

If you held an active paid subscription from before the rebuild, we’ve contacted you separately — that’s a small enough group that it’s handled individually rather than through a general process.

What to do first

1. Sign in and confirm your surveys are where you expect them.
2. Open one of your existing surveys in the builder. It will look unfamiliar; the survey itself is unchanged.
3. Check a survey’s results to confirm the responses you remember are there.
4. If anything looks wrong, contact support before rebuilding it by hand. We can check the migration record for your specific account.

Still to come

Some things aren’t built yet, and we’d rather say so than let you look for them:

• Multiple languages within one survey, with a respondent-facing language switcher. Surveys publish in a single language today, with localized system messages, right-to-left support and locale-aware formatting.

If something you relied on before isn’t covered here, tell support. Knowing what returning customers actually miss is how that list gets prioritised.