Account & Billing
SurveyRock plans run Free → Solo → Team → Growth → Pro → Enterprise. Feature and limit details below describe what each tier unlocks — current pricing is on the pricing page, not here, since plans and pricing can change independently of this documentation.
Workspaces and team access
Section titled “Workspaces and team access”- Workspaces — the container for your surveys, contacts, and settings; the number you can have scales with plan tier
- Staff seats and, for agencies, client seats — Team tier and above include a small number of client seats, scaling up through Growth and Pro
- Collaboration — multi-user access, survey sharing with granular per-survey permissions, and activity history on Team tier and above
- Permission profiles — role-based access control for finer-grained control over what each team member can do
- Asset library — a shared library of images and files across a workspace, available Team tier and above
Security
Section titled “Security”- Two-factor authentication and brute-force protection on login
- Enterprise SSO — SAML 2.0 and OpenID Connect, available on Pro and above
- Audit logs — a record of account and data changes, available Growth tier and above
- Encryption at rest via a managed key provider
Privacy and compliance
Section titled “Privacy and compliance”Consent management, data retention controls, rectification, legal hold, and PII masking on uploaded files are all built in. That said: SurveyRock does not currently hold SOC 2, ISO 27001, or HIPAA certification. If your organization requires a certified vendor, that’s on our roadmap, not a current capability — ask us directly about your specific compliance timeline.
API access
Section titled “API access”API access (bearer-token REST API) is available from Solo tier and up; webhook endpoints for inbound triggers are available from Growth tier and up. See Developers for the technical details.
Managing your plan
Section titled “Managing your plan”Upgrades and downgrades are self-serve from account settings. If you’re evaluating SurveyRock for a larger deployment — more workspaces, custom limits, SSO, or a compliance timeline — contact us directly.