Create a Thank-You Page

Create a thank-you page to show your survey respondents after they submit their responses. This can consist of one or multiple text elements. In the example below we will combine the thank-you page with conditional text elements based on the respondent’s total score from multiple choice scoring. This feature is available on our Business and Enterprise account plans.

Our goal is to show the user their score from the choices they made. Then, depending on how high that score is, display either one message or a different one. For a simple thank-you, just leave out the additional steps.

Enable or disable the thank-you page

The thank-you page can be enabled or disabled at any time by clicking on the toggle switch next to the page title. When the switch is blue, then the page is active.

Click on the toggle switch to enable or disable your thank-you page

Create the page

To add a thank-you page to your survey, click on the “Survey” button on the top right of the Edit survey page. Then click on “Add Thank You page“.

Click on "Add Thank You page" to add it to the end of your survey

This adds a new “Thank-You” (TY) page in blue at the end of your survey and switches to that page. You can also see by the toggle button on the left that the “Thank-You” page is not currently active (not blue). You don’t want to make it active until all of the planned elements are on this page.

A new thank-you page has been added at the end of your survey

You’ll notice that the only page element type you can drag in from the left menu bar is the Text element. Likewise, clicking on the Add Element “+” button in the middle of the page will directly open a new Text element menu. Either drag in the element from the left or click on the Add Element “+” button now.

Add a new text element

Enter your desired text and when you want to add the total score amount click on the “Insert Score” button. This add the placeholder “[**TOTAL-SCORE**]“. Anytime we find that placeholder text in your survey’s thank-you page, we replace it with the respondent’s total multiple choice score.

Enter some text and then click on the "Insert Score" button to add the total score placeholder.

Next we want to add 2 more Text elements. One will be displayed if the respondent’s total score is below 1.5 and the second will be shown if it’s >= 1.5. Click on the Add Element “+” button and the desired text for the first message.

Now add the Text element for the second message.

Add the text to show the survey respondent when their total score is below 1.5

Add scoring logic

In order to add the scoring logic, click on the Logic button of the first conditional message on the right side of the page. The Logic pop-up window will appear. Click on the “+ Add Rule” button.

Click on the logic button on the right to add the condition on when to show this text

Click to change the value operator (=, <, >=, etc.). Change the value amount and then choose whether you want to Show or Hide the element if the criteria is met. Click “Save” when you’re done. If you want to delete a logic rule, click on the trash can icon on the right. When you’re done, click the “Save” button at the bottom.

Add the logic to show the first text element when the total score is below 1.5

Follow the same steps for the second conditional message.

Add the logic to show the second text element when the total score is above or equal to 1.5

The final step is to enable the thank-you page. Click on the toggle switch below the survey name. Grey means the page is disabled. Blue means that it is activated.

After all of the page elements have been added, enable the thank-you page

Your thank-you page with conditional messages based on the respondent’s total score is now ready for use. When the respondent clicks “Submit” on your survey, they are shown the new thank-you page you have just created.


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