HIPAA (Health Insurance Portability & Accountability Act) is a United States law that provides a data privacy and security plan for keeping patients’ personal or protected health information (PHI) safe. SurveyRock Enterprise plan holders can secure their accounts to fulfill HIPAA requirements.

This feature, URL redirect after survey completion, is just a fancy way of saying that you can send your survey respondents to a specific web page when they have finished taking your survey. For example, create a survey to discover how people think about your product and then send them to a special sales page when they’re done.

For the past several months we have received a lot of requests for some additional features, largely from our corporate clients. We looked at different ways of combining these features into one or more of our existing account plans but in the end we decided it was best to package them into a brand new plan.

We recently added a new way for your respondents to access your survey. Whenever you create a web link distributor, we now automatically generate a corresponding QR code. You can use this image in marketing materials or include in social media posts.

We like to think, and our customers have told us, that creating a survey with SurveyRock is very easy. But now we’ve just added a feature that makes this process even easier and quick. Drag and drop survey questions from a list into your survey page, right where you want it.

Our latest question type, Star Rating, is typically used by reviewers for ranking things such as restaurants and hotels, films, TV shows or, really, anything. A five-star rating system is most common, with one star being the lowest and five stars signifying the best or highest quality.

In the English language we write (and read) from left-to-right but there are several languages, such as Arabic, Hebrew, Persian and Urdu that are written in the opposite direction, from right-to-left (or RTL). In addition to the approximately 300 million native speakers of Arabic (295 million) and Hebrew (5 million), there are ten major languages based on the Arabic alphabet, spoken by another 300 million people. In order to support them all, SurveyRock offers the ability to create surveys in RTL languages.

Net Promoter Score, or NPS for short, is a number that tells you how likely your customers are to recommend your product, service or company to a friend or colleague. All it takes is a simple survey question like the one below.

After people take your survey, you’ll want to review what they have submitted in an organized manner so that you can create actionable next steps.

SurveyRock offers you several tools to analyze the results of surveys taken by your customers and clients. For additional advanced analysis we have long offered the ability to export your responses in the Excel or CSV file format. Now we’re pleased to let you know that you can now export your survey results data to the SPSS native file format (.sav).