It is imperative that you work on your communication skills with everyone related to your business in a strategic manner. Without effective communication methods, the drawbacks extend to problems and misunderstandings that can take a serious toll on your business reputation.
Here is how you can polish the communication skills in your business and make sure you prevent any problems that arise when there is absence of communication or when the message is not communicated correctly.
Listening is the foundation of any communication. In fact, a good way to become a better listener is to limit the distractions that pave their way into a conversation and which make it difficult to entirely absorb the message that is being communicated. It is the small things really. Close your email account, put your phone on silent, close the door during a meeting and see for yourself. Plus try not to get distracted by your own thoughts; the person in front of you deserves your full attention.
Pay Heed To Bad Feedback
Ignoring feedback would be a bad move, no matter how insignificant it may look. Someone may have a complaint about your product or there may be a minor conflict. It is your job to respond immediately. Even if it’s just a brief sentence, show your customers that you are looking into the matter so that you don’t lose them and so that they know you are interested in what they have to say and that you take them serious. Otherwise, you will not just have unhappy clients, but unhappy and angry clients. Plus, in order to have your operation running effectively, it is important that you have open lines of communication. That way you will be able to improve your business and meet the demands of your target market. Sending out an occasional survey or questionnaire to your clients is a best practice method of gathering feedback.
Know What to Say
Part of effective communication is asking the right questions to get the answers you need. In any conversation there are always clues as to what kind of questions will lead you to answers and which questions you should steer clear of. For instance, say you have an employee who is lagging behind the rest of the team and needs motivation. By asking the right questions you should be able to help solve underlying the problem instead of just making it worse.
Do Your Best
Meetings are the classic example on how to waste time. However, you can change that, for your business at least. Plan and organize, that is key. Create an agenda and distribute it to all participants ahead of time. The most important thing that you should do is respect everyone’s time and make the discussions as efficient as possible and convey your message as effectively as you can.
Two Way Communication
Two way communication can help you save time and make sure nothing is left to chance. It is faster and it gives both parties a chance to remove any misconceptions by making sure that the other person has comprehended what you are trying to say.
If you are an interactive business owner then you probably receive feedback on a daily basis. This is useful information and can help you improve and even work on a new strategy.
Don’t wait until a customer or employee comes to you with a long simmering problem. Be proactive in seeking out potential difficulties or conflicts.