Trouble finishing signup
Two different things can go wrong on the way to a working account. Here’s what each one means and what to do.
Signup didn’t complete
Section titled “Signup didn’t complete”If you submitted the signup form and got a message that we couldn’t complete it, nothing was charged and no account was created — you’re not stuck with a half-created account, and it’s safe to try again.
If it happens a second time, contact support and include the reference code shown on the error (starts with SR-SIGNUP-01). That code tells us exactly which step failed, so we can look into it instead of asking you to describe what happened.
The “finish setting up your account” link doesn’t work
Section titled “The “finish setting up your account” link doesn’t work”Some signup paths — for example, converting a trial or completing an invited signup — send a link by email to finish account creation. That link is single-use and expires after a period of time. If you click it and see a message that it’s invalid or expired:
- Go back to where you started (the pricing page, or the original invite) and start again — a fresh link will be sent.
- If you’re sure you only used the link once and it still won’t work, contact support with the reference code from the error (starts with
SR-SIGNUP-02).
Still stuck?
Section titled “Still stuck?”Contact support — if you have a reference code from an error message, include it. It’s the fastest way for us to see exactly what happened rather than guessing from a description.