Customer Service Satisfaction Survey

Thank you for taking our customer service satisfaction survey. It will only take 2-3 minutes to complete.

We appreciate your business and value your opinion. All answers are confidential and will help us serve you better.

1. How did you last contact our customer service team?

Website contact form

Email

Telephone

Online Chat

Other, please specify

2. If you have a customer service issue number or representative's name, please add it here.

Customer Service Issue Number:

Customer Service Representatives Name:

3. Overall, how satisfied are you with:

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
The customer service representative
The product

4. Please rate how much you agree or disagree with each of the following statement about your customer service representative. The customer service representative was:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Prompt
Courteous
Helpful
Knowledgeable
Efficient

5. Where do we need to improve most?

Wait/Response time

Friendliness

Courtesy

Knowledge

Patience

Other, please specify

Thank You!

Thank you for taking our survey. Your feedback is very important to us.