1. In the past year, which of the following [Company Name] products/services have you used? Please select all that apply
2. How long have you used [Company Name] products/services?
3. How often do you use [Company Name] products/ services?
4. How would you rate your overall experience with [Company Name]?
5. Please explain the reason(s) for your overall experience rating:
9. What do you like most about [Company Name]?
10. What do you like least about [Company Name]?
11. If we could do one thing to improve [Company Name], what would it be?
12. Thinking of other companies that offer the same products/services as [Company Name], how would you compare [Company Name] to other companies?
13. Please share any comments regarding your comparison rating:
14. Will you use [Company Name] products/services in the next 3 months?
15. Please share any comments regarding your usage plans:
16. Would you recommend [Company Name] product/services to colleagues or contacts within your industry / friends and family / social networks?
17. Please share any comments regarding your willingness to recommend [Company Name]:
This survey is almost complete. These last few questions are for classification purposes to help us analyze survey responses.
20. What is your employment status?
21. What is your combined annual income?
22. What is the highest level of education you completed?
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