{ "id": 144, "date": "2014-11-19T11:03:41", "date_gmt": "2014-11-19T10:03:41", "guid": { "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=144" }, "modified": "2020-10-19T20:43:37", "modified_gmt": "2020-10-19T18:43:37", "slug": "top-effective-communication-strategies-small-businesses", "status": "publish", "type": "post", "link": "http:\/\/www.surveyrock.com\/blog\/tr\/en-etkili-iletisim-stratejileri-kucuk-isletmeler\/", "title": { "rendered": "K\u00fc\u00e7\u00fck \u0130\u015fletmeler \u0130\u00e7in En Etkili \u0130leti\u015fim Stratejileri" }, "content": { "rendered": "

\u0130\u015finizle ilgili herkesle ileti\u015fim becerileriniz \u00fczerinde stratejik bir \u015fekilde \u00e7al\u0131\u015fman\u0131z zorunludur. Etkili ileti\u015fim y\u00f6ntemleri olmad\u0131\u011f\u0131nda, sorunlar ve yanl\u0131\u015f anlamalar i\u015f itibar\u0131n\u0131za ciddi zararlar verebilir.<\/p>\n\n\n\n

\u0130\u015fletmenizdeki ileti\u015fim becerilerini nas\u0131l geli\u015ftirebilece\u011finizi ve ileti\u015fim eksikli\u011fi veya mesaj\u0131n do\u011fru iletilmemesi durumunda ortaya \u00e7\u0131kan sorunlar\u0131 nas\u0131l \u00f6nleyebilece\u011finizi a\u015fa\u011f\u0131da bulabilirsiniz.<\/p>\n\n\n\n\n\n\n\n

\u00d6nce Dinleyin<\/h3>\n\n\n\n

Dinlemek her t\u00fcrl\u00fc ileti\u015fimin temelidir. Asl\u0131nda, daha iyi bir dinleyici olman\u0131n iyi bir yolu, bir konu\u015fman\u0131n i\u00e7ine giren ve iletilen mesaj\u0131 tamamen \u00f6z\u00fcmsemeyi zorla\u015ft\u0131ran dikkat da\u011f\u0131t\u0131c\u0131 unsurlar\u0131 s\u0131n\u0131rlamakt\u0131r. Bunlar ger\u00e7ekten de k\u00fc\u00e7\u00fck \u015feylerdir. E-posta hesab\u0131n\u0131z\u0131 kapat\u0131n, telefonunuzu sessize al\u0131n, bir toplant\u0131 s\u0131ras\u0131nda kap\u0131y\u0131 kapat\u0131n ve kendiniz g\u00f6r\u00fcn. Ayr\u0131ca kendi d\u00fc\u015f\u00fcncelerinizle dikkatinizi da\u011f\u0131tmamaya \u00e7al\u0131\u015f\u0131n; kar\u015f\u0131n\u0131zdaki ki\u015fi t\u00fcm dikkatinizi vermeyi hak ediyor.<\/p>\n\n\n\n

K\u00f6t\u00fc Geri Bildirimler Dikkate Al\u0131n<\/h3>\n\n\n\n

Ne kadar \u00f6nemsiz g\u00f6r\u00fcn\u00fcrse g\u00f6r\u00fcns\u00fcn, geri bildirimleri g\u00f6z ard\u0131 etmek k\u00f6t\u00fc bir hareket olacakt\u0131r. Birisi \u00fcr\u00fcn\u00fcn\u00fcz hakk\u0131nda bir \u015fikayette bulunabilir veya k\u00fc\u00e7\u00fck bir anla\u015fmazl\u0131k olabilir. Hemen yan\u0131t vermek sizin g\u00f6revinizdir. K\u0131sa bir c\u00fcmle bile olsa, m\u00fc\u015fterilerinize konuyu inceledi\u011finizi g\u00f6sterin ki onlar\u0131 kaybetmeyin ve s\u00f6yleyecekleri \u015feylerle ilgilendi\u011finizi ve onlar\u0131 ciddiye ald\u0131\u011f\u0131n\u0131z\u0131 bilsinler. Aksi takdirde, sadece mutsuz m\u00fc\u015fterileriniz de\u011fil, ayn\u0131 zamanda mutsuz ve \u00f6fkeli m\u00fc\u015fterileriniz de olacakt\u0131r. Ayr\u0131ca, operasyonunuzun etkili bir \u015fekilde y\u00fcr\u00fct\u00fclmesi i\u00e7in a\u00e7\u0131k ileti\u015fim hatlar\u0131na sahip olman\u0131z \u00f6nemlidir. Bu \u015fekilde i\u015finizi geli\u015ftirebilir ve hedef pazar\u0131n\u0131z\u0131n taleplerini kar\u015f\u0131layabilirsiniz. M\u00fc\u015fterilerinize ara s\u0131ra bir anket veya soru formu g\u00f6ndermek, geri bildirim toplamak i\u00e7in en iyi uygulama y\u00f6ntemidir.<\/p>\n\n\n\n

Ne S\u00f6yleyece\u011finizi Bilin<\/h3>\n\n\n\n

Etkili ileti\u015fimin bir par\u00e7as\u0131 da ihtiyac\u0131n\u0131z olan cevaplar\u0131 almak i\u00e7in do\u011fru sorular\u0131 sormakt\u0131r. Herhangi bir g\u00f6r\u00fc\u015fmede, ne t\u00fcr sorular\u0131n sizi yan\u0131tlara g\u00f6t\u00fcrece\u011fine ve hangi sorulardan uzak durman\u0131z gerekti\u011fine dair ipu\u00e7lar\u0131 her zaman vard\u0131r. \u00d6rne\u011fin, ekibin geri kalan\u0131n\u0131n gerisinde kalan ve motivasyona ihtiyac\u0131 olan bir \u00e7al\u0131\u015fan\u0131n\u0131z oldu\u011funu varsayal\u0131m. Do\u011fru sorular\u0131 sorarak sorunu daha da k\u00f6t\u00fcle\u015ftirmek yerine sorunun alt\u0131nda yatan nedenleri \u00e7\u00f6zmeye yard\u0131mc\u0131 olabilirsiniz.<\/p>\n\n\n\n

Elinizden Gelenin En \u0130yisini Yap\u0131n<\/h3>\n\n\n\n

Toplant\u0131lar, zaman\u0131n nas\u0131l bo\u015fa harcanaca\u011f\u0131na dair klasik bir \u00f6rnektir. Ancak, en az\u0131ndan i\u015finiz i\u00e7in bunu de\u011fi\u015ftirebilirsiniz. Planlay\u0131n ve organize edin, anahtar budur. Bir g\u00fcndem olu\u015fturun ve bunu t\u00fcm kat\u0131l\u0131mc\u0131lara \u00f6nceden da\u011f\u0131t\u0131n. Yapman\u0131z gereken en \u00f6nemli \u015fey, herkesin zaman\u0131na sayg\u0131 duymak ve tart\u0131\u015fmalar\u0131 m\u00fcmk\u00fcn oldu\u011funca verimli hale getirmek ve mesaj\u0131n\u0131z\u0131 olabildi\u011fince etkili bir \u015fekilde iletmektir.<\/p>\n\n\n\n

\u0130ki Y\u00f6nl\u00fc \u0130leti\u015fim<\/h3>\n\n\n\n
\"\u0130leti\u015fim<\/figure><\/div>\n\n\n\n

\u0130ki y\u00f6nl\u00fc ileti\u015fim zamandan tasarruf etmenize ve hi\u00e7bir \u015feyin \u015fansa b\u0131rak\u0131lmad\u0131\u011f\u0131ndan emin olman\u0131za yard\u0131mc\u0131 olabilir. Daha h\u0131zl\u0131d\u0131r ve her iki tarafa da di\u011fer ki\u015finin s\u00f6ylemeye \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131z \u015feyi anlad\u0131\u011f\u0131ndan emin olarak yanl\u0131\u015f anlamalar\u0131 ortadan kald\u0131rma \u015fans\u0131 verir.<\/p>\n\n\n\n

E\u011fer interaktif bir i\u015fletme sahibiyseniz, muhtemelen g\u00fcnl\u00fck olarak geri bildirim al\u0131yorsunuzdur. Bu yararl\u0131 bir bilgidir ve geli\u015fmenize ve hatta yeni bir strateji \u00fczerinde \u00e7al\u0131\u015fman\u0131za yard\u0131mc\u0131 olabilir.<\/p>\n\n\n\n

Bir m\u00fc\u015fteri veya \u00e7al\u0131\u015fan uzun s\u00fcredir kaynayan bir sorunla size gelene kadar beklemeyin. Potansiyel zorluklar\u0131 veya \u00e7at\u0131\u015fmalar\u0131 ara\u015ft\u0131rmak i\u00e7in proaktif olun.<\/p>", "protected": false }, "excerpt": { "rendered": "

\u0130\u015finizle ilgili herkesle ileti\u015fim becerileriniz \u00fczerinde stratejik bir \u015fekilde \u00e7al\u0131\u015fman\u0131z zorunludur. Etkili ileti\u015fim y\u00f6ntemleri olmad\u0131\u011f\u0131nda, sorunlar ve yanl\u0131\u015f anlamalar i\u015f itibar\u0131n\u0131za ciddi zararlar verebilir. \u0130\u015fte i\u015fletmenizdeki ileti\u015fim becerilerini nas\u0131l parlatabilece\u011finiz ve [...]<\/p>", "protected": false }, "author": 1, "featured_media": 146, "comment_status": "open", "ping_status": "open", "sticky": false, "template": "", "format": "standard", "meta": { "footnotes": "" }, "categories": [ 58 ], "tags": [ 18, 19 ], "class_list": [ "post-144", "post", "type-post", "status-publish", "format-standard", "has-post-thumbnail", "hentry", "category-customer-surveys", "tag-communication", "tag-feedback" ], "yoast_head": "\nK\u00fc\u00e7\u00fck \u0130\u015fletmeler \u0130\u00e7in Etkili \u0130leti\u015fim Stratejileri - SurveyRock Blog<\/title>\n<meta name=\"description\" content=\"Etkili ileti\u015fim her i\u015fletme i\u00e7in \u00f6nemlidir, \u00f6zellikle de k\u00fc\u00e7\u00fck firmalar i\u00e7in. \u0130\u015fte ileti\u015fim becerilerinizi nas\u0131l geli\u015ftirebilece\u011finize dair baz\u0131 ipu\u00e7lar\u0131.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.surveyrock.com\/blog\/tr\/en-etkili-iletisim-stratejileri-kucuk-isletmeler\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"K\u00fc\u00e7\u00fck \u0130\u015fletmeler \u0130\u00e7in Etkili \u0130leti\u015fim Stratejileri - SurveyRock Blog\" \/>\n<meta property=\"og:description\" content=\"Etkili ileti\u015fim her i\u015fletme i\u00e7in \u00f6nemlidir, \u00f6zellikle de k\u00fc\u00e7\u00fck firmalar i\u00e7in. \u0130\u015fte ileti\u015fim becerilerinizi nas\u0131l geli\u015ftirebilece\u011finize dair baz\u0131 ipu\u00e7lar\u0131.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.surveyrock.com\/blog\/tr\/en-etkili-iletisim-stratejileri-kucuk-isletmeler\/\" \/>\n<meta property=\"og:site_name\" content=\"SurveyRock Makaleleri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/surveyrock\" \/>\n<meta property=\"og:image\" content=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2014\/11\/Fotolia_63789307_XS.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"502\" \/>\n\t<meta property=\"og:image:height\" content=\"239\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Chris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@surveyrock\" \/>\n<meta name=\"twitter:site\" content=\"@surveyrock\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n \"@context\": \"https:\\\/\\\/schema.org\",\n \"@graph\": [\n {\n \"@type\": \"Article\",\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/#article\",\n \"isPartOf\": {\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/\"\n },\n \"author\": {\n \"name\": \"Chris\",\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/person\\\/c81eb8dbd5ad857f08ec4765b5545f36\"\n },\n \"headline\": \"Top Effective Communication Strategies For Small Businesses\",\n \"mainEntityOfPage\": {\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/\"\n },\n \"wordCount\": 595,\n \"commentCount\": 2,\n \"publisher\": {\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\"\n },\n \"image\": {\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/#primaryimage\"\n },\n \"thumbnailUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/Fotolia_63789307_XS.jpg\",\n \"keywords\": [\n \"communication\",\n \"feedback\"\n ],\n \"articleSection\": [\n \"Customer Surveys\"\n ],\n \"inLanguage\": \"tr-TR\",\n \"potentialAction\": [\n {\n \"@type\": \"CommentAction\",\n \"name\": \"Yorum\",\n \"target\": [\n \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/#respond\"\n ]\n }\n ]\n },\n {\n \"@type\": \"WebPage\",\n \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/\",\n \"url\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/top-effective-communication-strategies-small-businesses\\\/\",\n \"name\": \"K\\u00fc\\u00e7\\u00fck \\u0130\\u015fletmeler \\u0130\\u00e7in Etkili \\u0130leti\\u015fim Stratejileri - 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