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        "rendered": "<p>\"Unders\u00f6k dina befintliga kunder\" \u00e4r ett vanligt f\u00f6rslag f\u00f6r att hj\u00e4lpa ditt f\u00f6retag att v\u00e4xa. Vi p\u00e5 SurveyRock vet hur viktigt det \u00e4r att unders\u00f6ka dina kunder f\u00f6r din framg\u00e5ng, och vi vill att dina unders\u00f6kningar om kundn\u00f6jdhet ska hj\u00e4lpa dig att f\u00e5 konkreta insikter som du verkligen kan anv\u00e4nda.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/06\/Customer_Satisfaction_Survey.jpg\" alt=\"Unders\u00f6kning om kundn\u00f6jdhet\"\/><\/figure><\/div>\n\n\n\n<p>Eliminera gissningar och f\u00f6lj dessa fem principer f\u00f6r utformning av kundunders\u00f6kningar:<\/p>\n\n\n\n<p>1. <strong>Fr\u00e5ga om den totala tillfredsst\u00e4llelsen i b\u00f6rjan av unders\u00f6kningen.<\/strong> P\u00e5 s\u00e5 s\u00e4tt kan du m\u00e4ta kundernas allm\u00e4nna intryck av ditt f\u00f6retag, din produkt eller tj\u00e4nst innan de b\u00f6rjar t\u00e4nka p\u00e5 specifika aspekter av dessa relationer. V\u00e5r <a href=\"https:\/\/www.surveyrock.com\/template\/sample-net-promoter-score-nps-survey-template-13509\" target=\"_blank\" rel=\"noreferrer noopener\">Fr\u00e5gan om Net Promoter Score (NPS)<\/a> och mallar \u00e4r idealiska h\u00e4r.<\/p>\n\n\n\n<p>2. <strong>Anv\u00e4nd en femgradig n\u00f6jdhetsskala.<\/strong> Fr\u00e5geskalorna b\u00f6r ha beskrivande etiketter f\u00f6rknippade med siffrorna, och den \u00f6vre delen av skalan b\u00f6r betyda att kunderna verkligen \u00e4r \"imponerade\".<\/p>\n\n\n\n<p>3. <strong>Var konsekvent i din fr\u00e5gest\u00e4llning.<\/strong> Konsekvens \u00e4r avg\u00f6rande i forskning om kundtillfredsst\u00e4llelse. Fr\u00e5geskalorna b\u00f6r vara konsekventa inom ett visst fr\u00e5geformul\u00e4r och \u00f6ver tiden. De viktigaste m\u00e4tningarna av kundtillfredsst\u00e4llelse, inklusive den \u00f6vergripande fr\u00e5gan om tillfredsst\u00e4llelse och de fr\u00e5gor som handlar om specifika aspekter av relationen, b\u00f6r alla anv\u00e4nda samma skala.<\/p>\n\n\n\n<p>4. <strong>H\u00e5ll enk\u00e4ten kort och fokuserad.<\/strong> Fokusera p\u00e5 att f\u00e5 en uppfattning om dina kunders relation med dig. Undvik frestelsen att fr\u00e5ga allt du n\u00e5gonsin velat veta. Ju mer du f\u00f6rs\u00f6ker t\u00e4cka in, desto st\u00f6rre \u00e4r sannolikheten att respondenterna kommer att avbryta unders\u00f6kningen.<\/p>\n\n\n\n<p>5. <strong>St\u00e4ll demografiska eller \"firmografiska\" fr\u00e5gor.<\/strong> Om du fr\u00e5gar efter demografiska uppgifter eller f\u00f6retagsuppgifter (f\u00f6retags- eller branschtyp och storlek) kan du analysera uppgifterna i olika undergrupper, t.ex. nya kunder eller regionala kunder. \u00d6verv\u00e4g hypoteser om kundprofiler som kan p\u00e5verka n\u00f6jdheten och inkludera fr\u00e5gor som samlar i dessa uppgifter.<\/p>\n\n\n\n<p>Kom ih\u00e5g att dina kunders tillfredsst\u00e4llelse \u00e4r direkt kopplad till l\u00f6nsamhet - n\u00f6jda kunder k\u00f6per mer och h\u00e4nvisar andra kunder.<\/p>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\"><br><br>Net Promoter\u00ae och NPS\u00ae \u00e4r registrerade varum\u00e4rken som tillh\u00f6r Satmetrix Systems, Inc., Bain &amp; Company och Fred Reichheld.<\/p>",
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