{
    "id": 264,
    "date": "2015-01-17T15:04:36",
    "date_gmt": "2015-01-17T14:04:36",
    "guid": {
        "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=264"
    },
    "modified": "2020-10-19T13:28:40",
    "modified_gmt": "2020-10-19T11:28:40",
    "slug": "customer-surveys-bridging-expectation-gap-consumers-suppliers",
    "status": "publish",
    "type": "post",
    "link": "http:\/\/www.surveyrock.com\/blog\/ru\/customer-surveys-bridging-expectation-gap-consumers-suppliers\/",
    "title": {
        "rendered": "\u041e\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 - \u043f\u0440\u0435\u043e\u0434\u043e\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0437\u0440\u044b\u0432\u0430 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044f\u043c\u0438 \u0438 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430\u043c\u0438"
    },
    "content": {
        "rendered": "<p><strong>\u041f\u0440\u0438\u043c\u0435\u0447\u0430\u043d\u0438\u0435: \u0422\u0435\u0440\u043c\u0438\u043d \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0438 \u0438 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0438 \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u0437\u0430\u043c\u0435\u043d\u0435\u043d\u044b \u043d\u0430 \u0431\u0438\u0437\u043d\u0435\u0441 \u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/strong><\/p>\n\n\n\n<p>\u0415\u0441\u043b\u0438 \u043e\u0431\u044a\u044f\u0441\u043d\u044f\u0442\u044c \u043f\u0440\u043e\u0441\u0442\u044b\u043c\u0438 \u0441\u043b\u043e\u0432\u0430\u043c\u0438, \u0442\u043e \u0440\u0430\u0437\u0440\u044b\u0432 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442, \u043a\u043e\u0433\u0434\u0430 \u0435\u0441\u0442\u044c \u0440\u0430\u0437\u043d\u0438\u0446\u0430 \u043c\u0435\u0436\u0434\u0443 \u0442\u0435\u043c, \u0447\u0442\u043e \u0432\u0430\u0448\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043e\u0436\u0438\u0434\u0430\u044e\u0442 \u043e\u0442 \u0432\u0430\u0441, \u0438 \u0442\u0435\u043c, \u0447\u0442\u043e \u043e\u043d\u0438 \u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u043b\u0443\u0447\u0430\u044e\u0442. \u0425\u043e\u0442\u044f \u044d\u0442\u0430 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u044f \u0448\u0438\u0440\u043e\u043a\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u0432 \u0430\u0443\u0434\u0438\u0442\u0435, \u0432 \u043e\u0431\u0449\u0435\u043c \u0441\u043c\u044b\u0441\u043b\u0435, \u0440\u0430\u0437\u0440\u044b\u0432 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 - \u044d\u0442\u043e <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">\u0440\u0430\u0437\u0440\u044b\u0432 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439<\/a> \u041c\u043e\u0436\u043d\u043e \u043e\u0431\u044a\u044f\u0441\u043d\u0438\u0442\u044c \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u0441\u0446\u0435\u043d\u0430\u0440\u0438\u0435\u0432:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u0421\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a, \u043e\u0436\u0438\u0434\u0430\u044e\u0449\u0438\u0439 \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044f \u0437\u0430\u0440\u043f\u043b\u0430\u0442\u044b \u0438 \u043f\u0440\u043e\u0434\u0432\u0438\u0436\u0435\u043d\u0438\u044f \u043f\u043e \u0441\u043b\u0443\u0436\u0431\u0435, \u043d\u043e \u043d\u0435 \u043f\u043e\u043b\u0443\u0447\u0430\u044e\u0449\u0438\u0439 \u0438\u0445<\/li><li>\u041a\u043b\u0438\u0435\u043d\u0442 \u043e\u0436\u0438\u0434\u0430\u0435\u0442 \u0432\u044b\u0441\u043e\u043a\u043e\u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u0443\u044e \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0438\u044e, \u043d\u043e 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\u0435\u0449\u0435 \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u0434\u0435\u043b\u0430\u0442\u044c, \u0447\u0442\u043e\u0431\u044b \u0443\u043b\u0443\u0447\u0448\u0438\u0442\u044c \u0441\u0432\u043e\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u044b \u0438 \u0443\u0441\u043b\u0443\u0433\u0438?<\/p>\n\n\n\n<p>\u041d\u0430 \u044d\u0442\u043e\u043c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043d\u0435 \u0437\u0430\u043a\u0430\u043d\u0447\u0438\u0432\u0430\u044e\u0442\u0441\u044f. \u0420\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u043e\u043f\u0440\u043e\u0441\u0430 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u043e\u0439 \u0437\u0430\u0434\u0430\u0447\u0435\u0439 \u0441\u0430\u043c\u0430 \u043f\u043e \u0441\u0435\u0431\u0435. \u0417\u0430\u0442\u0440\u0430\u0442\u044b, \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b, \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438 \u0430\u043d\u0430\u043b\u0438\u0437 - \u0432\u043e\u0442 \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0437 \u043f\u0440\u043e\u0431\u043b\u0435\u043c, \u0441 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u0432\u0430\u043c \u043f\u0440\u0438\u0434\u0435\u0442\u0441\u044f \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u0442\u044c\u0441\u044f. \u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u0431\u0443\u0434\u0435\u0442 \u043b\u0438 \u0432\u0430\u0448 \u043e\u043f\u0440\u043e\u0441 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043e\u0442\u0440\u0430\u0436\u0430\u0442\u044c \u0432\u0437\u0433\u043b\u044f\u0434\u044b \u0438 \u043c\u043d\u0435\u043d\u0438\u044f \u0432\u0430\u0448\u0435\u0439 \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u0438? \u0411\u0443\u0434\u0443\u0442 \u043b\u0438 \u043e\u043d\u0438 \u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u044b\u043c\u0438 \u0438 \u043f\u043e\u0434\u0445\u043e\u0434\u044f\u0449\u0438\u043c\u0438 \u0434\u043b\u044f \u043f\u0440\u0435\u043e\u0434\u043e\u043b\u0435\u043d\u0438\u044f \u0440\u0430\u0437\u0440\u044b\u0432\u0430?<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/online-survey-tools\">\u041e\u043d\u043b\u0430\u0439\u043d-\u043e\u043f\u0440\u043e\u0441\u044b<\/a> \u041e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u044e\u0442 \u043f\u0440\u043e\u0441\u0442\u043e\u0435 \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0432\u0441\u0435\u0445 \u044d\u0442\u0438\u0445 \u043f\u0440\u043e\u0431\u043b\u0435\u043c. \u042d\u0442\u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u044b <a href=\"http:\/\/www.surveyrock.com\/free-online-surveys\">\u044d\u043a\u043e\u043d\u043e\u043c\u0438\u0447\u0435\u0441\u043a\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0439<\/a> \u0438 \u043f\u0440\u043e\u0441\u0442\u044b \u0432 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0435 \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0438. \u041e\u043f\u0440\u043e\u0441\u044b \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">\u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439<\/a> \u041d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c \u0432\u0430\u0448\u0435\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u043d\u043e \u0438 \u0431\u044b\u0442\u044c \u043b\u0435\u0433\u043a\u043e \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c \u0432\u0430\u0448\u0435\u0439 \u0446\u0435\u043b\u0435\u0432\u043e\u0439 \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u0438.<\/p>\n\n\n\n<p>\u041d\u0430\u043a\u043e\u043d\u0435\u0446, \u0432\u0430\u0448 \u043e\u043f\u0440\u043e\u0441 \u043d\u0435 \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u044b\u0442\u044c \u043f\u0443\u0431\u043b\u0438\u0447\u043d\u044b\u043c. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0430\u0441\u0441\u044b\u043b\u043a\u0438 \u0430\u043d\u043a\u0435\u0442 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c \u043e\u0434\u043d\u043e\u0433\u043e \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u0433\u043e \u043e\u0442\u0434\u0435\u043b\u0430 \u0438\u043b\u0438 \u0438\u0435\u0440\u0430\u0440\u0445\u0438\u0447\u0435\u0441\u043a\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f (\u0441 \u0443\u0447\u0435\u0442\u043e\u043c \u0438\u0445 \u0437\u043d\u0430\u043d\u0438\u0439 \u0438 \u043e\u043f\u044b\u0442\u0430). \u0420\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u044f \u0443\u043d\u0438\u043a\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0441\u044b\u043b\u043a\u0443 \u043d\u0430 \u043e\u043f\u0440\u043e\u0441 \u0441\u0440\u0435\u0434\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u044b\u0445 \u0433\u0440\u0443\u043f\u043f \u043b\u044e\u0434\u0435\u0439, \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">\u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0438\u0442\u044c \u0441\u0432\u043e\u044e \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u044e<\/a>.<\/p>\n\n\n\n<p>\u0427\u0442\u043e\u0431\u044b \u0443\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 \u043e \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430\u0445 \u043e\u043d\u043b\u0430\u0439\u043d-\u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u0438 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043e\u043d\u0438 \u043f\u043e\u043c\u043e\u0433\u0430\u044e\u0442 \u043f\u0440\u0435\u043e\u0434\u043e\u043b\u0435\u0442\u044c \u0440\u0430\u0437\u0440\u044b\u0432 \u0432 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f\u0445 \u043c\u0435\u0436\u0434\u0443 \u0432\u0430\u043c\u0438 \u0438 \u0432\u0430\u0448\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438, \u043f\u043e\u0441\u0435\u0442\u0438\u0442\u0435 \u0441\u0430\u0439\u0442 <a href=\"http:\/\/www.surveyrock.com\/home\/\">SurveyRock<\/a>.<\/p>",
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    "yoast_head": "<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u041e\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 - \u043f\u0440\u0435\u043e\u0434\u043e\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0437\u0440\u044b\u0432\u0430 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044f\u043c\u0438 \u0438 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430\u043c\u0438 - \u0421\u0442\u0430\u0442\u044c\u0438 SurveyRock<\/title>\n<meta name=\"description\" content=\"\u041e\u043d\u043b\u0430\u0439\u043d-\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u043e\u0433\u0443\u0442 \u043f\u043e\u043c\u043e\u0447\u044c \u0441\u043e\u043a\u0440\u0430\u0442\u0438\u0442\u044c \u0440\u0430\u0437\u0440\u044b\u0432 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0441\u043e\u0431\u043e\u0439 \u0440\u0430\u0437\u043d\u0438\u0446\u0443 \u043c\u0435\u0436\u0434\u0443 \u0442\u0435\u043c, \u0447\u0442\u043e \u0432\u0430\u0448\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043e\u0436\u0438\u0434\u0430\u044e\u0442 \u043e\u0442 \u0432\u0430\u0441, \u0438 \u0442\u0435\u043c, \u0447\u0442\u043e \u043e\u043d\u0438 \u043f\u043e\u043b\u0443\u0447\u0430\u044e\u0442 \u043d\u0430 \u0441\u0430\u043c\u043e\u043c \u0434\u0435\u043b\u0435.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.surveyrock.com\/blog\/ru\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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