{ "id": 347, "date": "2015-04-13T16:56:55", "date_gmt": "2015-04-13T14:56:55", "guid": { "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=347" }, "modified": "2020-10-19T14:32:55", "modified_gmt": "2020-10-19T12:32:55", "slug": "customer-experience-is-your-brand", "status": "publish", "type": "post", "link": "http:\/\/www.surveyrock.com\/blog\/ro\/customer-experience-is-your-brand\/", "title": { "rendered": "Experien\u021ba clientului este marca dumneavoastr\u0103" }, "content": { "rendered": "

Reputa\u021bia m\u0103rcii este creat\u0103 \u00een mare m\u0103sur\u0103 prin experien\u021bele \u0219i asocierile combinate pe care clien\u021bii le au cu afacerea dumneavoastr\u0103.<\/p>\n\n\n\n\n\n\n\n

\"\"\/<\/a><\/figure><\/div>\n\n\n\n

Majoritatea clien\u021bilor, indiferent dac\u0103 au avut o experien\u021b\u0103 pozitiv\u0103 sau negativ\u0103, \u00ee\u0219i vor face fa\u021b\u0103 timp s\u0103 v\u0103 povesteasc\u0103 despre aceasta. Dac\u0103 experien\u021ba lor general\u0103 este excelent\u0103, vor dori s\u0103 fac\u0103 pl\u0103cere s\u0103 v\u0103 anun\u021be despre ea; dac\u0103 experien\u021ba lor i-a l\u0103sat frustra\u021bi, vor dori s\u0103 fac\u0103 s\u0103 v\u0103 str\u00e2mba\u021bi c\u00e2nd le citi\u021bi comentariile. <\/p>\n\n\n\n

O reputa\u021bie pentru un serviciu bun pentru clien\u021bi este un lucru pe care \u00eentreprinderile mici \u0219i mijlocii nu ar trebui s\u0103 \u00eel pun\u0103 \u00een pericol. Sondajele online sunt un instrument de cercetare de pia\u021b\u0103 accesibil pe care IMM-urile \u00eel pot utiliza pentru a permite clien\u021bilor s\u0103 v\u0103 spun\u0103 ce este \u0219i ce nu este afacerea dumneavoastr\u0103.<\/p>\n\n\n\n

Proprietarii de afaceri mici \u0219i mijlocii de succes demonstreaz\u0103 \u00een mod regulat c\u0103 \u00een\u021beleg valoarea clien\u021bilor prin servicii impecabile \u0219i capacitatea de a p\u0103stra clien\u021bii prin tratarea lor cu grij\u0103. Importan\u021ba serviciilor pentru clien\u021bi este considerat\u0103, de asemenea, un motiv pentru care femeile care de\u021bin mici afaceri tind s\u0103 aib\u0103 mai mult succes dec\u00e2t b\u0103rba\u021bii. Pur \u0219i simplu, ele sunt mai bune la construirea de rela\u021bii cu alte femei de\u021bin\u0103toare de afaceri, se sprijin\u0103 reciproc mai mult \u0219i se concentreaz\u0103 pe clien\u021bii lor \u0219i pe satisfacerea nevoilor lor. Toate acestea le permit s\u0103 construiasc\u0103 rela\u021bii mai puternice at\u00e2t online, c\u00e2t \u0219i \u00een afara lor.<\/p>\n\n\n\n

Social Media este o modalitate suplimentar\u0103 pentru \u00eentreprinderile mici de a-\u0219i ar\u0103ta orientarea c\u0103tre client, de a profita de o modalitate specific\u0103 de a-\u0219i comercializa afacerea online \u0219i de a oferi tuturor posibilitatea de a-\u0219i da feedback-ul. Publicarea unui scurt sondaj pe profilurile dvs. sociale la fiecare c\u00e2teva zile v\u0103 poate ajuta s\u0103 men\u021bine\u021bi vizitatorii s\u0103 revin\u0103 \u0219i s\u0103 v\u0103 m\u0103ri\u021bi num\u0103rul de clien\u021bi, oferindu-v\u0103 \u00een acela\u0219i timp informa\u021bii despre publicul dvs.<\/p>\n\n\n\n

SurveyRock v\u0103 faciliteaz\u0103 crearea de sondaje de afaceri pentru a v\u0103 monitoriza \u0219i a v\u0103 construi brandul. Dup\u0103 ce a\u021bi finalizat cercetarea, lua\u021bi \u00een considerare posibilitatea de a partaja rezultatele sondajului pe site-ul dvs. web \u0219i pe profilurile sociale pentru a eviden\u021bia statistici conving\u0103toare, de a crea un articol de blog \u00een jurul rezultatelor sondajului pentru a \u00eemp\u0103rt\u0103\u0219i informa\u021bii \u0219i a atrage clien\u021bii, precum \u0219i de a distribui un Comunicat de pres\u0103 cu privire la concluziile dvs.<\/p>", "protected": false }, "excerpt": { "rendered": "

Reputa\u021bia m\u0103rcii este creat\u0103 \u00een mare m\u0103sur\u0103 prin experien\u021bele \u0219i asocierile combinate pe care clien\u021bii le au cu afacerea dumneavoastr\u0103.<\/p>", "protected": false }, "author": 3, "featured_media": 348, "comment_status": "open", "ping_status": "open", "sticky": false, "template": "", "format": "standard", "meta": { "footnotes": "" }, "categories": [ 58 ], "tags": [ 61, 59, 53, 62, 37 ], "class_list": [ "post-347", "post", "type-post", "status-publish", "format-standard", "has-post-thumbnail", "hentry", "category-customer-surveys", "tag-brand-reputation", "tag-customer-satisfaction", "tag-customer-surveys", "tag-smb", "tag-surveys" ], "yoast_head": "\nExperien\u021ba clientului este marca dumneavoastr\u0103 | SurveyRock<\/title>\n<meta name=\"description\" content=\"Sondajele online sunt un instrument de cercetare de pia\u021b\u0103 accesibil pe care IMM-urile \u00eel pot utiliza pentru a permite clien\u021bilor s\u0103 v\u0103 spun\u0103 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