{
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        "rendered": "Sondajele angaja\u021bilor: Afla\u021bi ce cred ei cu adev\u0103rat"
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        "rendered": "<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/03\/voeframeworkgraphic_04_28_11.jpg\" alt=\"voeframeworkgraphic_04_28_11\" width=\"325\" height=\"314\"\/><\/figure><\/div>\n\n\n\n<p>Nu ar trebui s\u0103 subestima\u021bi niciodat\u0103 impactul de durat\u0103 pe care \u00eel pot avea atitudinea \u0219i performan\u021ba unui angajat asupra nivelului de satisfac\u021bie a clien\u021bilor. Cercet\u0103rile au ar\u0103tat c\u0103 atitudinile pozitive ale angaja\u021bilor reduc drastic daunele pe care problemele nea\u0219teptate le pot provoca asupra satisfac\u021biei generale a clien\u021bilor dumneavoastr\u0103.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Pe l\u00e2ng\u0103 \u00eembun\u0103t\u0103\u021birea tratamentului clien\u021bilor, alte beneficii ale m\u0103sur\u0103rii \u0219i \u00eembun\u0103t\u0103\u021birii satisfac\u021biei angaja\u021bilor include reducerea fluctua\u021biei de personal \u0219i reducerea asociate \u00een costurile de formare. De asemenea, o reputa\u021bie \u00eembun\u0103t\u0103\u021bit\u0103 a companiei dumneavoastr\u0103 ca loc de munc\u0103 poate facilita atragerea de angaja\u021bi de calitate.<\/p>\n\n\n\n<p>Willis Towers Watson este o firm\u0103 de servicii profesionale la nivel global care ofer\u0103 ni\u0219te servicii de mare <a href=\"https:\/\/www.willistowerswatson.com\/en-US\/Insights\/2019\/02\/whats-trending-in-employee-engagement\" target=\"_blank\" rel=\"noreferrer noopener\">Tendin\u021be privind implicarea angaja\u021bilor<\/a> sau consulta\u021bi \u0219i Mercer <a href=\"https:\/\/www.mercer.com\/our-thinking\/career\/global-talent-hr-trends.html\" target=\"_blank\" rel=\"noreferrer noopener\">Studiu privind tendin\u021bele globale \u00een materie de talente pentru 2020<\/a>. Exist\u0103 o mul\u021bime de informa\u021bii disponibile pe site-ul lor, a\u0219a cum c\u0103 nu uita\u021bi s\u0103 v\u0103 petrece\u021bi ceva timp navig\u00e2nd, angaja\u021bii \u0219i clien\u021bii dvs. se vor bucura c\u0103 a\u021bi f\u0103cut-o.<\/p>\n\n\n\n<p>Mul\u021bi proprietari de afaceri nu realizeaz\u0103 leg\u0103tura puternic\u0103 dintre fericirea angaja\u021bilor \u0219i succesul afacerii dumneavoastr\u0103. Nu pute\u021bi avea o afacere de succes f\u0103r\u0103 angaja\u021bi ferici\u021bi \u0219i competen\u021bi, a\u0219a c\u0103 este logic s\u0103 folosi\u021bi un sondaj de satisfac\u021bie a angaja\u021bilor pentru a urm\u0103ri atitudinea angaja\u021bilor dvs. fa\u021b\u0103 de munca lor \u0219i fa\u021b\u0103 de locul de munc\u0103.<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">Sondajele angaja\u021bilor<\/a> v\u0103 poate ajuta s\u0103 \u00een\u021belege\u021bi ideile, opiniile \u0219i preocup\u0103rile angaja\u021bilor - \u00een timp ce \u00eenc\u0103 mai ave\u021bi timp s\u0103 ac\u021biona\u021bi. Sondajele online v\u0103 permit s\u0103 distribui\u021bi cu u\u0219urin\u021b\u0103 sondaje tuturor angaja\u021bilor \u0219i s\u0103 colecta\u021bi rapid un feedback util. Re\u021bine\u021bi c\u0103 sondajele confiden\u021biale - \u00een care r\u0103spunsurile angaja\u021bilor sunt anonime - cresc rata de participare a angaja\u021bilor, precum \u0219i calitatea feedback-ului. Nu uita\u021bi s\u0103 formata\u021bi sondajele \u00een a\u0219a fel \u00eenc\u00e2t s\u0103 colecta\u021bi at\u00e2t date ac\u021bionabile, c\u00e2t \u0219i feedback anecdotic.<\/p>\n\n\n\n<p>Culegerea feedback-ului la momentele potrivite v\u0103 permite s\u0103 v\u0103 monitoriza\u021bi cea mai important\u0103 resurs\u0103 \u00eenainte de a fi prea t\u00e2rziu. Dac\u0103 o companie nu le ofer\u0103 angaja\u021bilor posibilitatea de a-\u0219i oferi feedback-ul, aceasta va trece cu vederea poten\u021bialele puncte problematice din activitatea sa. Feedback-ul ar trebui s\u0103 fie colectat dup\u0103 un anumit eveniment pentru a v\u0103 monitoriza procesele, precum \u0219i la intervale specifice pentru a colecta date utile privind satisfac\u021bia:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00cenainte de angajarea unui angajat, pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi procesul de recrutare; <\/li><li>Dup\u0103 orientarea angaja\u021bilor, pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi procesul de integrare a angaja\u021bilor;<\/li><li>Trimestrial pentru sondajele de satisfac\u021bie ale companiilor;<\/li><li>Semestrial pentru evaluarea performan\u021belor;<\/li><li>Dup\u0103 plecarea unui angajat pentru a \u00eembun\u0103t\u0103\u021bi reten\u021bia<\/li><\/ul>\n\n\n\n<p>Interac\u021biunea cu angajatul determin\u0103 calendarul sondajelor bazate pe evenimente; datele ar trebui colectate imediat dup\u0103 interac\u021biune, \u00een timp ce experien\u021ba este \u00eenc\u0103 proasp\u0103t\u0103 \u00een mintea angajatului. Pentru sondajele de satisfac\u021bie a angaja\u021bilor, sondajele ar trebui s\u0103 fie repartizate pe parcursul unui an, mai degrab\u0103 dec\u00e2t s\u0103 fie efectuate o dat\u0103 pe an. Dac\u0103 exist\u0103 doar un singur punct de dat\u0103 pentru fiecare an, un singur eveniment recent ar putea avea un impact mare asupra rezultatelor, influen\u021b\u00e2nd deciziile de afaceri.<\/p>\n\n\n\n<p>SurveyRock este aici pentru a v\u0103 ajuta <a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">colecta\u021bi feedback-ul angaja\u021bilor<\/a> pentru:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Satisfac\u021bia angaja\u021bilor <\/li><li>Satisfac\u021bia fa\u021b\u0103 de beneficii<\/li><li>Formare \u0219i dezvoltare profesional\u0103<\/li><li>Evaluarea 360<\/li><li>Autoevaluare<\/li><li>Evaluarea muncii \u00een echip\u0103<\/li><li>\u0219i multe altele...<\/li><\/ul>",
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        "rendered": "<p>Nu ar trebui s\u0103 subestima\u021bi niciodat\u0103 impactul de durat\u0103 pe care \u00eel pot avea atitudinea \u0219i performan\u021ba unui angajat asupra nivelului de satisfac\u021bie a clien\u021bilor. Cercet\u0103rile au ar\u0103tat c\u0103 atitudinile pozitive ale angaja\u021bilor reduc drastic daunele pe care problemele nea\u0219teptate le pot provoca asupra satisfac\u021biei generale a clien\u021bilor dumneavoastr\u0103.<\/p>",
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