{ "id": 144, "date": "2014-11-19T11:03:41", "date_gmt": "2014-11-19T10:03:41", "guid": { "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=144" }, "modified": "2020-10-19T20:43:37", "modified_gmt": "2020-10-19T18:43:37", "slug": "top-effective-communication-strategies-small-businesses", "status": "publish", "type": "post", "link": "http:\/\/www.surveyrock.com\/blog\/pt_br\/estrategias-de-comunicacao-de-alta-eficacia-pequenas-empresas\/", "title": { "rendered": "Estrat\u00e9gias de comunica\u00e7\u00e3o mais eficazes para pequenas empresas" }, "content": { "rendered": "

\u00c9 imperativo que voc\u00ea trabalhe suas habilidades de comunica\u00e7\u00e3o com todas as pessoas relacionadas ao seu neg\u00f3cio de forma estrat\u00e9gica. Sem m\u00e9todos de comunica\u00e7\u00e3o eficazes, os inconvenientes se estendem a problemas e mal-entendidos que podem afetar seriamente a reputa\u00e7\u00e3o de sua empresa.<\/p>\n\n\n\n

Veja como voc\u00ea pode aperfei\u00e7oar as habilidades de comunica\u00e7\u00e3o em sua empresa e se certificar de evitar quaisquer problemas que surjam quando h\u00e1 aus\u00eancia de comunica\u00e7\u00e3o ou quando a mensagem n\u00e3o \u00e9 comunicada corretamente.<\/p>\n\n\n\n\n\n\n\n

Ou\u00e7a primeiro<\/h3>\n\n\n\n

A escuta \u00e9 a base de qualquer comunica\u00e7\u00e3o. Na verdade, uma boa maneira de se tornar um melhor ouvinte \u00e9 limitar as distra\u00e7\u00f5es que pavimentam seu caminho para uma conversa e que dificultam a absor\u00e7\u00e3o total da mensagem que est\u00e1 sendo comunicada. S\u00e3o as pequenas coisas realmente. Feche seu contato de e-mail, coloque seu telefone em sil\u00eancio, feche a porta durante uma reuni\u00e3o e veja por si mesmo. Al\u00e9m disso, tente n\u00e3o se distrair com seus pr\u00f3prios pensamentos; a pessoa na sua frente merece toda a sua aten\u00e7\u00e3o.<\/p>\n\n\n\n

Preste aten\u00e7\u00e3o ao mau feedback<\/h3>\n\n\n\n

Ignorar o feedback seria um mau passo, n\u00e3o importa o qu\u00e3o insignificante possa parecer. Algu\u00e9m pode ter uma reclama\u00e7\u00e3o sobre seu produto ou pode ter um pequeno conflito. \u00c9 seu trabalho responder imediatamente. Mesmo que seja apenas uma breve frase, mostre a seus clientes que voc\u00ea est\u00e1 investigando o assunto para que voc\u00ea n\u00e3o os perca e para que eles saibam que voc\u00ea est\u00e1 interessado no que eles t\u00eam a dizer e que voc\u00ea os leva a s\u00e9rio. Caso contr\u00e1rio, voc\u00ea n\u00e3o ter\u00e1 apenas clientes infelizes, mas clientes infelizes e furiosos. Al\u00e9m disso, para que sua opera\u00e7\u00e3o funcione efetivamente, \u00e9 importante que voc\u00ea tenha linhas abertas de comunica\u00e7\u00e3o. Assim, voc\u00ea ser\u00e1 capaz de melhorar seus neg\u00f3cios e atender \u00e0s demandas de seu mercado-alvo. O envio de uma pesquisa ou question\u00e1rio ocasional a seus clientes \u00e9 um m\u00e9todo de melhor pr\u00e1tica para obter feedback.<\/p>\n\n\n\n

Saiba o que dizer<\/h3>\n\n\n\n

Parte da comunica\u00e7\u00e3o eficaz \u00e9 fazer as perguntas certas para obter as respostas de que voc\u00ea precisa. Em qualquer conversa h\u00e1 sempre pistas sobre que tipo de perguntas o levar\u00e1 \u00e0s respostas e quais perguntas voc\u00ea deve evitar. Por exemplo, digamos que voc\u00ea tem um funcion\u00e1rio que est\u00e1 atrasado em rela\u00e7\u00e3o ao resto da equipe e precisa de motiva\u00e7\u00e3o. Ao fazer as perguntas certas, voc\u00ea deve ser capaz de ajudar a resolver o problema subjacente em vez de apenas pior\u00e1-lo.<\/p>\n\n\n\n

Fa\u00e7a seu melhor<\/h3>\n\n\n\n

As reuni\u00f5es s\u00e3o o exemplo cl\u00e1ssico de como perder tempo. No entanto, voc\u00ea pode mudar isso, pelo menos para o seu neg\u00f3cio. Planejar e organizar, isso \u00e9 fundamental. Crie uma agenda e distribua-a a todos os participantes antes do tempo. A coisa mais importante que voc\u00ea deve fazer \u00e9 respeitar o tempo de todos e tornar as discuss\u00f5es t\u00e3o eficientes quanto poss\u00edvel e transmitir sua mensagem da maneira mais eficaz poss\u00edvel.<\/p>\n\n\n\n

Comunica\u00e7\u00e3o de duas vias<\/h3>\n\n\n\n
\"Comunica\u00e7\u00e3o<\/figure><\/div>\n\n\n\n

A comunica\u00e7\u00e3o de duas maneiras pode ajud\u00e1-lo a economizar tempo e garantir que nada seja deixado ao acaso. \u00c9 mais r\u00e1pido e d\u00e1 a ambas as partes uma chance de remover qualquer equ\u00edvoco, assegurando que a outra pessoa tenha entendido o que voc\u00ea est\u00e1 tentando dizer.<\/p>\n\n\n\n

Se voc\u00ea \u00e9 um empres\u00e1rio interativo, ent\u00e3o provavelmente recebe feedback diariamente. Estas s\u00e3o informa\u00e7\u00f5es \u00fateis e podem ajud\u00e1-lo a melhorar e at\u00e9 mesmo trabalhar em uma nova estrat\u00e9gia.<\/p>\n\n\n\n

N\u00e3o espere at\u00e9 que um cliente ou funcion\u00e1rio venha at\u00e9 voc\u00ea com um longo problema de fervura. Seja pr\u00f3-ativo na busca de poss\u00edveis dificuldades ou conflitos.<\/p>", "protected": false }, "excerpt": { "rendered": "

\u00c9 imperativo que voc\u00ea trabalhe suas habilidades de comunica\u00e7\u00e3o com todas as pessoas relacionadas ao seu neg\u00f3cio de forma estrat\u00e9gica. Sem m\u00e9todos de comunica\u00e7\u00e3o eficazes, os inconvenientes se estendem a problemas e mal-entendidos que podem afetar seriamente a reputa\u00e7\u00e3o de sua empresa. Eis como voc\u00ea pode aperfei\u00e7oar as habilidades de comunica\u00e7\u00e3o em sua empresa e fazer [...]<\/p>", "protected": false }, "author": 1, "featured_media": 146, "comment_status": "open", "ping_status": "open", "sticky": false, "template": "", "format": "standard", "meta": { "footnotes": "" }, "categories": [ 58 ], "tags": [ 18, 19 ], "class_list": [ "post-144", "post", "type-post", "status-publish", "format-standard", "has-post-thumbnail", "hentry", "category-customer-surveys", "tag-communication", "tag-feedback" ], "yoast_head": "\nEstrat\u00e9gias eficazes de comunica\u00e7\u00e3o para pequenas empresas - Blog SurveyRock<\/title>\n<meta name=\"description\" content=\"A comunica\u00e7\u00e3o eficaz \u00e9 importante para qualquer neg\u00f3cio, especialmente para empresas menores. 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