{ "id": 144, "date": "2014-11-19T11:03:41", "date_gmt": "2014-11-19T10:03:41", "guid": { "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=144" }, "modified": "2020-10-19T20:43:37", "modified_gmt": "2020-10-19T18:43:37", "slug": "top-effective-communication-strategies-small-businesses", "status": "publish", "type": "post", "link": "http:\/\/www.surveyrock.com\/blog\/pt\/top-effective-communication-strategies-small-businesses\/", "title": { "rendered": "Estrat\u00e9gias de Comunica\u00e7\u00e3o Eficazes para Pequenas Empresas" }, "content": { "rendered": "

\u00c9 imperativo que voc\u00ea trabalhe as suas habilidades de comunica\u00e7\u00e3o com todas as pessoas relacionadas ao seu neg\u00f3cio de uma maneira estrat\u00e9gica. Sem m\u00e9todos de comunica\u00e7\u00e3o eficazes, os inconvenientes estendem-se a problemas e mal-entendidos que podem ter um s\u00e9rio impacto na reputa\u00e7\u00e3o da sua empresa.<\/p>\n\n\n\n

Aqui est\u00e1 como voc\u00ea pode aperfei\u00e7oar as habilidades de comunica\u00e7\u00e3o em seu neg\u00f3cio e garantir que voc\u00ea evita qualquer problema que surja quando h\u00e1 aus\u00eancia de comunica\u00e7\u00e3o ou quando a mensagem n\u00e3o \u00e9 comunicada corretamente.<\/p>\n\n\n\n\n\n\n\n

Ou\u00e7a Primeiro<\/h3>\n\n\n\n

A escuta \u00e9 o fundamento de qualquer comunica\u00e7\u00e3o. Na verdade, uma boa maneira de se tornar um melhor ouvinte \u00e9 limitar as distra\u00e7\u00f5es que pavimentam o seu caminho para uma conversa e que dificultam a absor\u00e7\u00e3o total da mensagem que est\u00e1 a ser comunicada. S\u00e3o as pequenas coisas realmente. Feche a sua conta de e-mail, coloque o seu telefone em sil\u00eancio, feche a porta durante uma reuni\u00e3o e veja por si mesmo. Al\u00e9m disso, tente n\u00e3o se distrair com os seus pr\u00f3prios pensamentos; a pessoa \u00e0 sua frente merece toda a sua aten\u00e7\u00e3o.<\/p>\n\n\n\n

Preste aten\u00e7\u00e3o ao mau feedback<\/h3>\n\n\n\n

Ignorar o feedback seria uma m\u00e1 jogada, por mais insignificante que possa parecer. Algu\u00e9m pode ter uma queixa sobre o seu produto ou pode ter um pequeno conflito. O seu trabalho \u00e9 responder imediatamente. Mesmo que seja apenas uma breve frase, mostre aos seus clientes que est\u00e1 a investigar o assunto para que n\u00e3o os perca e para que eles saibam que est\u00e1 interessado no que eles t\u00eam para dizer e que voc\u00ea os leva a s\u00e9rio. Caso contr\u00e1rio, voc\u00ea n\u00e3o ter\u00e1 apenas clientes infelizes, mas tamb\u00e9m clientes infelizes e zangados. Al\u00e9m disso, para que a sua opera\u00e7\u00e3o funcione eficazmente, \u00e9 importante que voc\u00ea tenha linhas de comunica\u00e7\u00e3o abertas. Dessa forma voc\u00ea poder\u00e1 melhorar o seu neg\u00f3cio e atender \u00e0s demandas do seu mercado alvo. O envio de uma pesquisa ou question\u00e1rio ocasional aos seus clientes \u00e9 um m\u00e9todo de melhor pr\u00e1tica para obter feedback.<\/p>\n\n\n\n

Saiba o que dizer<\/h3>\n\n\n\n

Parte de uma comunica\u00e7\u00e3o eficaz \u00e9 fazer as perguntas certas para obter as respostas que voc\u00ea precisa. Em qualquer conversa h\u00e1 sempre pistas sobre que tipo de perguntas o levar\u00e1 a obter respostas e quais as perguntas que deve evitar. Por exemplo, digamos que voc\u00ea tem um funcion\u00e1rio que est\u00e1 atrasado em rela\u00e7\u00e3o ao resto da equipa e precisa de motiva\u00e7\u00e3o. Ao fazer as perguntas certas, voc\u00ea deve ser capaz de ajudar a resolver o problema subjacente, em vez de apenas pior\u00e1-lo.<\/p>\n\n\n\n

Fa\u00e7a o seu melhor<\/h3>\n\n\n\n

As reuni\u00f5es s\u00e3o o exemplo cl\u00e1ssico de como perder tempo. No entanto, voc\u00ea pode mudar isso, pelo menos para o seu neg\u00f3cio. Planejar e organizar, isso \u00e9 fundamental. Crie uma agenda e distribua-a a todos os participantes antes do tempo. A coisa mais importante a fazer \u00e9 respeitar o tempo de todos e tornar as discuss\u00f5es o mais eficientes poss\u00edvel e transmitir a sua mensagem da forma mais eficaz poss\u00edvel.<\/p>\n\n\n\n

Comunica\u00e7\u00e3o de duas vias<\/h3>\n\n\n\n
\"Comunica\u00e7\u00e3o<\/figure><\/div>\n\n\n\n

A comunica\u00e7\u00e3o bidireccional pode ajud\u00e1-lo a poupar tempo e garantir que nada \u00e9 deixado ao acaso. \u00c9 mais r\u00e1pido e d\u00e1 a ambas as partes uma chance de remover qualquer equ\u00edvoco, certificando-se de que a outra pessoa tem entendido o que voc\u00ea est\u00e1 tentando dizer.<\/p>\n\n\n\n

Se voc\u00ea \u00e9 um propriet\u00e1rio de neg\u00f3cio interativo, ent\u00e3o voc\u00ea provavelmente recebe feedback diariamente. Esta informa\u00e7\u00e3o \u00e9 \u00fatil e pode ajud\u00e1-lo a melhorar e at\u00e9 mesmo a trabalhar numa nova estrat\u00e9gia.<\/p>\n\n\n\n

N\u00e3o espere at\u00e9 que um cliente ou funcion\u00e1rio venha at\u00e9 voc\u00ea com um longo problema de fervura. Seja pr\u00f3-activo na procura de potenciais dificuldades ou conflitos.<\/p>", "protected": false }, "excerpt": { "rendered": "

\u00c9 imperativo que trabalhe nas suas capacidades de comunica\u00e7\u00e3o com todas as pessoas relacionadas com o seu neg\u00f3cio de uma forma estrat\u00e9gica. Sem m\u00e9todos de comunica\u00e7\u00e3o eficazes, os inconvenientes estendem-se a problemas e mal-entendidos que podem ter um s\u00e9rio impacto na reputa\u00e7\u00e3o da sua empresa. Eis como pode aperfei\u00e7oar as capacidades de comunica\u00e7\u00e3o no seu neg\u00f3cio e fazer [...]<\/p>", "protected": false }, "author": 1, "featured_media": 146, "comment_status": "open", "ping_status": "open", "sticky": false, "template": "", "format": "standard", "meta": { "footnotes": "" }, "categories": [ 58 ], "tags": [ 18, 19 ], "class_list": [ "post-144", "post", "type-post", "status-publish", "format-standard", "has-post-thumbnail", "hentry", "category-customer-surveys", "tag-communication", "tag-feedback" ], "yoast_head": "\nEstrat\u00e9gias Eficazes de Comunica\u00e7\u00e3o para Pequenas Empresas - Blog SurveyRock<\/title>\n<meta name=\"description\" content=\"A comunica\u00e7\u00e3o eficaz \u00e9 importante para qualquer neg\u00f3cio, especialmente para empresas menores. 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