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        "rendered": "<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/03\/voeframeworkgraphic_04_28_11.jpg\" alt=\"voeframeworkgraphic_04_28_11\" width=\"325\" height=\"314\"\/><\/figure><\/div>\n\n\n\n<p>Nigdy nie nale\u017cy lekcewa\u017cy\u0107 trwa\u0142ego wp\u0142ywu, jaki postawa i wydajno\u015b\u0107 pracownika mo\u017ce mie\u0107 na poziomie zadowolenia klienta. Badania wykaza\u0142y, \u017ce pozytywne nastawienie pracownik\u00f3w drastycznie zmniejsza szkody, jakie nieoczekiwane problemy mog\u0105 spowodowa\u0107 w og\u00f3lnym zadowoleniu klient\u00f3w.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Opr\u00f3cz lepszego traktowania klient\u00f3w, inne korzy\u015bci p\u0142yn\u0105ce z pomiaru i poprawy satysfakcji pracownik\u00f3w obejmuj\u0105 zmniejszenie rotacji i zwi\u0105zan\u0105 z tym redukcj\u0119 koszt\u00f3w szkole\u0144. Ponadto, lepsza reputacja Twojej firmy jako miejsca pracy mo\u017ce sprawi\u0107, \u017ce \u0142atwiej b\u0119dzie przyci\u0105gn\u0105\u0107 wysok\u0105 jako\u015b\u0107 pracownik\u00f3w.<\/p>\n\n\n\n<p>Willis Towers Watson jest globaln\u0105 firm\u0105 \u015bwiadcz\u0105c\u0105 us\u0142ugi profesjonalne, kt\u00f3ra oferuje wspania\u0142e <a href=\"https:\/\/www.willistowerswatson.com\/en-US\/Insights\/2019\/02\/whats-trending-in-employee-engagement\" target=\"_blank\" rel=\"noreferrer noopener\">Trendy w zaanga\u017cowaniu pracownik\u00f3w<\/a> lub zobacz r\u00f3wnie\u017c Mercer <a href=\"https:\/\/www.mercer.com\/our-thinking\/career\/global-talent-hr-trends.html\" target=\"_blank\" rel=\"noreferrer noopener\">Badanie trend\u00f3w w zakresie talent\u00f3w na \u015bwiecie w 2020 r.<\/a>. Istnieje wiele pouczaj\u0105cych lektur dost\u0119pnych na ca\u0142ej ich stronie, wi\u0119c upewnij si\u0119, \u017ce sp\u0119dzisz troch\u0119 czasu przegl\u0105daj\u0105c, twoi pracownicy i klienci b\u0119d\u0105 zadowoleni, \u017ce to zrobi\u0142e\u015b.<\/p>\n\n\n\n<p>Wielu w\u0142a\u015bcicieli firm nie zdaje sobie sprawy z tego, jak silny zwi\u0105zek ma szcz\u0119\u015bcie Twoich pracownik\u00f3w z sukcesem Twojej firmy. Nie mo\u017cna mie\u0107 udanego biznesu bez szcz\u0119\u015bliwych, kompetentnych pracownik\u00f3w, dlatego warto skorzysta\u0107 z badania satysfakcji pracownik\u00f3w, aby sprawdzi\u0107 ich nastawienie do pracy i miejsca pracy.<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">Ankiety pracownicze<\/a> Mog\u0105 pom\u00f3c Ci pozna\u0107 pomys\u0142y, opinie i obawy pracownik\u00f3w - p\u00f3ki jest jeszcze czas na dzia\u0142anie. Ankiety online pozwalaj\u0105 na \u0142atw\u0105 dystrybucj\u0119 ankiet do wszystkich pracownik\u00f3w i szybkie zebranie informacji zwrotnych, kt\u00f3re mog\u0105 by\u0107 wykorzystane w praktyce. Pami\u0119taj, \u017ce ankiety poufne - w kt\u00f3rych odpowiedzi pracownik\u00f3w s\u0105 anonimowe - zwi\u0119kszaj\u0105 wska\u017anik uczestnictwa pracownik\u00f3w, a tak\u017ce jako\u015b\u0107 informacji zwrotnej. Pami\u0119taj, aby sformatowa\u0107 ankiet\u0119 w taki spos\u00f3b, aby zebra\u0107 zar\u00f3wno przydatne dane, jak i niepotwierdzone informacje zwrotne.<\/p>\n\n\n\n<p>Zbieranie informacji zwrotnych w odpowiednim czasie pozwala na monitorowanie najwa\u017cniejszego zasobu, zanim b\u0119dzie za p\u00f3\u017ano. Je\u015bli firma nie daje pracownikom mo\u017cliwo\u015bci przekazania informacji zwrotnej, przeoczy potencjalne problemy w swojej dzia\u0142alno\u015bci. Informacje zwrotne powinny by\u0107 zbierane po okre\u015blonym zdarzeniu, aby monitorowa\u0107 procesy, jak r\u00f3wnie\u017c w okre\u015blonych odst\u0119pach czasu, aby zebra\u0107 przydatne dane dotycz\u0105ce satysfakcji:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Zanim pracownik do\u0142\u0105czy do firmy, aby usprawni\u0107 proces rekrutacji; <\/li><li>Po orientacji pracowniczej, aby usprawni\u0107 proces wprowadzania pracownik\u00f3w do pracy;<\/li><li>Kwartalnie dla bada\u0144 satysfakcji firmy;<\/li><li>P\u00f3\u0142roczne przegl\u0105dy wynik\u00f3w pracy;<\/li><li>Po odej\u015bciu pracownika, aby zwi\u0119kszy\u0107 jego retencj\u0119<\/li><\/ul>\n\n\n\n<p>Interakcja z pracownikiem wp\u0142ywa na czas przeprowadzania ankiet opartych na wydarzeniach; dane powinny by\u0107 zbierane bezpo\u015brednio po interakcji, kiedy do\u015bwiadczenie jest jeszcze \u015bwie\u017ce w pami\u0119ci pracownika. W przypadku bada\u0144 satysfakcji pracownik\u00f3w, ankiety powinny by\u0107 roz\u0142o\u017cone w czasie na przestrzeni roku, zamiast przeprowadza\u0107 je raz w roku. Je\u015bli w ka\u017cdym roku jest tylko jeden punkt danych, jedno niedawne wydarzenie mo\u017ce mie\u0107 du\u017cy wp\u0142yw na wyniki, wp\u0142ywaj\u0105c na decyzje biznesowe.<\/p>\n\n\n\n<p>SurveyRock jest tutaj, aby Ci pom\u00f3c <a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">zbieranie informacji zwrotnych od pracownik\u00f3w<\/a> dla:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Satysfakcja pracownik\u00f3w <\/li><li>Satysfakcja z korzy\u015bci<\/li><li>Szkolenie i rozw\u00f3j zawodowy<\/li><li>Ocena 360<\/li><li>Samoocena<\/li><li>Ocena pracy zespo\u0142owej<\/li><li>i wi\u0119cej...<\/li><\/ul>",
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