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        "rendered": "<p>Merkreputatie wordt grotendeels gecre\u00eberd door de gecombineerde ervaringen en associaties die klanten met uw bedrijf hebben.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"http:\/\/www.surveyrock.com\/\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/03\/SMB_Customer_Service.jpg\" alt=\"\"\/><\/a><\/figure><\/div>\n\n\n\n<p>De meeste klanten, ongeacht of ze een positieve of negatieve ervaring hebben gehad, zullen de tijd nemen om u erover te vertellen. Als ze een goede ervaring hebben gehad, willen ze u dat graag laten weten; als ze gefrustreerd waren, willen ze dat u ineenkrimpt als u hun commentaar leest. <\/p>\n\n\n\n<p>Een reputatie van goede klantenservice is iets dat kleine en middelgrote bedrijven niet in gevaar mogen brengen. Online enqu\u00eates zijn een betaalbaar marktonderzoeksinstrument dat KMO's kunnen gebruiken om klanten te laten vertellen wat uw bedrijf wel en niet is.<\/p>\n\n\n\n<p>Succesvolle eigenaren van kleine en middelgrote bedrijven laten regelmatig zien dat zij de waarde van klanten begrijpen met een onberispelijke service en het vermogen om klanten te behouden door hen met zorg te behandelen. Het belang van klantenservice wordt ook gezien als een reden waarom vrouwelijke eigenaren van kleine bedrijven succesvoller zijn dan mannen. Simpel gezegd zijn ze beter in het opbouwen van relaties met andere vrouwelijke ondernemers, steunen ze elkaar meer en zijn ze gericht op hun klanten en het voldoen aan hun behoeften. Dit alles stelt hen in staat sterkere relaties op te bouwen, zowel online als offline.<\/p>\n\n\n\n<p>Sociale media zijn een extra manier voor kleine bedrijven om hun klantgerichtheid te tonen, voordeel te halen uit een gerichte manier om hun bedrijf online te promoten en biedt iedereen de kans om feedback te geven. Door om de paar dagen een korte enqu\u00eate op uw sociale profielen te plaatsen, kunt u ervoor zorgen dat bezoekers terugkomen en dat uw klanten groeien, terwijl u tegelijkertijd inzicht krijgt in uw publiek.<\/p>\n\n\n\n<p>SurveyRock maakt het gemakkelijk voor u om uw bedrijfsenqu\u00eates te cre\u00ebren om uw merk te monitoren en op te bouwen. Zodra u uw onderzoek voltooid hebt, kunt u overwegen om uw enqu\u00eateresultaten te delen op uw website en sociale profielen om overtuigende statistieken te benadrukken, een blogbericht te maken rond de enqu\u00eateresultaten om inzichten te delen en klanten te betrekken, evenals een persbericht te verspreiden over uw bevindingen.<\/p>",
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