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    "link": "http:\/\/www.surveyrock.com\/blog\/nl\/personeelsenquetes-ontdekken-wat-zij-werkelijk-denken\/",
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        "rendered": "<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/03\/voeframeworkgraphic_04_28_11.jpg\" alt=\"voeframeworkgraphic_04_28_11\" width=\"325\" height=\"314\"\/><\/figure><\/div>\n\n\n\n<p>U moet nooit de blijvende impact onderschatten die de houding en prestaties van een werknemer kunnen hebben op uw klanttevredenheid. Onderzoek heeft aangetoond dat een positieve houding van werknemers de schade die onverwachte problemen kunnen veroorzaken aan uw algemene klanttevredenheid drastisch vermindert.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Naast een betere behandeling van de klant, omvatten andere voordelen van het meten en verbeteren van de werknemerstevredenheid een lager verloop en de daarmee gepaard gaande verlaging van de opleidingskosten. Ook kan een verbeterde reputatie van uw bedrijf als een plek om te werken het gemakkelijker maken om kwaliteitsmedewerkers aan te trekken.<\/p>\n\n\n\n<p>Willis Towers Watson is een wereldwijd professioneel dienstverlenend bedrijf dat een aantal geweldige <a href=\"https:\/\/www.willistowerswatson.com\/en-US\/Insights\/2019\/02\/whats-trending-in-employee-engagement\" target=\"_blank\" rel=\"noreferrer noopener\">Trends in werknemersbetrokkenheid<\/a> of zie ook de Mercer <a href=\"https:\/\/www.mercer.com\/our-thinking\/career\/global-talent-hr-trends.html\" target=\"_blank\" rel=\"noreferrer noopener\">2020 Studie naar wereldwijde talententrends<\/a>. Er is heel wat informatie te vinden op hun site, dus breng zeker wat tijd door met snuffelen, uw werknemers en klanten zullen blij zijn dat u het gedaan hebt.<\/p>\n\n\n\n<p>Veel bedrijfseigenaren realiseren zich niet dat er een sterk verband bestaat tussen het geluk van uw werknemers en het succes van uw bedrijf. U kunt geen succesvol bedrijf hebben zonder gelukkige, competente werknemers, dus is het zinvol om een werknemerstevredenheidsonderzoek te gebruiken om de houding van uw werknemers over hun werk en hun werkplek in de gaten te houden.<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">Enqu\u00eates onder werknemers<\/a> kan u helpen inzicht te krijgen in de idee\u00ebn, meningen en zorgen van werknemers - terwijl er nog tijd is om te handelen. Met online enqu\u00eates kunt u gemakkelijk enqu\u00eates verspreiden onder alle werknemers en snel bruikbare feedback verzamelen. Denk eraan dat vertrouwelijke enqu\u00eates - waarbij de antwoorden van de werknemers anoniem zijn - de participatiegraad van de werknemers verhogen, evenals de kwaliteit van de feedback. Vergeet niet om uw enqu\u00eates zo op te zetten dat u zowel bruikbare gegevens als anekdotische feedback verzamelt.<\/p>\n\n\n\n<p>Door op het juiste moment feedback te verzamelen, kunt u uw belangrijkste bron in de gaten houden voordat het te laat is. Als een bedrijf werknemers niet de kans geeft om hun feedback te geven, ziet het potenti\u00eble probleempunten in zijn bedrijf over het hoofd. Feedback moet worden verzameld na een specifieke gebeurtenis om uw processen te controleren, maar ook op specifieke tijdstippen om nuttige tevredenheidsgegevens te verzamelen:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>voordat een werknemer in dienst treedt om uw aanwervingsproces te verbeteren; <\/li><li>na de ori\u00ebntatie van werknemers om uw proces om werknemers aan boord te krijgen te verbeteren;<\/li><li>Driemaandelijks voor bedrijfstevredenheidsonderzoeken;<\/li><li>Halfjaarlijks voor functioneringsgesprekken;<\/li><li>Nadat een werknemer is vertrokken om de retentie te verbeteren<\/li><\/ul>\n\n\n\n<p>De interactie met de medewerker bepaalt de timing van event-based enqu\u00eates; de gegevens moeten onmiddellijk na de interactie worden verzameld, terwijl de ervaring nog vers in het geheugen van de medewerker zit. Voor tevredenheidsenqu\u00eates onder werknemers moeten de enqu\u00eates worden gespreid over een jaar in plaats van ze \u00e9\u00e9n keer per jaar uit te voeren. Als er slechts \u00e9\u00e9n datapunt per jaar is, kan \u00e9\u00e9n enkele recente gebeurtenis een grote impact hebben op de resultaten en zo de bedrijfsbeslissingen be\u00efnvloeden.<\/p>\n\n\n\n<p>SurveyRock is hier om u te helpen <a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">feedback van werknemers verzamelen<\/a> voor:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tevredenheid werknemers <\/li><li>Voordelen Tevredenheid<\/li><li>Loopbaanopleiding en -ontwikkeling<\/li><li>360 Beoordeling<\/li><li>Zelfbeoordeling<\/li><li>Evaluatie van teamwerk<\/li><li>en meer...<\/li><\/ul>",
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