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    "date": "2015-09-15T17:16:48",
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    "modified": "2020-10-19T17:39:44",
    "modified_gmt": "2020-10-19T15:39:44",
    "slug": "five-tips-for-a-successful-customer-satisfaction-survey",
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    "link": "http:\/\/www.surveyrock.com\/blog\/lv\/pieci-padomi-veiksmigai-klientu-apmierinatibas-aptaujai\/",
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        "rendered": "Pieci padomi veiksm\u012bgai klientu apmierin\u0101t\u012bbas aptaujai"
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        "rendered": "<p>\"Aptauj\u0101jiet eso\u0161os klientus\" ir izplat\u012bts ieteikums, k\u0101 pal\u012bdz\u0113t j\u016bsu uz\u0146\u0113mumam att\u012bst\u012bties. M\u0113s \u0161eit, SurveyRock, zin\u0101m, cik svar\u012bga j\u016bsu pan\u0101kumiem ir j\u016bsu klientu aptauja, un v\u0113lamies, lai j\u016bsu klientu apmierin\u0101t\u012bbas aptaujas pal\u012bdz\u0113tu jums ieg\u016bt noder\u012bgu inform\u0101ciju, ko j\u016bs patie\u0161\u0101m varat izmantot.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/06\/Customer_Satisfaction_Survey.jpg\" alt=\"Klientu_apmierin\u0101t\u012bbas_aptauja\"\/><\/figure><\/div>\n\n\n\n<p>Nov\u0113rsiet robe\u017eu min\u0113jumiem un iev\u0113rojiet \u0161os piecus klientu aptaujas veido\u0161anas principus:<\/p>\n\n\n\n<p>1. <strong>Aptaujas s\u0101kum\u0101 jaut\u0101jiet par visp\u0101r\u0113jo apmierin\u0101t\u012bbu.<\/strong> Tas \u013caus jums nov\u0113rt\u0113t klientu visp\u0101r\u0113jo iespaidu par j\u016bsu uz\u0146\u0113mumu, produktu vai pakalpojumu, pirms vi\u0146i s\u0101k dom\u0101t par konkr\u0113tiem \u0161o attiec\u012bbu aspektiem. M\u016bsu <a href=\"https:\/\/www.surveyrock.com\/template\/sample-net-promoter-score-nps-survey-template-13509\" target=\"_blank\" rel=\"noreferrer noopener\">Neto popularit\u0101tes r\u0101d\u012bt\u0101js (NPS)<\/a> un veidne ir ide\u0101li piem\u0113rots.<\/p>\n\n\n\n<p>2. <strong>Izmantojiet 5 ballu apmierin\u0101t\u012bbas skalu.<\/strong> Jaut\u0101jumu skalai j\u0101b\u016bt ar skait\u013ciem saist\u012btiem apraksto\u0161iem apz\u012bm\u0113jumiem, un skalas aug\u0161\u0113jai robe\u017eai vajadz\u0113tu noz\u012bm\u0113t, ka klienti ir patiesi \"p\u0101rsteigti\".<\/p>\n\n\n\n<p>3. <strong>Konsekventi formul\u0113jiet jaut\u0101jumus.<\/strong> Klientu apmierin\u0101t\u012bbas p\u0113t\u012bjumos \u013coti svar\u012bga ir konsekvence. Jaut\u0101jumu skalai j\u0101b\u016bt konsekventai gan konkr\u0113t\u0101 aptaujas anket\u0101, gan laika gait\u0101. Galvenajos klientu apmierin\u0101t\u012bbas m\u0113r\u012bjumos, tostarp visp\u0101r\u0113j\u0101 apmierin\u0101t\u012bbas jaut\u0101jum\u0101 un jaut\u0101jumos par konkr\u0113tiem attiec\u012bbu aspektiem, j\u0101izmanto viena un t\u0101 pati skala.<\/p>\n\n\n\n<p>4. <strong>Aptauja ir \u012bsa un koncentr\u0113ta.<\/strong> Koncentr\u0113jieties uz to, lai saprastu, k\u0101das ir j\u016bsu klientu attiec\u012bbas ar jums. Izvairieties no k\u0101rdin\u0101juma jaut\u0101t visu, ko jebkad esat v\u0113l v\u0113l\u0113jies uzzin\u0101t. Jo vair\u0101k jaut\u0101jumu m\u0113\u0123in\u0101siet aptvert, jo liel\u0101ka iesp\u0113ja, ka respondenti atteiksies no aptaujas.<\/p>\n\n\n\n<p>5. <strong>Uzdodiet demogr\u0101fiskus vai \"firmogr\u0101fiskus\" jaut\u0101jumus.<\/strong> Demogr\u0101fisko vai firmogr\u0101fisko r\u0101d\u012bt\u0101ju (uz\u0146\u0113muma vai nozares veids un lielums) piepras\u012b\u0161ana \u013cauj analiz\u0113t datus p\u0113c da\u017e\u0101d\u0101m apak\u0161grup\u0101m, piem\u0113ram, jauniem klientiem vai re\u0123ion\u0101lajiem klientiem. Apsveriet hipot\u0113zes par klientu profiliem, kas var ietekm\u0113t apmierin\u0101t\u012bbu, un iek\u013caujiet jaut\u0101jumus, kas ietver \u0161os datus.<\/p>\n\n\n\n<p>Atcerieties, ka j\u016bsu klientu apmierin\u0101t\u012bba ir tie\u0161i saist\u012bta ar rentabilit\u0101ti - apmierin\u0101ti klienti p\u0113rk vair\u0101k un iesaka citiem klientiem.<\/p>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\"><br><br>Net Promoter\u00ae un NPS\u00ae ir re\u0123istr\u0113tas Satmetrix Systems, Inc., Bain &amp; Company un Fred Reichheld pre\u010du z\u012bmes.<\/p>",
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        "rendered": "<p>\"Aptauj\u0101jiet eso\u0161os klientus\" ir izplat\u012bts ieteikums, k\u0101 pal\u012bdz\u0113t j\u016bsu uz\u0146\u0113mumam att\u012bst\u012bties. M\u0113s \u0161eit, SurveyRock, zin\u0101m, cik svar\u012bga j\u016bsu pan\u0101kumiem ir j\u016bsu klientu aptauja, un v\u0113lamies, lai j\u016bsu klientu apmierin\u0101t\u012bbas aptaujas pal\u012bdz\u0113tu jums ieg\u016bt noder\u012bgu inform\u0101ciju, ko j\u016bs patie\u0161\u0101m varat izmantot.<\/p>",
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