{ "id": 347, "date": "2015-04-13T16:56:55", "date_gmt": "2015-04-13T14:56:55", "guid": { "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=347" }, "modified": "2020-10-19T14:32:55", "modified_gmt": "2020-10-19T12:32:55", "slug": "customer-experience-is-your-brand", "status": "publish", "type": "post", "link": "http:\/\/www.surveyrock.com\/blog\/lv\/klientu-pieredze-ir-jusu-zimols\/", "title": { "rendered": "Klientu pieredze ir j\u016bsu z\u012bmols" }, "content": { "rendered": "

Z\u012bmola reput\u0101ciju liel\u0101 m\u0113r\u0101 veido kombin\u0113t\u0101 pieredze un asoci\u0101cijas, ko klienti saista ar j\u016bsu uz\u0146\u0113mumu.<\/p>\n\n\n\n\n\n\n\n

\"\"\/<\/a><\/figure><\/div>\n\n\n\n

Liel\u0101k\u0101 da\u013ca klientu neatkar\u012bgi no t\u0101, vai vi\u0146u pieredze ir bijusi pozit\u012bva vai negat\u012bva, velt\u012bs laiku, lai jums par to past\u0101st\u012btu. Ja vi\u0146u kop\u0113j\u0101 pieredze ir lieliska, vi\u0146i v\u0113l\u0113sies ar prieku jums par to past\u0101st\u012bt; ja vi\u0146u pieredze vi\u0146us ir sar\u016bgtin\u0101jusi, vi\u0146i v\u0113l\u0113sies, lai j\u016bs, lasot vi\u0146u koment\u0101rus, sar\u016bgtin\u0101tos. <\/p>\n\n\n\n

Laba klientu apkalpo\u0161anas reput\u0101cija ir kaut kas t\u0101ds, ko mazie un vid\u0113jie uz\u0146\u0113mumi nedr\u012bkst apdraud\u0113t. Tie\u0161saistes aptaujas ir pieejams tirgus izp\u0113tes r\u012bks, ko mazie un vid\u0113jie uz\u0146\u0113mumi var izmantot, lai \u013cautu klientiem pateikt, k\u0101ds ir un k\u0101ds nav j\u016bsu uz\u0146\u0113mums.<\/p>\n\n\n\n

Veiksm\u012bgi mazo un vid\u0113jo uz\u0146\u0113mumu \u012bpa\u0161nieki regul\u0101ri pier\u0101da, ka vi\u0146i izprot klientu v\u0113rt\u012bbu ar nevainojamu apkalpo\u0161anu un sp\u0113ju notur\u0113t klientus, pret tiem izturoties ar r\u016bp\u012bbu. Klientu apkalpo\u0161anas noz\u012bme tiek uzskat\u012bta ar\u012b par iemeslu tam, k\u0101p\u0113c sievietes mazo uz\u0146\u0113mumu \u012bpa\u0161nieces parasti ir veiksm\u012bg\u0101kas nek\u0101 v\u012brie\u0161i. Vienk\u0101r\u0161\u0101k sakot, vi\u0146as lab\u0101k veido attiec\u012bbas ar cit\u0101m uz\u0146\u0113m\u0113j\u0101m, vair\u0101k atbalsta viena otru un ir orient\u0113tas uz saviem klientiem un vi\u0146u vajadz\u012bbu apmierin\u0101\u0161anu. Tas viss \u013cauj vi\u0146\u0101m veidot cie\u0161\u0101kas attiec\u012bbas gan tie\u0161saist\u0113, gan \u0101rpus t\u0101.<\/p>\n\n\n\n

Soci\u0101lie pla\u0161sazi\u0146as l\u012bdzek\u013ci ir papildu veids, k\u0101 mazie uz\u0146\u0113mumi var par\u0101d\u012bt savu orient\u0101ciju uz klientu, izmantot m\u0113r\u0137tiec\u012bgu veidu, k\u0101 p\u0101rdot savu uz\u0146\u0113mumu tie\u0161saist\u0113, un pied\u0101v\u0101 iesp\u0113ju ikvienam sniegt savu viedokli. Ik p\u0113c da\u017e\u0101m dien\u0101m public\u0113jot \u012bsu aptauju savos soci\u0101lajos profilos, var pal\u012bdz\u0113t saglab\u0101t apmekl\u0113t\u0101ju atgrie\u0161anos un palielin\u0101t klientu skaitu, vienlaikus sniedzot ieskatu par savu auditoriju.<\/p>\n\n\n\n

SurveyRock atvieglo j\u016bsu uz\u0146\u0113muma aptauju izveidi, lai uzraudz\u012btu un veidotu savu z\u012bmolu. Kad esat pabeidzis p\u0113t\u012bjumu, apsveriet iesp\u0113ju dal\u012bties ar aptaujas rezult\u0101tiem sav\u0101 t\u012bmek\u013ca vietn\u0113 un soci\u0101lajos profilos, lai izceltu p\u0101rliecino\u0161u statistiku, izveidot bloga ierakstu par aptaujas rezult\u0101tiem, lai dal\u012btos ar atzi\u0146\u0101m un iesaist\u012btu klientus, k\u0101 ar\u012b izplat\u012bt pazi\u0146ojumu presei par saviem rezult\u0101tiem.<\/p>", "protected": false }, "excerpt": { "rendered": "

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