{
    "id": 264,
    "date": "2015-01-17T15:04:36",
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    "slug": "customer-surveys-bridging-expectation-gap-consumers-suppliers",
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    "link": "http:\/\/www.surveyrock.com\/blog\/lv\/klientu-aptaujas-aptauju-parvaresana-pieprasijumu-atskiribu-piegadataji-pateretaji\/",
    "title": {
        "rendered": "Klientu aptaujas - pat\u0113r\u0113t\u0101ju un pieg\u0101d\u0101t\u0101ju v\u0113lmju plaisas mazin\u0101\u0161ana"
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        "rendered": "<p><strong>Piez\u012bme: terminus pat\u0113r\u0113t\u0101ji un pieg\u0101d\u0101t\u0101ji var aizst\u0101t ar uz\u0146\u0113mumiem un klientiem.<\/strong><\/p>\n\n\n\n<p>Vienk\u0101r\u0161\u0101k izskaidrojot, cer\u012bbu plaisa rodas tad, ja past\u0101v at\u0161\u0137ir\u012bba starp to, ko klienti no jums sagaida, un to, ko vi\u0146i faktiski sa\u0146em. Lai gan to pla\u0161i izmanto k\u0101 rev\u012bzijas j\u0113dzienu - visp\u0101r\u012bgi run\u0101jot, rev\u012bzijas j\u0113dziens ir <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">cer\u012bbu at\u0161\u0137ir\u012bba<\/a> var izskaidrot, izmantojot \u0161\u0101dus scen\u0101rijus:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Darbinieks gaida algas paaugstin\u0101jumu un paaugstin\u0101jumu amat\u0101, bet nesa\u0146em to.<\/li><li>Klients, kas sagaida augstas kvalit\u0101tes produktus, bet beig\u0101s sa\u0146em nekvalitat\u012bvu preci.<\/li><li>Ieguld\u012bt\u0101js, kas sagaida noteiktu pe\u013c\u0146u no ieguld\u012bjuma, bet nesa\u0146em to.<\/li><\/ul>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large\"><a href=\"http:\/\/www.surveyrock.com\/blog\/2015\/01\/customer-surveys-bridging-expectation-gap-consumers-suppliers\/\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg\" alt=\"Klientu apsekojuma cer\u012bbu at\u0161\u0137ir\u012bba\"\/><\/a><\/figure><\/div>\n\n\n\n<p>Lai jebkur\u0161 uz\u0146\u0113mums g\u016btu pan\u0101kumus, ir svar\u012bgi p\u0101rvar\u0113t \u0161o plaisu. Tas \u013cauj lab\u0101k p\u0101rvald\u012bt attiec\u012bbas ar klientiem. Tas ar\u012b atvieglo ar darbiniekiem saist\u012btu politiku, m\u0101rketinga un citu uz uz\u0146\u0113m\u0113jdarb\u012bbu un klientiem orient\u0113tu strat\u0113\u0123iju izstr\u0101di.<\/p>\n\n\n\n<p>Gan maz\u0101m, gan vid\u0113j\u0101m nozar\u0113m ir b\u016btiski izprast savus klientus. Jo \u012bpa\u0161i pakalpojumu nozar\u0113 klientu un darbinieku apmierin\u0101t\u012bba ir izaugsmes atsl\u0113ga.<\/p>\n\n\n\n<p>P\u0113t\u012bjumos ir konstat\u0113ts, ka izmaksas <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">piecas reizes<\/a> vair\u0101k, lai piesaist\u012btu jaunu klientu j\u016bsu uz\u0146\u0113mumam. Taj\u0101 pa\u0161\u0101 laik\u0101 apmierin\u0101ts klients, kas piesaist\u012bs vair\u0101k klientu, var iev\u0113rojami samazin\u0101t j\u016bsu m\u0101rketinga un rekl\u0101mas izdevumus.<\/p>\n\n\n\n<p>K\u0101 p\u0101rvar\u0113t at\u0161\u0137ir\u012bbu starp gaid\u0101m un nodro\u0161in\u0101t klientu apmierin\u0101t\u012bbu un notur\u012bbu?<\/p>\n\n\n\n<p>Veicot p\u0113t\u012bjumus un aptaujas! Lai saprastu, k\u0101p\u0113c plaisa visp\u0101r ir radusies, var izmantot piem\u0113rotu aptauju. P\u0113c aizpild\u012b\u0161anas un atgrie\u0161anas \u0161\u012b aptauja \u013caus jums analiz\u0113t, k\u0101p\u0113c j\u016bsu klienti s\u016bdzas. Kas vi\u0146iem nepat\u012bk? K\u0101p\u0113c j\u016bsu darbinieki nav apmierin\u0101ti? Ko v\u0113l varat dar\u012bt, lai uzlabotu savus produktus un pakalpojumus?<\/p>\n\n\n\n<p>Ar to probl\u0113ma nebeidzas. Apsekojuma izstr\u0101de var b\u016bt sare\u017e\u0123\u012bts uzdevums pats par sevi. Da\u017eas no probl\u0113m\u0101m, ar kur\u0101m jums n\u0101ksies saskarties, ir izmaksas, nepiecie\u0161am\u0101s proced\u016bras, apkopo\u0161ana un anal\u012bze. Turkl\u0101t, vai j\u016bsu aptauja patiesi atspogu\u013cos j\u016bsu auditorijas uzskatus un viedok\u013cus? Vai tie b\u016bs pietiekami un atbilsto\u0161i, lai nov\u0113rstu plaisu?<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/online-survey-tools\">Tie\u0161saistes aptaujas<\/a> nodro\u0161ina vienk\u0101r\u0161u un efekt\u012bvu risin\u0101jumu vis\u0101m \u0161\u012bm probl\u0113m\u0101m. \u0160ie apsekojumi ir <a href=\"http:\/\/www.surveyrock.com\/free-online-surveys\">rentabls<\/a> un viegli izstr\u0101d\u0101t un izplat\u012bt. Aptaujas var <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">piel\u0101gots<\/a> ne tikai atbilst j\u016bsu organiz\u0101cijas pras\u012bb\u0101m, bet ar\u012b ir viegli saprotams j\u016bsu m\u0113r\u0137auditorijai.<\/p>\n\n\n\n<p>Visbeidzot, j\u016bsu apsekojumam nav j\u0101b\u016bt publiski pieejamam. Piem\u0113ram, j\u016bs var\u0113tu apsv\u0113rt iesp\u0113ju izplat\u012bt darbinieku aptaujas anketu k\u0101dai konkr\u0113tai noda\u013cai vai hierarhijas l\u012bmenim (\u0146emot v\u0113r\u0101 vi\u0146u zin\u0101\u0161anas un kompetenci). Izplatot unik\u0101lu aptaujas saiti konkr\u0113t\u0101m cilv\u0113ku grup\u0101m, j\u016bs varat <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">ierobe\u017eojiet savu auditoriju.<\/a>.<\/p>\n\n\n\n<p>Lai uzzin\u0101tu vair\u0101k par tie\u0161saistes aptauju priek\u0161roc\u012bb\u0101m un to, k\u0101 t\u0101s pal\u012bdz mazin\u0101t plaisu starp jums un j\u016bsu klientiem, l\u016bdzu, apmekl\u0113jiet vietni <a href=\"http:\/\/www.surveyrock.com\/home\/\">SurveyRock<\/a>.<\/p>",
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        "rendered": "<p>Piez\u012bme: terminus pat\u0113r\u0113t\u0101ji un pieg\u0101d\u0101t\u0101ji var aizst\u0101t ar uz\u0146\u0113mumiem un klientiem. Vienk\u0101r\u0161\u0101k izskaidrojot, cer\u012bbu plaisa rodas tad, ja past\u0101v at\u0161\u0137ir\u012bba starp to, ko klienti no jums sagaida, un to, ko vi\u0146i faktiski sa\u0146em. Lai gan to pla\u0161i izmanto k\u0101 rev\u012bzijas j\u0113dzienu - visp\u0101r\u012bgi run\u0101jot, cer\u012bbu plaisa var b\u016bt [...]<\/p>",
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