{
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    "date": "2015-03-18T16:03:45",
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    "link": "http:\/\/www.surveyrock.com\/blog\/lt\/darbuotoju-apklausos-issiaiskinti-kaip-jie-is-tikruju-mano\/",
    "title": {
        "rendered": "Darbuotoj\u0173 apklausos: Su\u017einokite, k\u0105 jie i\u0161 tikr\u0173j\u0173 galvoja"
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        "rendered": "<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/03\/voeframeworkgraphic_04_28_11.jpg\" alt=\"voeframeworkgraphic_04_28_11\" width=\"325\" height=\"314\"\/><\/figure><\/div>\n\n\n\n<p>Niekada nereik\u0117t\u0173 nuvertinti ilgalaikio darbuotojo po\u017ei\u016brio ir darbo rezultat\u0173 poveikio klientams pasitenkinimo lygiui. Tyrimai parod\u0117, kad teigiamas darbuotoj\u0173 po\u017ei\u016bris smarkiai suma\u017eina \u017eal\u0105, kuri\u0105 netik\u0117tos problemos gali padaryti bendram klient\u0173 pasitenkinimui.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Be geresnio elgesio su klientais, vertinant ir didinant darbuotoj\u0173 pasitenkinim\u0105, taip pat ma\u017e\u0117ja darbuotoj\u0173 kaita ir su tuo susijusios mokymo i\u0161laidos. Be to, pager\u0117jusi j\u016bs\u0173 \u012fmon\u0117, kaip darbo vietos, reputacija gali pad\u0117ti lengviau pritraukti kokybi\u0161k\u0173 darbuotoj\u0173.<\/p>\n\n\n\n<p>\"Willis Towers Watson\" yra pasaulin\u0117 profesini\u0173 paslaug\u0173 \u012fmon\u0117, si\u016blanti puiki\u0173 <a href=\"https:\/\/www.willistowerswatson.com\/en-US\/Insights\/2019\/02\/whats-trending-in-employee-engagement\" target=\"_blank\" rel=\"noreferrer noopener\">Darbuotoj\u0173 \u012fsitraukimo tendencijos<\/a> taip pat \u017er. Mercer <a href=\"https:\/\/www.mercer.com\/our-thinking\/career\/global-talent-hr-trends.html\" target=\"_blank\" rel=\"noreferrer noopener\">2020 m. pasaulini\u0173 talent\u0173 tendencij\u0173 tyrimas<\/a>. J\u0173 svetain\u0117je galima rasti daug informacijos skaitymo, tod\u0117l b\u016btinai skirkite \u0161iek tiek laiko nar\u0161ymui - j\u016bs\u0173 darbuotojai ir klientai d\u017eiaugsis, kad tai padar\u0117te.<\/p>\n\n\n\n<p>Daugelis verslo savinink\u0173 nesuvokia, koks stiprus ry\u0161ys tarp darbuotoj\u0173 laim\u0117s ir j\u016bs\u0173 verslo s\u0117km\u0117s. S\u0117kmingas verslas ne\u012fmanomas be laiming\u0173 ir kompetenting\u0173 darbuotoj\u0173, tod\u0117l prasminga naudoti darbuotoj\u0173 pasitenkinimo apklaus\u0105, kad gal\u0117tum\u0117te steb\u0117ti darbuotoj\u0173 po\u017ei\u016br\u012f \u012f savo darb\u0105 ir darbo viet\u0105.<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">Darbuotoj\u0173 apklausos<\/a> gali pad\u0117ti suprasti darbuotoj\u0173 id\u0117jas, nuomones ir r\u016bpes\u010dius, kol dar yra laiko veikti. Internetin\u0117s apklausos leid\u017eia lengvai i\u0161platinti apklausas visiems darbuotojams ir greitai surinkti gr\u012f\u017etam\u0105j\u0105 informacij\u0105, kuri\u0105 galima panaudoti. Nepamir\u0161kite, kad konfidencialios apklausos - kai darbuotoj\u0173 atsakymai yra anoniminiai - padidina darbuotoj\u0173 dalyvavimo lyg\u012f ir atsiliepim\u0173 kokyb\u0119. Nepamir\u0161kite apklausas suformuoti taip, kad surinktum\u0117te ne tik anekdotinius atsiliepimus, bet ir naudingus duomenis.<\/p>\n\n\n\n<p>Tinkamu laiku surink\u0119 atsiliepimus gal\u0117site steb\u0117ti svarbiausi\u0105 savo i\u0161tekli\u0173, kol dar nev\u0117lu. Jei \u012fmon\u0117 nesuteikia galimyb\u0117s pateikti savo atsiliepim\u0173, ji nepastebi galim\u0173 problem\u0173 savo veiklos viet\u0173. Gr\u012f\u017etam\u0105j\u012f ry\u0161\u012f reik\u0117t\u0173 rinkti po konkretaus \u012fvykio, kad gal\u0117tum\u0117te steb\u0117ti savo procesus, taip pat tam tikrais intervalais, kad surinktum\u0117te naudingus pasitenkinimo duomenis:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>prie\u0161 darbuotojui pradedant dirbti, kad pagerintum\u0117te \u012fdarbinimo proces\u0105; <\/li><li>po darbuotoj\u0173 orientavimo, kad pagerintum\u0117te darbuotoj\u0173 \u012fdarbinimo proces\u0105;<\/li><li>Kas ketvirt\u012f atliekamos \u012fmon\u0117s pasitenkinimo apklausos;<\/li><li>Kas pusmet\u012f, kai atliekama veiklos per\u017ei\u016bra;<\/li><li>Po darbuotojo i\u0161\u0117jimo i\u0161 darbo, siekiant pagerinti jo i\u0161laikym\u0105<\/li><\/ul>\n\n\n\n<p>S\u0105veika su darbuotoju lemia \u012fvykiu pagr\u012fst\u0173 apklaus\u0173 laik\u0105; duomenys tur\u0117t\u0173 b\u016bti renkami i\u0161 karto po s\u0105veikos, kol darbuotojas dar turi \u0161vie\u017ei\u0105 patirt\u012f. Atliekant darbuotoj\u0173 pasitenkinimo apklausas, apklausos tur\u0117t\u0173 b\u016bti paskirstytos per metus, o ne atliekamos vien\u0105 kart\u0105 per metus. Jei kiekvienais metais gaunamas tik vienas duomen\u0173 ta\u0161kas, vienas neseniai \u012fvyk\u0119s \u012fvykis gali tur\u0117ti didel\u0119 \u012ftak\u0105 rezultatams ir paveikti verslo sprendimus.<\/p>\n\n\n\n<p>\"SurveyRock\" yra \u010dia, kad jums pad\u0117t\u0173 <a href=\"http:\/\/www.surveyrock.com\/home\/employee-surveys.html\">rinkti darbuotoj\u0173 atsiliepimus.<\/a> u\u017e:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Darbuotoj\u0173 pasitenkinimas <\/li><li>Pasitenkinimas i\u0161mokomis<\/li><li>Karjeros mokymas ir vystymasis<\/li><li>360 vertinimas<\/li><li>Savaranki\u0161kas vertinimas<\/li><li>Komandinio darbo vertinimas<\/li><li>ir daugiau...<\/li><\/ul>",
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        "rendered": "<p>Niekada nereik\u0117t\u0173 nuvertinti ilgalaikio darbuotojo po\u017ei\u016brio ir darbo rezultat\u0173 poveikio klientams pasitenkinimo lygiui. Tyrimai parod\u0117, kad teigiamas darbuotoj\u0173 po\u017ei\u016bris smarkiai suma\u017eina \u017eal\u0105, kuri\u0105 netik\u0117tos problemos gali padaryti bendram klient\u0173 pasitenkinimui.<\/p>",
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