{
    "id": 264,
    "date": "2015-01-17T15:04:36",
    "date_gmt": "2015-01-17T14:04:36",
    "guid": {
        "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=264"
    },
    "modified": "2020-10-19T13:28:40",
    "modified_gmt": "2020-10-19T11:28:40",
    "slug": "customer-surveys-bridging-expectation-gap-consumers-suppliers",
    "status": "publish",
    "type": "post",
    "link": "http:\/\/www.surveyrock.com\/blog\/lt\/klientu-apklausos-priestaravimu-atotrukio-tarp-vartotoju-ir-tiekeju-mazinimas\/",
    "title": {
        "rendered": "Klient\u0173 apklausos - vartotoj\u0173 ir tiek\u0117j\u0173 l\u016bkes\u010di\u0173 atotr\u016bkio ma\u017einimas"
    },
    "content": {
        "rendered": "<p><strong>Pastaba: terminai vartotojai ir tiek\u0117jai gali b\u016bti kei\u010diami terminais verslas ir klientai.<\/strong><\/p>\n\n\n\n<p>Paprastais \u017eod\u017eiais tariant, l\u016bkes\u010di\u0173 atotr\u016bkis atsiranda tada, kai skiriasi tai, ko klientai i\u0161 j\u016bs\u0173 tikisi, ir tai, k\u0105 jie i\u0161 tikr\u0173j\u0173 gauna. Nors \u0161i s\u0105voka pla\u010diai naudojama kaip audito s\u0105voka - bendriausia prasme <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">l\u016bkes\u010di\u0173 atotr\u016bkis<\/a> galima paai\u0161kinti remiantis \u0161iais scenarijais:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Darbuotojas, kuris tikisi gauti didesn\u012f atlyginim\u0105 ir paauk\u0161tinim\u0105, bet jo negauna.<\/li><li>Klientas, kuris tikisi auk\u0161tos kokyb\u0117s produkt\u0173, bet galiausiai gauna nekokybi\u0161kas prekes.<\/li><li>Investuotojas, kuris tikisi ten tikros investicij\u0173 gr\u0105\u017eos, bet jos negauna.<\/li><\/ul>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large\"><a href=\"http:\/\/www.surveyrock.com\/blog\/2015\/01\/customer-surveys-bridging-expectation-gap-consumers-suppliers\/\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg\" alt=\"Klient\u0173 apklausos l\u016bkes\u010di\u0173 atotr\u016bkis\"\/><\/a><\/figure><\/div>\n\n\n\n<p>Norint, kad bet kuri \u012fmon\u0117 klest\u0117t\u0173, labai svarbu u\u017epildyti \u0161i\u0105 sprag\u0105. Tai leid\u017eia geriau valdyti santykius su klientais. Tai taip pat palengvina su darbuotojais susijusias politikos, rinkodaros ir kit\u0173 \u012f versl\u0105 ir klient\u0173 orientuot\u0173 strategij\u0173 rengim\u0105.<\/p>\n\n\n\n<p>Tiek ma\u017eoms, tiek vidutin\u0117ms pramon\u0117s \u012fmon\u0117ms labai svarbu suprasti savo klientus. Ypa\u010d paslaug\u0173 sektoriuje klient\u0173 ir darbuotoj\u0173 pasitenkinimas yra raktas \u012f augim\u0105.<\/p>\n\n\n\n<p>Tyrimais nustatyta, kad <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">penkis kartus<\/a> daugiau, kad j\u016bs\u0173 verslas pritraukt\u0173 nauj\u0105 klient\u0105. Tuo metu patenkintas klientas, pritraukiantis daugiau klient\u0173, gali gerokai suma\u017einti j\u016bs\u0173 rinkodaros ir reklamos i\u0161laidas.<\/p>\n\n\n\n<p>Taigi, kaip suma\u017einti l\u016bkes\u010di\u0173 atotr\u016bk\u012f ir u\u017etikrinti klient\u0173 pasitenkinim\u0105 bei j\u0173 i\u0161laikym\u0105?<\/p>\n\n\n\n<p>Atlikdami tyrimus ir apklausas! Norint suprasti, kod\u0117l atsirado spraga, galima atlikti tinkam\u0105 apklaus\u0105. U\u017epild\u0119 ir gr\u0105\u017ein\u0119 \u0161i\u0105 apklaus\u0105 gal\u0117site i\u0161analizuoti, kod\u0117l klientai skund\u017eiasi. Kas jiems nepatinka? Kod\u0117l j\u016bs\u0173 darbuotojai n\u0117ra patenkinti? K\u0105 dar galite padaryti, kad pagerintum\u0117te savo produktus ir paslaugas?<\/p>\n\n\n\n<p>Tuo problema nesibaigia. Apklausos rengimas gali b\u016bti sud\u0117tinga u\u017eduotis. I\u0161laidos, reikalingos proced\u016bros, rengimas ir analiz\u0117 - tai tik keletas i\u0161\u0161\u016bki\u0173, su kuriais teks susidurti. Be to, ar j\u016bs\u0173 apklausa i\u0161 ties\u0173 atspind\u0117s j\u016bs\u0173 auditorijos po\u017ei\u016br\u012f ir nuomon\u0119? Ar jie bus pakankami ir tinkami, kad u\u017epildyt\u0173 atotr\u016bk\u012f?<\/p>\n\n\n\n<p><a href=\"http:\/\/www.surveyrock.com\/online-survey-tools\">Internetin\u0117s apklausos<\/a> si\u016blo paprast\u0105 ir veiksming\u0105 vis\u0173 \u0161i\u0173 problem\u0173 sprendim\u0105. \u0160ios apklausos <a href=\"http:\/\/www.surveyrock.com\/free-online-surveys\">ekonomi\u0161kas<\/a> lengva kurti ir platinti. Apklausos gali b\u016bti <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">pritaikytas<\/a> ne tik atitikt\u0173 j\u016bs\u0173 organizacijos reikalavimus, bet ir b\u016bt\u0173 lengvai suprantami j\u016bs\u0173 tikslinei auditorijai.<\/p>\n\n\n\n<p>Galiausiai, j\u016bs\u0173 apklausa neb\u016btinai turi b\u016bti vie\u0161a. Pavyzd\u017eiui, galite apsvarstyti galimyb\u0119 i\u0161platinti darbuotoj\u0173 klausimyn\u0105 vienam konkre\u010diam skyriui ar hierarchiniam lygmeniui (atsi\u017evelgiant \u012f j\u0173 \u017einias ir kompetencij\u0105). I\u0161platin\u0119 unikali\u0105 apklausos nuorod\u0105 konkre\u010dioms \u017emoni\u0173 grup\u0117ms, galite <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">apriboti savo auditorij\u0105<\/a>.<\/p>\n\n\n\n<p>Nor\u0117dami su\u017einoti daugiau apie internetini\u0173 apklaus\u0173 naud\u0105 ir tai, kaip jos padeda suma\u017einti j\u016bs\u0173 ir klient\u0173 l\u016bkes\u010di\u0173 atotr\u016bk\u012f, apsilankykite <a href=\"http:\/\/www.surveyrock.com\/home\/\">ApklausaRock<\/a>.<\/p>",
        "protected": false
    },
    "excerpt": {
        "rendered": "<p>Pastaba: terminai vartotojai ir tiek\u0117jai gali b\u016bti kei\u010diami terminais verslas ir klientai. Papras\u010diau paai\u0161kinant, l\u016bkes\u010di\u0173 atotr\u016bkis atsiranda tada, kai skiriasi tai, ko klientai i\u0161 j\u016bs\u0173 tikisi, ir tai, k\u0105 jie i\u0161 tikr\u0173j\u0173 gauna. Nors l\u016bkes\u010di\u0173 atotr\u016bkis pla\u010diai naudojamas kaip audito s\u0105voka - bendriausia prasme, l\u016bkes\u010di\u0173 atotr\u016bkis gali [...]<\/p>",
        "protected": false
    },
    "author": 1,
    "featured_media": 268,
    "comment_status": "open",
    "ping_status": "open",
    "sticky": false,
    "template": "",
    "format": "standard",
    "meta": {
        "footnotes": ""
    },
    "categories": [
        58
    ],
    "tags": [
        28
    ],
    "class_list": [
        "post-264",
        "post",
        "type-post",
        "status-publish",
        "format-standard",
        "has-post-thumbnail",
        "hentry",
        "category-customer-surveys",
        "tag-customer-survey"
    ],
    "yoast_head": "<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klient\u0173 apklausos - vartotoj\u0173 ir tiek\u0117j\u0173 l\u016bkes\u010di\u0173 atotr\u016bkio ma\u017einimas - SurveyRock Articles<\/title>\n<meta name=\"description\" content=\"Internetin\u0117s apklausos gali pad\u0117ti suma\u017einti l\u016bkes\u010di\u0173 atotr\u016bk\u012f, t. y. skirtum\u0105 tarp to, ko klientai i\u0161 j\u016bs\u0173 tikisi, ir to, k\u0105 jie i\u0161 tikr\u0173j\u0173 gauna.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.surveyrock.com\/blog\/lt\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klient\u0173 apklausos - vartotoj\u0173 ir tiek\u0117j\u0173 l\u016bkes\u010di\u0173 atotr\u016bkio ma\u017einimas - SurveyRock Articles\" \/>\n<meta property=\"og:description\" content=\"Internetin\u0117s apklausos gali pad\u0117ti suma\u017einti l\u016bkes\u010di\u0173 atotr\u016bk\u012f, t. y. skirtum\u0105 tarp to, ko klientai i\u0161 j\u016bs\u0173 tikisi, ir to, k\u0105 jie i\u0161 tikr\u0173j\u0173 gauna.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.surveyrock.com\/blog\/lt\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/\" \/>\n<meta property=\"og:site_name\" content=\"SurveyRock straipsniai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/surveyrock\" \/>\n<meta property=\"og:image\" content=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"593\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Chris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@surveyrock\" \/>\n<meta name=\"twitter:site\" content=\"@surveyrock\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@graph\": [\n        {\n            \"@type\": \"Article\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#article\",\n            \"isPartOf\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/\"\n            },\n            \"author\": {\n                \"name\": \"Chrisas\",\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/person\\\/c81eb8dbd5ad857f08ec4765b5545f36\"\n            },\n            \"headline\": \"Customer Surveys &#8211; Bridging the Expectation Gap between Consumers and Suppliers\",\n            \"mainEntityOfPage\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/\"\n            },\n            \"wordCount\": 454,\n            \"commentCount\": 0,\n            \"publisher\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\"\n            },\n            \"image\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#primaryimage\"\n            },\n            \"thumbnailUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/01\\\/Customer-survey-expectation-gap.jpg\",\n            \"keywords\": [\n                \"customer survey\"\n            ],\n            \"articleSection\": [\n                \"Customer Surveys\"\n            ],\n            \"inLanguage\": \"lt-LT\",\n            \"potentialAction\": [\n                {\n                    \"@type\": \"CommentAction\",\n                    \"name\": \"Komentaras\",\n                    \"target\": [\n                        \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#respond\"\n                    ]\n                }\n            ]\n        },\n        {\n            \"@type\": \"WebPage\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/\",\n            \"url\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/\",\n            \"name\": \"Klient\\u0173 apklausos - vartotoj\\u0173 ir tiek\\u0117j\\u0173 l\\u016bkes\\u010di\\u0173 atotr\\u016bkio ma\\u017einimas - SurveyRock Articles\",\n            \"isPartOf\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#website\"\n            },\n            \"primaryImageOfPage\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#primaryimage\"\n            },\n            \"image\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#primaryimage\"\n            },\n            \"thumbnailUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/01\\\/Customer-survey-expectation-gap.jpg\",\n            \"description\": \"Internetin\\u0117s apklausos gali pad\\u0117ti suma\\u017einti l\\u016bkes\\u010di\\u0173 atotr\\u016bk\\u012f, t. y. skirtum\\u0105 tarp to, ko klientai i\\u0161 j\\u016bs\\u0173 tikisi, ir to, k\\u0105 jie i\\u0161 tikr\\u0173j\\u0173 gauna.\",\n            \"breadcrumb\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#breadcrumb\"\n            },\n            \"inLanguage\": \"lt-LT\",\n            \"potentialAction\": [\n                {\n                    \"@type\": \"ReadAction\",\n                    \"target\": [\n                        \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/\"\n                    ]\n                }\n            ]\n        },\n        {\n            \"@type\": \"ImageObject\",\n            \"inLanguage\": \"lt-LT\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#primaryimage\",\n            \"url\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/01\\\/Customer-survey-expectation-gap.jpg\",\n            \"contentUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/01\\\/Customer-survey-expectation-gap.jpg\",\n            \"width\": 600,\n            \"height\": 593,\n            \"caption\": \"Customer survey expectation gap\"\n        },\n        {\n            \"@type\": \"BreadcrumbList\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/nl\\\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\\\/#breadcrumb\",\n            \"itemListElement\": [\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 1,\n                    \"name\": \"Straipsnis\",\n                    \"item\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/\"\n                },\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 2,\n                    \"name\": \"Klient\\u0173 apklausos - vartotoj\\u0173 ir tiek\\u0117j\\u0173 l\\u016bkes\\u010di\\u0173 atotr\\u016bkio ma\\u017einimas\"\n                }\n            ]\n        },\n        {\n            \"@type\": \"WebSite\",\n            \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#website\",\n            \"url\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/\",\n            \"name\": \"SurveyRock straipsniai\",\n            \"description\": \"Padeda kurti internetines apklausas, apklausas ir klausimynus.  Greitai ir lengvai.\",\n            \"publisher\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\"\n            },\n            \"potentialAction\": [\n                {\n                    \"@type\": \"SearchAction\",\n                    \"target\": {\n                        \"@type\": \"EntryPoint\",\n                        \"urlTemplate\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/?s={search_term_string}\"\n                    },\n                    \"query-input\": {\n                        \"@type\": \"PropertyValueSpecification\",\n                        \"valueRequired\": true,\n                        \"valueName\": \"search_term_string\"\n                    }\n                }\n            ],\n            \"inLanguage\": \"lt-LT\"\n        },\n        {\n            \"@type\": \"Organization\",\n            \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\",\n            \"name\": \"ApklausaRock\",\n            \"url\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/\",\n            \"logo\": {\n                \"@type\": \"ImageObject\",\n                \"inLanguage\": \"lt-LT\",\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\n                \"url\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/Logo-Small.png\",\n                \"contentUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/Logo-Small.png\",\n                \"width\": 200,\n                \"height\": 200,\n                \"caption\": \"SurveyRock\"\n            },\n            \"image\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"\n            },\n            \"sameAs\": [\n                \"https:\\\/\\\/www.facebook.com\\\/surveyrock\",\n                \"https:\\\/\\\/x.com\\\/surveyrock\",\n                \"https:\\\/\\\/www.linkedin.com\\\/company\\\/surveyrock\",\n                \"https:\\\/\\\/www.pinterest.com\\\/surveyrock\\\/\",\n                \"https:\\\/\\\/www.youtube.com\\\/surveyrock\"\n            ]\n        },\n        {\n            \"@type\": \"Person\",\n            \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/person\\\/c81eb8dbd5ad857f08ec4765b5545f36\",\n            \"name\": \"Chrisas\",\n            \"image\": {\n                \"@type\": \"ImageObject\",\n                \"inLanguage\": \"lt-LT\",\n                \"@id\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g\",\n                \"url\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g\",\n                \"contentUrl\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g\",\n                \"caption\": \"Chris\"\n            },\n            \"url\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/lt\\\/author\\\/chris\\\/\"\n        }\n    ]\n}<\/script>\n<!-- \/ Yoast SEO plugin. -->",
    "yoast_head_json": {
        "title": "Klient\u0173 apklausos - vartotoj\u0173 ir tiek\u0117j\u0173 l\u016bkes\u010di\u0173 atotr\u016bkio ma\u017einimas - SurveyRock Articles",
        "description": "Internetin\u0117s apklausos gali pad\u0117ti suma\u017einti l\u016bkes\u010di\u0173 atotr\u016bk\u012f, t. y. skirtum\u0105 tarp to, ko klientai i\u0161 j\u016bs\u0173 tikisi, ir to, k\u0105 jie i\u0161 tikr\u0173j\u0173 gauna.",
        "robots": {
            "index": "index",
            "follow": "follow",
            "max-snippet": "max-snippet:-1",
            "max-image-preview": "max-image-preview:large",
            "max-video-preview": "max-video-preview:-1"
        },
        "canonical": "http:\/\/www.surveyrock.com\/blog\/lt\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/",
        "og_locale": "lt_LT",
        "og_type": "article",
        "og_title": "Customer Surveys - Bridging the Expectation Gap between Consumers and Suppliers - SurveyRock Articles",
        "og_description": "Online surveys can help to reduce the the expectation gap, which is the difference between what your clients expect from you and what they actually get.",
        "og_url": "http:\/\/www.surveyrock.com\/blog\/lt\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/",
        "og_site_name": "SurveyRock Articles",
        "article_publisher": "https:\/\/www.facebook.com\/surveyrock",
        "og_image": [
            {
                "width": 600,
                "height": 593,
                "url": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg",
                "type": "image\/jpeg"
            }
        ],
        "author": "Chris",
        "twitter_card": "summary_large_image",
        "twitter_creator": "@surveyrock",
        "twitter_site": "@surveyrock",
        "schema": {
            "@context": "https:\/\/schema.org",
            "@graph": [
                {
                    "@type": "Article",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#article",
                    "isPartOf": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/"
                    },
                    "author": {
                        "name": "Chris",
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/person\/c81eb8dbd5ad857f08ec4765b5545f36"
                    },
                    "headline": "Customer Surveys &#8211; Bridging the Expectation Gap between Consumers and Suppliers",
                    "mainEntityOfPage": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/"
                    },
                    "wordCount": 454,
                    "commentCount": 0,
                    "publisher": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#organization"
                    },
                    "image": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#primaryimage"
                    },
                    "thumbnailUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg",
                    "keywords": [
                        "customer survey"
                    ],
                    "articleSection": [
                        "Customer Surveys"
                    ],
                    "inLanguage": "lt-LT",
                    "potentialAction": [
                        {
                            "@type": "CommentAction",
                            "name": "Comment",
                            "target": [
                                "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#respond"
                            ]
                        }
                    ]
                },
                {
                    "@type": "WebPage",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/",
                    "url": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/",
                    "name": "Klient\u0173 apklausos - vartotoj\u0173 ir tiek\u0117j\u0173 l\u016bkes\u010di\u0173 atotr\u016bkio ma\u017einimas - SurveyRock Articles",
                    "isPartOf": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#website"
                    },
                    "primaryImageOfPage": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#primaryimage"
                    },
                    "image": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#primaryimage"
                    },
                    "thumbnailUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg",
                    "description": "Internetin\u0117s apklausos gali pad\u0117ti suma\u017einti l\u016bkes\u010di\u0173 atotr\u016bk\u012f, t. y. skirtum\u0105 tarp to, ko klientai i\u0161 j\u016bs\u0173 tikisi, ir to, k\u0105 jie i\u0161 tikr\u0173j\u0173 gauna.",
                    "breadcrumb": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#breadcrumb"
                    },
                    "inLanguage": "lt-LT",
                    "potentialAction": [
                        {
                            "@type": "ReadAction",
                            "target": [
                                "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/"
                            ]
                        }
                    ]
                },
                {
                    "@type": "ImageObject",
                    "inLanguage": "lt-LT",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#primaryimage",
                    "url": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg",
                    "contentUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg",
                    "width": 600,
                    "height": 593,
                    "caption": "Customer survey expectation gap"
                },
                {
                    "@type": "BreadcrumbList",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/nl\/klantenenquetes-bruggen-verwachtingskloof-consumenten-leveranciers\/#breadcrumb",
                    "itemListElement": [
                        {
                            "@type": "ListItem",
                            "position": 1,
                            "name": "Article",
                            "item": "https:\/\/www.surveyrock.com\/blog\/"
                        },
                        {
                            "@type": "ListItem",
                            "position": 2,
                            "name": "Customer Surveys &#8211; Bridging the Expectation Gap between Consumers and Suppliers"
                        }
                    ]
                },
                {
                    "@type": "WebSite",
                    "@id": "https:\/\/www.surveyrock.com\/blog\/#website",
                    "url": "https:\/\/www.surveyrock.com\/blog\/",
                    "name": "SurveyRock straipsniai",
                    "description": "Padeda kurti internetines apklausas, apklausas ir klausimynus.  Greitai ir lengvai.",
                    "publisher": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#organization"
                    },
                    "potentialAction": [
                        {
                            "@type": "SearchAction",
                            "target": {
                                "@type": "EntryPoint",
                                "urlTemplate": "https:\/\/www.surveyrock.com\/blog\/?s={search_term_string}"
                            },
                            "query-input": {
                                "@type": "PropertyValueSpecification",
                                "valueRequired": true,
                                "valueName": "search_term_string"
                            }
                        }
                    ],
                    "inLanguage": "lt-LT"
                },
                {
                    "@type": "Organization",
                    "@id": "https:\/\/www.surveyrock.com\/blog\/#organization",
                    "name": "ApklausaRock",
                    "url": "https:\/\/www.surveyrock.com\/blog\/",
                    "logo": {
                        "@type": "ImageObject",
                        "inLanguage": "lt-LT",
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/logo\/image\/",
                        "url": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2014\/11\/Logo-Small.png",
                        "contentUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2014\/11\/Logo-Small.png",
                        "width": 200,
                        "height": 200,
                        "caption": "SurveyRock"
                    },
                    "image": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/logo\/image\/"
                    },
                    "sameAs": [
                        "https:\/\/www.facebook.com\/surveyrock",
                        "https:\/\/x.com\/surveyrock",
                        "https:\/\/www.linkedin.com\/company\/surveyrock",
                        "https:\/\/www.pinterest.com\/surveyrock\/",
                        "https:\/\/www.youtube.com\/surveyrock"
                    ]
                },
                {
                    "@type": "Person",
                    "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/person\/c81eb8dbd5ad857f08ec4765b5545f36",
                    "name": "Chrisas",
                    "image": {
                        "@type": "ImageObject",
                        "inLanguage": "lt-LT",
                        "@id": "https:\/\/secure.gravatar.com\/avatar\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g",
                        "url": "https:\/\/secure.gravatar.com\/avatar\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g",
                        "contentUrl": "https:\/\/secure.gravatar.com\/avatar\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g",
                        "caption": "Chris"
                    },
                    "url": "http:\/\/www.surveyrock.com\/blog\/lt\/author\/chris\/"
                }
            ]
        }
    },
    "_links": {
        "self": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/posts\/264",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/posts"
            }
        ],
        "about": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/types\/post"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/users\/1"
            }
        ],
        "replies": [
            {
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/comments?post=264"
            }
        ],
        "version-history": [
            {
                "count": 7,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/posts\/264\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 843,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/posts\/264\/revisions\/843"
            }
        ],
        "wp:featuredmedia": [
            {
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/media\/268"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/media?parent=264"
            }
        ],
        "wp:term": [
            {
                "taxonomy": "category",
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/categories?post=264"
            },
            {
                "taxonomy": "post_tag",
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/lt\/wp-json\/wp\/v2\/tags?post=264"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}