{
    "id": 264,
    "date": "2015-01-17T15:04:36",
    "date_gmt": "2015-01-17T14:04:36",
    "guid": {
        "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=264"
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    "modified": "2020-10-19T13:28:40",
    "modified_gmt": "2020-10-19T11:28:40",
    "slug": "customer-surveys-bridging-expectation-gap-consumers-suppliers",
    "status": "publish",
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    "link": "http:\/\/www.surveyrock.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e8%aa%bf%e6%9f%bb-%e6%9c%9f%e5%be%85%e5%80%a4%e3%81%ae%e3%82%ae%e3%83%a3%e3%83%83%e3%83%97%e3%82%92%e5%9f%8b%e3%82%81%e3%82%8b-%e6%b6%88%e8%b2%bb%e8%80%85-%e4%be%9b%e7%b5%a6\/",
    "title": {
        "rendered": "\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8 - \u6d88\u8cbb\u8005\u3068\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u306e\u9593\u306e\u671f\u5f85\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u305f\u3081\u306b"
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        "rendered": "<p><strong>\u6ce8\uff1a\u6d88\u8cbb\u8005\u3084\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u3068\u3044\u3046\u8a00\u8449\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3084\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u5165\u308c\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<p>\u7c21\u5358\u306b\u8aac\u660e\u3059\u308b\u3068\u3001\u671f\u5f85\u30ae\u30e3\u30c3\u30d7\u3068\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306b\u671f\u5f85\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u5b9f\u969b\u306b\u5f97\u3089\u308c\u308b\u3082\u306e\u3068\u306e\u9593\u306b\u5dee\u304c\u3042\u308b\u5834\u5408\u306b\u767a\u751f\u3059\u308b\u3082\u306e\u3067\u3059\u3002 <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">\u671f\u5f85\u5024<\/a> \u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u30b7\u30ca\u30ea\u30aa\u3067\u8aac\u660e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u6607\u7d66\u3084\u6607\u9032\u3092\u671f\u5f85\u3057\u3066\u3044\u305f\u306e\u306b\u3001\u305d\u308c\u304c\u53f6\u308f\u306a\u304b\u3063\u305f\u793e\u54e1<\/li><li>\u9ad8\u54c1\u8cea\u306e\u88fd\u54c1\u3092\u671f\u5f85\u3057\u3066\u3044\u305f\u304a\u5ba2\u69d8\u304c\u3001\u898f\u683c\u5916\u306e\u88fd\u54c1\u3092\u624b\u306b\u3057\u3066\u3057\u307e\u3063\u305f\u5834\u5408<\/li><li>\u6295\u8cc7\u5bb6\u304c\u4e00\u5b9a\u306e\u30ea\u30bf\u30fc\u30f3\u3092\u671f\u5f85\u3057\u306a\u304c\u3089\u3001\u305d\u308c\u3092\u5f97\u3089\u308c\u306a\u3044\u3053\u3068<\/li><\/ul>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large\"><a href=\"http:\/\/www.surveyrock.com\/blog\/2015\/01\/customer-surveys-bridging-expectation-gap-consumers-suppliers\/\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/01\/Customer-survey-expectation-gap.jpg\" alt=\"\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u671f\u5f85\u5024\"\/><\/a><\/figure><\/div>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u3092\u7e41\u6804\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u304a\u5ba2\u69d8\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7814\u7a76\u3067\u306f\u3001\u305d\u306e\u30b3\u30b9\u30c8\u306f <a href=\"http:\/\/hotelexecutive.com\/business_review\/2382\/closing-the-gap-between-guest-expectation-and-management-perception\">5\u56de<\/a> 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href=\"http:\/\/www.surveyrock.com\/online-survey-tools\">\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb<\/a> \u3053\u308c\u3089\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u30b7\u30f3\u30d7\u30eb\u3067\u52b9\u679c\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <a href=\"http:\/\/www.surveyrock.com\/free-online-surveys\">\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/a> \u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u306f\u3001\u7c21\u5358\u306b\u8a2d\u8a08\u30fb\u914d\u5e03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/a> \u7d44\u7e54\u306e\u8981\u4ef6\u3092\u6e80\u305f\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u5bb9\u6613\u306b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/p>\n\n\n\n<p>\u6700\u5f8c\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u516c\u958b\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4f8b\u3048\u3070\u3001\u5f93\u696d\u54e1\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7279\u5b9a\u306e\u90e8\u7f72\u3084\u968e\u5c64\uff08\u5c02\u9580\u77e5\u8b58\u306b\u57fa\u3065\u304f\uff09\u306b\u914d\u5e03\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002 <a href=\"http:\/\/www.surveyrock.com\/home\/features.html\">\u8996\u8074\u5236\u9650\u8005\u306e<\/a>.<\/p>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u3001\u304a\u5ba2\u69d8\u3068\u306e\u671f\u5f85\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <a href=\"http:\/\/www.surveyrock.com\/home\/\">\u30b5\u30fc\u30d9\u30a4\u30ed\u30c3\u30af<\/a>.<\/p>",
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