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    "slug": "five-tips-for-a-successful-customer-satisfaction-survey",
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        "rendered": "<p>\"Indagare i tuoi clienti esistenti\" \u00e8 un suggerimento comune per aiutare la tua azienda a crescere. Noi di SurveyRock sappiamo quanto sia importante l'indagine presso i tuoi clienti per il tuo successo e vogliamo che le tue indagini sulla soddisfazione dei clienti ti aiutino a ottenere informazioni utilizzabili che puoi davvero utilizzare.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/06\/Customer_Satisfaction_Survey.jpg\" alt=\"Sondaggio_Soddisfazione_Cliente\"\/><\/figure><\/div>\n\n\n\n<p>Elimina le congetture e segui questi cinque principi di progettazione dell'indagine sui clienti:<\/p>\n\n\n\n<p>1. <strong>Chiedete la soddisfazione generale all'inizio del sondaggio.<\/strong> Questo vi permetter\u00e0 di misurare le impressioni generali dei clienti sulla vostra azienda, prodotto o servizio prima che inizino a pensare ad aspetti specifici di quelle relazioni. Il nostro <a href=\"https:\/\/www.surveyrock.com\/template\/sample-net-promoter-score-nps-survey-template-13509\" target=\"_blank\" rel=\"noreferrer noopener\">Punteggio netto dei promotori di Domanda (NPS)<\/a> e template sono ideali qui.<\/p>\n\n\n\n<p>2. <strong>Usa una scala di soddisfazione a 5 punti.<\/strong> Le scale delle domande dovrebbero avere etichette descrittive associate ai numeri, e l'estremit\u00e0 superiore della scala dovrebbe significare che i clienti sono veramente \"stupiti\".<\/p>\n\n\n\n<p>3. <strong>Sii coerente con la formulazione delle tue domande.<\/strong> La coerenza \u00e8 fondamentale nella ricerca sulla soddisfazione del cliente. Le scale delle domande dovrebbero essere coerenti all'interno di un particolare questionario e nel tempo. Le misure chiave della soddisfazione del cliente, comprese le domande di soddisfazione generale e quelle che chiedono informazioni su aspetti specifici della relazione, dovrebbero usare tutte la stessa scala.<\/p>\n\n\n\n<p>4. <strong>Mantenere il sondaggio breve e focalizzato.<\/strong> Concentratevi sull'ottenere una lettura della relazione dei vostri clienti con voi. Evita la tentazione di chiedere tutto quello che hai sempre voluto sapere. Pi\u00f9 terreno cerchi di coprire, pi\u00f9 \u00e8 probabile che gli intervistati abbandonino il sondaggio.<\/p>\n\n\n\n<p>5. <strong>Fate domande demografiche o \"firmografiche\".<\/strong> Chiedere informazioni demografiche o firmografiche (tipo e dimensioni dell'azienda o del settore) vi permette di analizzare i dati per diversi sottogruppi - come i nuovi clienti o i clienti regionali. Considerate le ipotesi sui profili dei clienti che possono influenzare la soddisfazione e includete domande che catturino questi dati.<\/p>\n\n\n\n<p>Ricordate che la soddisfazione dei vostri clienti \u00e8 legata direttamente alla redditivit\u00e0 - i clienti felici comprano di pi\u00f9 e riferiscono altri clienti.<\/p>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\"><br><br>Net Promoter\u00ae e NPS\u00ae sono marchi registrati di Satmetrix Systems, Inc., Bain &amp; Company e Fred Reichheld.<\/p>",
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