{
    "id": 937,
    "date": "2020-10-24T18:18:23",
    "date_gmt": "2020-10-24T16:18:23",
    "guid": {
        "rendered": "https:\/\/www.surveyrock.com\/blog\/?p=937"
    },
    "modified": "2020-10-24T20:39:46",
    "modified_gmt": "2020-10-24T18:39:46",
    "slug": "net-promoter-score-nps-with-online-survey",
    "status": "publish",
    "type": "post",
    "link": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/",
    "title": {
        "rendered": "Net Promoter Score (NPS) online felm\u00e9r\u00e9s seg\u00edts\u00e9g\u00e9vel"
    },
    "content": {
        "rendered": "<p>A Net Promoter Score, vagy r\u00f6viden NPS, egy olyan sz\u00e1m, amely megmutatja, hogy \u00fcgyfelei milyen val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlj\u00e1k term\u00e9k\u00e9t, szolg\u00e1ltat\u00e1s\u00e1t vagy v\u00e1llalat\u00e1t egy bar\u00e1tjuknak vagy koll\u00e9g\u00e1juknak.  Mind\u00f6ssze egy egyszer\u0171 felm\u00e9r\u00e9si k\u00e9rd\u00e9sre van sz\u00fcks\u00e9g, mint az al\u00e1bbi. <\/p>\n\n\n\n<!--more-->\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24135322\/image-8.png\" alt=\"\" class=\"wp-image-938\" width=\"474\" height=\"144\" srcset=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24135322\/image-8.png 632w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24135322\/image-8-300x91.png 300w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24135322\/image-8-150x46.png 150w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><figcaption>Net Promoter Score K\u00e9rd\u00e9s<\/figcaption><\/figure>\n\n\n\n<p>Ezt \u00fagy sz\u00e1m\u00edtj\u00e1k ki, hogy kivonj\u00e1k a term\u00e9ket val\u00f3sz\u00edn\u0171leg n\u00e9pszer\u0171s\u00edt\u0151 \u00fcgyfelek sz\u00e1zal\u00e9kos ar\u00e1ny\u00e1t (9-es vagy 10-es pontsz\u00e1m = \"prom\u00f3terek\") \u00e9s levonj\u00e1k a term\u00e9ket val\u00f3sz\u00edn\u0171leg nem n\u00e9pszer\u0171s\u00edt\u0151 \u00fcgyfelek sz\u00e1zal\u00e9kos ar\u00e1ny\u00e1t (6-os vagy alacsonyabb pontsz\u00e1m = \"ellenz\u0151k\").  A 7-es vagy 8-as v\u00e1laszt ad\u00f3kat \"passz\u00edvaknak\" nevezz\u00fck, \u00e9s az \u0151 sz\u00e1mukat csak az \u00e1ltal\u00e1nos sz\u00e1zal\u00e9kos sz\u00e1m\u00edt\u00e1sn\u00e1l haszn\u00e1ljuk fel.  A Net Promoter Score f\u0151k\u00e9nt egyszer\u0171s\u00e9ge \u00e9s k\u00f6nny\u0171 haszn\u00e1lhat\u00f3s\u00e1ga miatt sz\u00e9les k\u00f6rben n\u00e9pszer\u0171.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mi az NPS?<\/h3>\n\n\n\n<p>Az NPS egy h\u00edres menedzsmenteszk\u00f6z, amelyet az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9nek m\u00e9r\u00e9s\u00e9re haszn\u00e1lnak.  Annyira n\u00e9pszer\u0171, hogy ma m\u00e1r a k\u00f6vetkez\u0151 c\u00e9gek haszn\u00e1lj\u00e1k. <a href=\"https:\/\/fortune.com\/longform\/net-promoter-score-fortune-500-customer-satisfaction-metric\/\" target=\"_blank\" rel=\"noreferrer noopener\">a Fortune 1000 k\u00e9tharmada<\/a>.  A rendszert Frederick Reichheld, a Bain &amp; Company \u00e9s a Satmetrix alkotta (\u00e9s bejegyzett v\u00e9djegye).  A Net Promoter Score-t el\u0151sz\u00f6r a Harvard Business Review 2003. decemberi cikk\u00e9ben mutatt\u00e1k be, melynek c\u00edme \"<a rel=\"noreferrer noopener\" href=\"https:\/\/hbr.org\/2003\/12\/the-one-number-you-need-to-grow\" target=\"_blank\">Az egyetlen sz\u00e1m, amire sz\u00fcks\u00e9ged van a n\u00f6veked\u00e9shez<\/a>&#8220;.<\/p>\n\n\n\n<p>A mi <a rel=\"noreferrer noopener\" href=\"https:\/\/www.surveyrock.com\/template\/sample-net-promoter-score-nps-survey-template-13509\" target=\"_blank\">felm\u00e9r\u00e9si sablon<\/a> seg\u00edts\u00e9g\u00e9vel percek alatt elk\u00e9sz\u00edtheti saj\u00e1t NPS-felm\u00e9r\u00e9s\u00e9t.  B\u00e1r a pontsz\u00e1m kisz\u00e1m\u00edt\u00e1s\u00e1hoz csak a fenti k\u00e9rd\u00e9sre van sz\u00fcks\u00e9g, a legjobb gyakorlat az, hogy a nyomonk\u00f6vet\u00e9si k\u00e9rd\u00e9seket is be kell illeszteni, hogy t\u00f6bbet tudjon meg \u00fcgyfeleir\u0151l vagy \u00fcgyfeleir\u0151l.  <\/p>\n\n\n\n<p>K\u00fcl\u00f6n\u00f6sen javasoljuk, hogy tegyen hozz\u00e1 egy olyan k\u00e9rd\u00e9st, mint \"Mit tehet\u00fcnk, hogy jav\u00edtsunk ezen a [v\u00e1llalat\/term\u00e9k\/szolg\u00e1ltat\u00e1s]?\". (szerepel a <a href=\"https:\/\/support.surveyrock.com\/support\/solutions\/articles\/4000069988-use-one-of-our-many-sample-survey-templates\" target=\"_blank\" rel=\"noreferrer noopener\">sablon<\/a>).  Ezt a felm\u00e9r\u00e9si k\u00e9rd\u00e9st egy offline telefonh\u00edv\u00e1s vagy e-mail k\u00f6vethetn\u00e9 a tov\u00e1bbi r\u00e9szletek \u00f6sszegy\u0171jt\u00e9se \u00e9rdek\u00e9ben.  A c\u00e9l a szolg\u00e1ltat\u00e1s vagy a term\u00e9k jav\u00edt\u00e1sa, hogy az ellen\u00e9rdekeltekb\u0151l t\u00e1mogat\u00f3kk\u00e1 v\u00e1ljanak!  <\/p>\n\n\n\n<p>Ha az NPS-felm\u00e9r\u00e9st haszn\u00e1lja az \u00fcgyf\u00e9lkapcsolatok \u00e9s a nyomon k\u00f6vet\u00e9s sor\u00e1n, akkor er\u0151teljes \u00fczenetet k\u00fcld arr\u00f3l, hogy \u00e9rdekli a szolg\u00e1ltat\u00e1s jav\u00edt\u00e1sa, \u00e9s hogy \u00e9rdekli, hogyan \u00e9rzik magukat az \u00fcgyfelek.  Megmutatja nekik, hogy elk\u00f6telezett az \u00fcgyfelek sikere ir\u00e1nt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Az NPS kisz\u00e1m\u00edt\u00e1sa<\/h3>\n\n\n\n<p>Az NPS kisz\u00e1m\u00edt\u00e1sa egyszer\u0171.  El\u0151sz\u00f6r is vonja le az ellenz\u0151k sz\u00e1m\u00e1t a t\u00e1mogat\u00f3k sz\u00e1m\u00e1b\u00f3l, \u00e9s ossza el ezt a k\u00e9rd\u00e9sre v\u00e1laszol\u00f3 szem\u00e9lyek sz\u00e1m\u00e1val.  Matematikailag ez \u00edgy n\u00e9z ki:<\/p>\n\n\n\n<div class=\"wp-block-mathml-mathmlblock\">\\[{PromotersCount-DetractorsCount \\over PromotersCount+PassivesCount+DetractorsCount}*100\\]<script type=\"text\/javascript\" src=\"https:\/\/www.surveyrock.com\/blog\/wp-includes\/js\/dist\/hooks.min.js?ver=dd5603f07f9220ed27f1\" id=\"wp-hooks-js\"><\/script>\n<script type=\"text\/javascript\" src=\"https:\/\/www.surveyrock.com\/blog\/wp-includes\/js\/dist\/i18n.min.js?ver=c26c3dc7bed366793375\" id=\"wp-i18n-js\"><\/script>\n<script type=\"text\/javascript\" id=\"wp-i18n-js-after\">\n\/* <![CDATA[ *\/\nwp.i18n.setLocaleData( { 'text direction\\u0004ltr': [ 'ltr' ] } );\n\/\/# sourceURL=wp-i18n-js-after\n\/* ]]> *\/\n<\/script>\n<script  async type=\"text\/javascript\" src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/mathjax\/2.7.7\/MathJax.js?config=TeX-MML-AM_CHTML\" id=\"mathjax-js\"><\/script>\n<\/div>\n\n\n\n<p>A pontsz\u00e1m egy -100 (mindenki ellenz\u0151) \u00e9s +100 (mindenki t\u00e1mogat\u00f3) k\u00f6z\u00f6tti sz\u00e1m, \u00e9s min\u00e9l magasabb a sz\u00e1m, ann\u00e1l jobb!  <\/p>\n\n\n\n<p>Minden 0 feletti NPS-pontsz\u00e1m j\u00f3nak sz\u00e1m\u00edt.  Ez azt jelenti, hogy a k\u00f6z\u00f6ns\u00e9ged ink\u00e1bb h\u0171s\u00e9ges, mint nem.  B\u00e1rmi, ami 20 felett van, kedvez\u0151nek sz\u00e1m\u00edt. A Bain &amp; Co, az NPS-rendszer forr\u00e1sa szerint az 50 feletti \u00e9rt\u00e9k kiv\u00e1l\u00f3, a 80 feletti pedig vil\u00e1gsz\u00ednvonal\u00fa. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.netpromoter.com\/compare\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"546\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24175106\/2016-b2c-sps-sector-averages.jpg\" alt=\"NPS minta ipar\u00e1gi referencia\u00e9rt\u00e9kek\" class=\"wp-image-955\" srcset=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24175106\/2016-b2c-sps-sector-averages.jpg 750w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24175106\/2016-b2c-sps-sector-averages-300x218.jpg 300w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24175106\/2016-b2c-sps-sector-averages-150x109.jpg 150w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><figcaption>NPS Benchmarking | Forr\u00e1s: NPS Benchmarking NICE Satmetrix<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Sajnos nem igaz\u00e1n lehet pontosan megmondani, hogy mi a j\u00f3 \u00e9s mi a rossz pontsz\u00e1m abszol\u00fat sz\u00e1mokban, mert minden ipar\u00e1g egy kicsit m\u00e1s, ahogy a fenti \u00e1br\u00e1n is l\u00e1that\u00f3.  <\/p>\n\n\n\n<p>Emellett region\u00e1lis k\u00fcl\u00f6nbs\u00e9gek is vannak.  P\u00e9ld\u00e1ul a d\u00e9l-amerikai fogyaszt\u00f3k gyakran adnak <a href=\"https:\/\/www.businesswire.com\/news\/home\/20070222005121\/en\/Satmetrix-Reveals-Findings-Cultural-Differences-Customer-Loyalty\" target=\"_blank\" rel=\"noreferrer noopener\">magasabb el\u00e9gedetts\u00e9gi pontsz\u00e1mok<\/a> mint m\u00e1s kultur\u00e1lis csoportok, m\u00edg a jap\u00e1n fogyaszt\u00f3k a <a href=\"https:\/\/www.medallia.com\/press-release\/japanese-consumers-set-the-bar-for-high-standards-while-south-americans-are-the-easiest-to-please-new-research-finds\/\" target=\"_blank\" rel=\"noreferrer noopener\">a legnehezebb a kedv\u00e9ben j\u00e1rni<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mikor \u00e9rdemes NPS felm\u00e9r\u00e9st haszn\u00e1lni<\/h3>\n\n\n\n<p>Sz\u00e1mos olyan eset van, amikor j\u00f3 \u00f6tlet lenne ellen\u0151rizni az \u00fcgyfelekkel, hogy mennyire \u00e9lvezik a veled val\u00f3 egy\u00fcttm\u0171k\u00f6d\u00e9st.  \u00cdme csak n\u00e9h\u00e1ny:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Miut\u00e1n befejezt\u00e9k az interakci\u00f3t az \u00d6n szervizoszt\u00e1ly\u00e1val.  Ezt a lehet\u0151 leghamarabb \u00e9rdemes megtenni, hogy ne felejtsenek el semmilyen r\u00e9szletet.<\/li><li>Amikor befejezt\u00e9k a term\u00e9k vagy szolg\u00e1ltat\u00e1s haszn\u00e1lat\u00e1t<\/li><li>R\u00f6viddel azut\u00e1n, hogy elkezdt\u00e9k haszn\u00e1lni az \u00d6n szolg\u00e1ltat\u00e1s\u00e1t, hogy kider\u00fclj\u00f6n, vannak-e hi\u00e1nyoss\u00e1gok az \u00e9rt\u00e9kes\u00edt\u00e9si\/marketing-\u00e9lm\u00e9nyhez k\u00e9pest.  Ez seg\u00edt abban is, hogy az esetleges probl\u00e9m\u00e1kat idejekor\u00e1n \u00e9szrevegye. Egy m\u00e1sik el\u0151nye ennek a megk\u00f6zel\u00edt\u00e9snek, hogy lehet\u0151v\u00e9 teszi, hogy id\u0151vel l\u00e1thassa a fejl\u0151d\u00e9st.<\/li><\/ul>\n\n\n\n<p>\u00c1ltal\u00e1ban az NPS-felm\u00e9r\u00e9st azut\u00e1n \u00e9rdemes kiosztani, hogy az \u00fcgyf\u00e9l el\u00e9rt egy jelent\u0151s m\u00e9rf\u00f6ldk\u00f6vet az \u00d6n szolg\u00e1ltat\u00e1s\u00e1val, vagy ha az \u00fcgyf\u00e9l m\u00e1r r\u00e9g\u00f3ta a v\u00e1llalatn\u00e1l van, akkor egy bizonyos id\u0151 ut\u00e1n.<\/p>\n\n\n\n<p>A Net Promoter Score egy magas szint\u0171 jel, amelyet nyomon kell k\u00f6vetni \u00e9s id\u0151vel m\u00e9rni kell.  Hossz\u00fa t\u00e1v\u00fa \u00fcgyfelek eset\u00e9ben javasoljuk, hogy rendszeresen, esetleg negyed\u00e9vente ellen\u0151rizz\u00e9k.  Nem akarja ezt olyan gyakran csin\u00e1lni, hogy megunj\u00e1k a k\u00e9rd\u00e9st, de el\u00e9g gyakran kell, hogy legyen ideje m\u00f3dos\u00edtani az ir\u00e1nyt, ha sz\u00fcks\u00e9ges.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kezd\u0151 l\u00e9p\u00e9sek az NPS-szel<\/h3>\n\n\n\n<p>A SurveyRock seg\u00edts\u00e9g\u00e9vel nagyon k\u00f6nny\u0171 elkezdeni az NPS-t.  Csak&nbsp;<a href=\"https:\/\/www.surveyrock.com\/site\/login\">bejelentkez\u00e9s<\/a>&nbsp;vagy&nbsp;<a href=\"https:\/\/www.surveyrock.com\/site\/signup\">hozzon l\u00e9tre egy ingyenes fi\u00f3kot a kezd\u00e9shez<\/a>!  A felm\u00e9r\u00e9s m\u0171szerfal\u00e1n kattintson a \"+K\u00e9sz\u00edt\u00e9s\", majd a \"Felm\u00e9r\u00e9s sablonb\u00f3l\" gombra a k\u00fcl\u00f6nb\u00f6z\u0151 felm\u00e9r\u00e9si sablonjaink megtekint\u00e9s\u00e9hez.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"224\" height=\"149\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163418\/image-9.png\" alt=\"\" class=\"wp-image-945\" srcset=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163418\/image-9.png 224w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163418\/image-9-150x100.png 150w\" sizes=\"auto, (max-width: 224px) 100vw, 224px\" \/><\/figure>\n\n\n\n<p>G\u00f6rgessen lefel\u00e9 a \"Net Promoter Score\"-ra, \u00e9s kattintson a c\u00edmre egy mintak\u00e9rd\u0151\u00edv megtekint\u00e9s\u00e9hez, vagy kattintson a \"Select\" gombra az NPS-sablon m\u0171szerfal\u00e1ra t\u00f6rt\u00e9n\u0151 m\u00e1sol\u00e1s\u00e1hoz.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"441\" height=\"51\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163740\/image-10.png\" alt=\"\" class=\"wp-image-946\" srcset=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163740\/image-10.png 441w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163740\/image-10-300x35.png 300w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24163740\/image-10-150x17.png 150w\" sizes=\"auto, (max-width: 441px) 100vw, 441px\" \/><\/figure><\/div>\n\n\n\n<p>Most m\u00e1r van egy 4 oldalas NPS-felm\u00e9r\u00e9se, amelyet tetsz\u00e9s szerint testre szabhat. Az els\u0151 oldal maga az NPS-k\u00e9rd\u00e9s.  A m\u00e1sodik oldal egy nyomonk\u00f6vet\u00e9si k\u00e9rd\u00e9s, amely seg\u00edt betekint\u00e9st nyerni abba, hogy az \u00fcgyf\u00e9l mi\u00e9rt v\u00e1lasztotta azt a sz\u00e1mot, amit v\u00e1lasztott.  A harmadik oldal a demogr\u00e1fiai adatokkal seg\u00edt \u00d6nnek, az utols\u00f3 oldal pedig a k\u00e9s\u0151bbi kapcsolatfelv\u00e9telhez ny\u00fajt seg\u00edts\u00e9get.  Ennyi az eg\u00e9sz!<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24164354\/image-12.png\" alt=\"\" class=\"wp-image-948\" width=\"471\" height=\"136\" srcset=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24164354\/image-12.png 642w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24164354\/image-12-300x87.png 300w, https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24164354\/image-12-150x44.png 150w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><figcaption>K\u00f6vetkeztet\u0151 k\u00e9rd\u00e9s<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Az NPS-adatok alkalmaz\u00e1sa<\/h3>\n\n\n\n<p>L\u00e9trehozott teh\u00e1t egy NPS-felm\u00e9r\u00e9st, \u00e9s most szorgalmasan gy\u0171jti az \u00fcgyfelek visszajelz\u00e9seit.  Mi a k\u00f6vetkez\u0151 l\u00e9p\u00e9s?  Hogyan alak\u00edthatja \u00e1t ezeket az inform\u00e1ci\u00f3kat hasznos\u00edthat\u00f3 inform\u00e1ci\u00f3kk\u00e1?  A Bain, a Net Promoter Score egyik kidolgoz\u00f3ja a k\u00f6vetkez\u0151ket aj\u00e1nlja <a href=\"https:\/\/www.bain.com\/insights\/closing-the-customer-feedback-loop-newsletter\" target=\"_blank\" rel=\"noreferrer noopener\">n\u00e9h\u00e1ny javaslat<\/a>.  <\/p>\n\n\n\n<p>\"Ne feledje, hogy minden egyes tranzakci\u00f3, amelyet a v\u00e1llalat az \u00fcgyfelekkel bonyol\u00edt, egy lehet\u0151s\u00e9g arra, hogy prom\u00f3tert hozzon l\u00e9tre. De a legfontosabb \u00fcgyf\u00e9l\u00e9lm\u00e9nyek az \"igazs\u00e1g pillanatai\", az a n\u00e9h\u00e1ny kapcsolat, amely a legnagyobb potenci\u00e1lt rejti mag\u00e1ban az \u00fcgyfelek elragadtat\u00e1s\u00e1ra - vagy elidegen\u00edt\u00e9s\u00e9re\".  A Bain egy 5 pontos \u00fcgyf\u00e9l-visszajelz\u00e9si ellen\u0151rz\u0151 list\u00e1t k\u00edn\u00e1l, amely seg\u00edts\u00e9get ny\u00fajt az \u00fcgyf\u00e9lszolg\u00e1lati strat\u00e9gia meghat\u00e1roz\u00e1s\u00e1hoz, az eg\u00e9sz v\u00e1llalatra kiterjed\u0151en.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Meg\u00e1llapodtak m\u00e1r a v\u00e1llalkoz\u00e1suk \u00f6t legkritikusabb \"igazs\u00e1g pillanata\" tekintet\u00e9ben az \u00fcgyfelekkel?<\/li><li>Az alkalmazottak \u00e9s a vezet\u0151k rendszeresen, napi vagy heti rendszeress\u00e9ggel kapnak visszajelz\u00e9st az \u00fcgyfelekt\u0151l?<\/li><li>Tudatja az \u00fcgyfelekkel, hogy visszajelz\u00e9seik milyen hat\u00e1ssal voltak a folyamatok jav\u00edt\u00e1s\u00e1ra?<\/li><li>Tudja, hogy a szolg\u00e1ltat\u00e1s-visszaszerz\u00e9si folyamatok r\u00e9v\u00e9n h\u00e1ny sz\u00e1zal\u00e9k\u00e1t alak\u00edtja most \u00e1t az \u00d6n m\u0171veleteiben a vonakod\u00f3knak prom\u00f3terekk\u00e9?<\/li><li>Lehet-e doll\u00e1rban kifejezni, hogy egy ellenz\u0151b\u0151l t\u00e1mogat\u00f3t csin\u00e1ljunk?<\/li><\/ul>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\"><br><br>A Net Promoter, a Net Promoter Score \u00e9s az NPS a Bain &amp; Company, Inc., Fred Reichheld \u00e9s a Satmetrix Systems, Inc. bejegyzett v\u00e9djegyei.<\/p>",
        "protected": false
    },
    "excerpt": {
        "rendered": "<p>A Net Promoter Score, vagy r\u00f6viden NPS, egy olyan sz\u00e1m, amely megmutatja, hogy \u00fcgyfelei milyen val\u00f3sz\u00edn\u0171s\u00e9ggel aj\u00e1nlj\u00e1k term\u00e9k\u00e9t, szolg\u00e1ltat\u00e1s\u00e1t vagy v\u00e1llalat\u00e1t egy bar\u00e1tjuknak vagy koll\u00e9g\u00e1juknak. Mind\u00f6ssze egy egyszer\u0171 felm\u00e9r\u00e9si k\u00e9rd\u00e9sre van sz\u00fcks\u00e9g, mint az al\u00e1bbi.<\/p>",
        "protected": false
    },
    "author": 1,
    "featured_media": 941,
    "comment_status": "open",
    "ping_status": "open",
    "sticky": false,
    "template": "",
    "format": "standard",
    "meta": {
        "footnotes": ""
    },
    "categories": [
        91
    ],
    "tags": [
        93,
        92
    ],
    "class_list": [
        "post-937",
        "post",
        "type-post",
        "status-publish",
        "format-standard",
        "has-post-thumbnail",
        "hentry",
        "category-nps",
        "tag-net-promoter-score",
        "tag-nps"
    ],
    "yoast_head": "<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Net Promoter Score (NPS) online felm\u00e9r\u00e9ssel | SurveyRock<\/title>\n<meta name=\"description\" content=\"Fedezze fel, hogy term\u00e9ke vagy szolg\u00e1ltat\u00e1sa milyen j\u00f3l teljes\u00edt, ha egy egyszer\u0171 felm\u00e9r\u00e9si k\u00e9rd\u00e9ssel megk\u00e9rdezi \u00fcgyfeleit. Haszn\u00e1lja a Net Promoter Score (NPS) sablonunkat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Net Promoter Score (NPS) online felm\u00e9r\u00e9ssel | SurveyRock\" \/>\n<meta property=\"og:description\" content=\"Fedezze fel, hogy term\u00e9ke vagy szolg\u00e1ltat\u00e1sa milyen j\u00f3l teljes\u00edt, ha egy egyszer\u0171 felm\u00e9r\u00e9si k\u00e9rd\u00e9ssel megk\u00e9rdezi \u00fcgyfeleit. Haszn\u00e1lja a Net Promoter Score (NPS) sablonunkat.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/\" \/>\n<meta property=\"og:site_name\" content=\"SurveyRock cikkek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/surveyrock\" \/>\n<meta property=\"og:image\" content=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24142004\/nps-net-promoter-score-surveyrock.png\" \/>\n\t<meta property=\"og:image:width\" content=\"378\" \/>\n\t<meta property=\"og:image:height\" content=\"383\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Chris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@surveyrock\" \/>\n<meta name=\"twitter:site\" content=\"@surveyrock\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@graph\": [\n        {\n            \"@type\": \"Article\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#article\",\n            \"isPartOf\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/\"\n            },\n            \"author\": {\n                \"name\": \"Chris\",\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/person\\\/c81eb8dbd5ad857f08ec4765b5545f36\"\n            },\n            \"headline\": \"Net Promoter Score (NPS) with an Online Survey\",\n            \"mainEntityOfPage\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/\"\n            },\n            \"wordCount\": 1059,\n            \"commentCount\": 2,\n            \"publisher\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\"\n            },\n            \"image\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#primaryimage\"\n            },\n            \"thumbnailUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/24142004\\\/nps-net-promoter-score-surveyrock.png\",\n            \"keywords\": [\n                \"net promoter score\",\n                \"nps\"\n            ],\n            \"articleSection\": [\n                \"nps\"\n            ],\n            \"inLanguage\": \"hu-HU\",\n            \"potentialAction\": [\n                {\n                    \"@type\": \"CommentAction\",\n                    \"name\": \"Comment\",\n                    \"target\": [\n                        \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#respond\"\n                    ]\n                }\n            ]\n        },\n        {\n            \"@type\": \"WebPage\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/\",\n            \"url\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/\",\n            \"name\": \"Net Promoter Score (NPS) online felm\\u00e9r\\u00e9ssel | SurveyRock\",\n            \"isPartOf\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#website\"\n            },\n            \"primaryImageOfPage\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#primaryimage\"\n            },\n            \"image\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#primaryimage\"\n            },\n            \"thumbnailUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/24142004\\\/nps-net-promoter-score-surveyrock.png\",\n            \"description\": \"Fedezze fel, hogy term\\u00e9ke vagy szolg\\u00e1ltat\\u00e1sa milyen j\\u00f3l teljes\\u00edt, ha egy egyszer\\u0171 felm\\u00e9r\\u00e9si k\\u00e9rd\\u00e9ssel megk\\u00e9rdezi \\u00fcgyfeleit. Haszn\\u00e1lja a Net Promoter Score (NPS) sablonunkat.\",\n            \"breadcrumb\": {\n                \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#breadcrumb\"\n            },\n            \"inLanguage\": \"hu-HU\",\n            \"potentialAction\": [\n                {\n                    \"@type\": \"ReadAction\",\n                    \"target\": [\n                        \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/\"\n                    ]\n                }\n            ]\n        },\n        {\n            \"@type\": \"ImageObject\",\n            \"inLanguage\": \"hu-HU\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#primaryimage\",\n            \"url\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/24142004\\\/nps-net-promoter-score-surveyrock.png\",\n            \"contentUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/24142004\\\/nps-net-promoter-score-surveyrock.png\",\n            \"width\": 378,\n            \"height\": 383,\n            \"caption\": \"NPS Net Promoter Score online survey question\"\n        },\n        {\n            \"@type\": \"BreadcrumbList\",\n            \"@id\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/net-promoter-score-nps-online-felmeressel\\\/#breadcrumb\",\n            \"itemListElement\": [\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 1,\n                    \"name\": \"Cikk\",\n                    \"item\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/\"\n                },\n                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 2,\n                    \"name\": \"Net Promoter Score (NPS) online felm\\u00e9r\\u00e9s seg\\u00edts\\u00e9g\\u00e9vel\"\n                }\n            ]\n        },\n        {\n            \"@type\": \"WebSite\",\n            \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#website\",\n            \"url\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/\",\n            \"name\": \"SurveyRock cikkek\",\n            \"description\": \"Seg\\u00edt online felm\\u00e9r\\u00e9sek, k\\u00f6zv\\u00e9lem\\u00e9ny-kutat\\u00e1sok \\u00e9s k\\u00e9rd\\u0151\\u00edvek l\\u00e9trehoz\\u00e1s\\u00e1ban.  Gyorsan \\u00e9s egyszer\\u0171en.\",\n            \"publisher\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\"\n            },\n            \"potentialAction\": [\n                {\n                    \"@type\": \"SearchAction\",\n                    \"target\": {\n                        \"@type\": \"EntryPoint\",\n                        \"urlTemplate\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/?s={search_term_string}\"\n                    },\n                    \"query-input\": {\n                        \"@type\": \"PropertyValueSpecification\",\n                        \"valueRequired\": true,\n                        \"valueName\": \"search_term_string\"\n                    }\n                }\n            ],\n            \"inLanguage\": \"hu-HU\"\n        },\n        {\n            \"@type\": \"Organization\",\n            \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#organization\",\n            \"name\": \"SurveyRock\",\n            \"url\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/\",\n            \"logo\": {\n                \"@type\": \"ImageObject\",\n                \"inLanguage\": \"hu-HU\",\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\n                \"url\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/Logo-Small.png\",\n                \"contentUrl\": \"https:\\\/\\\/surveyrock-blog.s3.amazonaws.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/11\\\/Logo-Small.png\",\n                \"width\": 200,\n                \"height\": 200,\n                \"caption\": \"SurveyRock\"\n            },\n            \"image\": {\n                \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"\n            },\n            \"sameAs\": [\n                \"https:\\\/\\\/www.facebook.com\\\/surveyrock\",\n                \"https:\\\/\\\/x.com\\\/surveyrock\",\n                \"https:\\\/\\\/www.linkedin.com\\\/company\\\/surveyrock\",\n                \"https:\\\/\\\/www.pinterest.com\\\/surveyrock\\\/\",\n                \"https:\\\/\\\/www.youtube.com\\\/surveyrock\"\n            ]\n        },\n        {\n            \"@type\": \"Person\",\n            \"@id\": \"https:\\\/\\\/www.surveyrock.com\\\/blog\\\/#\\\/schema\\\/person\\\/c81eb8dbd5ad857f08ec4765b5545f36\",\n            \"name\": \"Chris\",\n            \"image\": {\n                \"@type\": \"ImageObject\",\n                \"inLanguage\": \"hu-HU\",\n                \"@id\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g\",\n                \"url\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g\",\n                \"contentUrl\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g\",\n                \"caption\": \"Chris\"\n            },\n            \"url\": \"http:\\\/\\\/www.surveyrock.com\\\/blog\\\/hu\\\/author\\\/chris\\\/\"\n        }\n    ]\n}<\/script>\n<!-- \/ Yoast SEO plugin. -->",
    "yoast_head_json": {
        "title": "Net Promoter Score (NPS) online felm\u00e9r\u00e9ssel | SurveyRock",
        "description": "Fedezze fel, hogy term\u00e9ke vagy szolg\u00e1ltat\u00e1sa milyen j\u00f3l teljes\u00edt, ha egy egyszer\u0171 felm\u00e9r\u00e9si k\u00e9rd\u00e9ssel megk\u00e9rdezi \u00fcgyfeleit. Haszn\u00e1lja a Net Promoter Score (NPS) sablonunkat.",
        "robots": {
            "index": "index",
            "follow": "follow",
            "max-snippet": "max-snippet:-1",
            "max-image-preview": "max-image-preview:large",
            "max-video-preview": "max-video-preview:-1"
        },
        "canonical": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/",
        "og_locale": "hu_HU",
        "og_type": "article",
        "og_title": "Net Promoter Score (NPS) with an Online Survey | SurveyRock",
        "og_description": "Discover how well your product or service is doing by asking your customers a simple survey question. Use our Net Promoter Score (NPS) template.",
        "og_url": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/",
        "og_site_name": "SurveyRock Articles",
        "article_publisher": "https:\/\/www.facebook.com\/surveyrock",
        "og_image": [
            {
                "width": 378,
                "height": 383,
                "url": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24142004\/nps-net-promoter-score-surveyrock.png",
                "type": "image\/png"
            }
        ],
        "author": "Chris",
        "twitter_card": "summary_large_image",
        "twitter_creator": "@surveyrock",
        "twitter_site": "@surveyrock",
        "schema": {
            "@context": "https:\/\/schema.org",
            "@graph": [
                {
                    "@type": "Article",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#article",
                    "isPartOf": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/"
                    },
                    "author": {
                        "name": "Chris",
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/person\/c81eb8dbd5ad857f08ec4765b5545f36"
                    },
                    "headline": "Net Promoter Score (NPS) with an Online Survey",
                    "mainEntityOfPage": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/"
                    },
                    "wordCount": 1059,
                    "commentCount": 2,
                    "publisher": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#organization"
                    },
                    "image": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#primaryimage"
                    },
                    "thumbnailUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24142004\/nps-net-promoter-score-surveyrock.png",
                    "keywords": [
                        "net promoter score",
                        "nps"
                    ],
                    "articleSection": [
                        "nps"
                    ],
                    "inLanguage": "hu-HU",
                    "potentialAction": [
                        {
                            "@type": "CommentAction",
                            "name": "Comment",
                            "target": [
                                "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#respond"
                            ]
                        }
                    ]
                },
                {
                    "@type": "WebPage",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/",
                    "url": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/",
                    "name": "Net Promoter Score (NPS) online felm\u00e9r\u00e9ssel | SurveyRock",
                    "isPartOf": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#website"
                    },
                    "primaryImageOfPage": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#primaryimage"
                    },
                    "image": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#primaryimage"
                    },
                    "thumbnailUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24142004\/nps-net-promoter-score-surveyrock.png",
                    "description": "Fedezze fel, hogy term\u00e9ke vagy szolg\u00e1ltat\u00e1sa milyen j\u00f3l teljes\u00edt, ha egy egyszer\u0171 felm\u00e9r\u00e9si k\u00e9rd\u00e9ssel megk\u00e9rdezi \u00fcgyfeleit. Haszn\u00e1lja a Net Promoter Score (NPS) sablonunkat.",
                    "breadcrumb": {
                        "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#breadcrumb"
                    },
                    "inLanguage": "hu-HU",
                    "potentialAction": [
                        {
                            "@type": "ReadAction",
                            "target": [
                                "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/"
                            ]
                        }
                    ]
                },
                {
                    "@type": "ImageObject",
                    "inLanguage": "hu-HU",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#primaryimage",
                    "url": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24142004\/nps-net-promoter-score-surveyrock.png",
                    "contentUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2020\/10\/24142004\/nps-net-promoter-score-surveyrock.png",
                    "width": 378,
                    "height": 383,
                    "caption": "NPS Net Promoter Score online survey question"
                },
                {
                    "@type": "BreadcrumbList",
                    "@id": "http:\/\/www.surveyrock.com\/blog\/hu\/net-promoter-score-nps-online-felmeressel\/#breadcrumb",
                    "itemListElement": [
                        {
                            "@type": "ListItem",
                            "position": 1,
                            "name": "Article",
                            "item": "https:\/\/www.surveyrock.com\/blog\/"
                        },
                        {
                            "@type": "ListItem",
                            "position": 2,
                            "name": "Net Promoter Score (NPS) with an Online Survey"
                        }
                    ]
                },
                {
                    "@type": "WebSite",
                    "@id": "https:\/\/www.surveyrock.com\/blog\/#website",
                    "url": "https:\/\/www.surveyrock.com\/blog\/",
                    "name": "SurveyRock cikkek",
                    "description": "Seg\u00edt online felm\u00e9r\u00e9sek, k\u00f6zv\u00e9lem\u00e9ny-kutat\u00e1sok \u00e9s k\u00e9rd\u0151\u00edvek l\u00e9trehoz\u00e1s\u00e1ban.  Gyorsan \u00e9s egyszer\u0171en.",
                    "publisher": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#organization"
                    },
                    "potentialAction": [
                        {
                            "@type": "SearchAction",
                            "target": {
                                "@type": "EntryPoint",
                                "urlTemplate": "https:\/\/www.surveyrock.com\/blog\/?s={search_term_string}"
                            },
                            "query-input": {
                                "@type": "PropertyValueSpecification",
                                "valueRequired": true,
                                "valueName": "search_term_string"
                            }
                        }
                    ],
                    "inLanguage": "hu-HU"
                },
                {
                    "@type": "Organization",
                    "@id": "https:\/\/www.surveyrock.com\/blog\/#organization",
                    "name": "SurveyRock",
                    "url": "https:\/\/www.surveyrock.com\/blog\/",
                    "logo": {
                        "@type": "ImageObject",
                        "inLanguage": "hu-HU",
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/logo\/image\/",
                        "url": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2014\/11\/Logo-Small.png",
                        "contentUrl": "https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2014\/11\/Logo-Small.png",
                        "width": 200,
                        "height": 200,
                        "caption": "SurveyRock"
                    },
                    "image": {
                        "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/logo\/image\/"
                    },
                    "sameAs": [
                        "https:\/\/www.facebook.com\/surveyrock",
                        "https:\/\/x.com\/surveyrock",
                        "https:\/\/www.linkedin.com\/company\/surveyrock",
                        "https:\/\/www.pinterest.com\/surveyrock\/",
                        "https:\/\/www.youtube.com\/surveyrock"
                    ]
                },
                {
                    "@type": "Person",
                    "@id": "https:\/\/www.surveyrock.com\/blog\/#\/schema\/person\/c81eb8dbd5ad857f08ec4765b5545f36",
                    "name": "Chris",
                    "image": {
                        "@type": "ImageObject",
                        "inLanguage": "hu-HU",
                        "@id": "https:\/\/secure.gravatar.com\/avatar\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g",
                        "url": "https:\/\/secure.gravatar.com\/avatar\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g",
                        "contentUrl": "https:\/\/secure.gravatar.com\/avatar\/fb0d6ba0ae1dc3040af81c4dddedea8122c24b778f86a6543c87606c077a6faa?s=96&d=mm&r=g",
                        "caption": "Chris"
                    },
                    "url": "http:\/\/www.surveyrock.com\/blog\/hu\/author\/chris\/"
                }
            ]
        }
    },
    "_links": {
        "self": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/posts\/937",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/posts"
            }
        ],
        "about": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/types\/post"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/users\/1"
            }
        ],
        "replies": [
            {
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/comments?post=937"
            }
        ],
        "version-history": [
            {
                "count": 20,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/posts\/937\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 965,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/posts\/937\/revisions\/965"
            }
        ],
        "wp:featuredmedia": [
            {
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/media\/941"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/media?parent=937"
            }
        ],
        "wp:term": [
            {
                "taxonomy": "category",
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/categories?post=937"
            },
            {
                "taxonomy": "post_tag",
                "embeddable": true,
                "href": "https:\/\/www.surveyrock.com\/blog\/hu\/wp-json\/wp\/v2\/tags?post=937"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}