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        "rendered": "Les enqu\u00eates aupr\u00e8s des clients renforcent la fid\u00e9lisation de ces derniers"
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        "rendered": "<p>Les listes de conseils en mati\u00e8re de fid\u00e9lisation de la client\u00e8le sont con\u00e7ues pour vous aider \u00e0 d\u00e9velopper la fid\u00e9lisation de la client\u00e8le et il n'est pas surprenant que le conseil que vous verrez normalement quelque part sur chaque liste soit de mener <a href=\"http:\/\/www.surveyrock.com\/home\/customer-satisfaction-surveys.html\" target=\"_blank\" rel=\"noopener noreferrer\">enqu\u00eates sur la client\u00e8le<\/a>.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/09\/06081233\/Customer-Loyalty.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"474\" height=\"267\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/09\/06081233\/Customer-Loyalty.jpg\" alt=\"Customer-Loyalty\" class=\"wp-image-546\"\/><\/a><\/figure><\/div>\n\n\n\n<p>Des \u00e9tudes ont montr\u00e9 que les clients fid\u00e8les :<\/p>\n\n\n\n<p><em>Acheter vos produits et services de mani\u00e8re r\u00e9p\u00e9t\u00e9e au fil du temps<\/em><\/p>\n\n\n\n<p><em>Augmenter le volume de leurs achats<\/em><\/p>\n\n\n\n<p><em>Acheter au-del\u00e0 des achats traditionnels, \u00e0 travers les lignes de produits<\/em><\/p>\n\n\n\n<p><em>Recommander les produits et services de votre entreprise \u00e0 d'autres personnes.<\/em><\/p>\n\n\n\n<p><em>Devenir immunis\u00e9 contre l'attraction de la concurrence<\/em><\/p>\n\n\n\n<p><em>Accordez \u00e0 votre entreprise le b\u00e9n\u00e9fice du doute lorsque quelque chose ne va pas.<\/em><\/p>\n\n\n\n<p><br>N'oubliez pas :<\/p>\n\n\n\n<p><em>Il est 7 \u00e0 10 fois plus co\u00fbteux de recruter un nouveau client que de conserver un client existant.<\/em><\/p>\n\n\n\n<p><em>Un gain de fid\u00e9lisation des clients de seulement 5% peut augmenter les b\u00e9n\u00e9fices \u00e0 vie par client jusqu'\u00e0 95%.<\/em><\/p>\n\n\n\n<p><em>Une augmentation de la loyaut\u00e9 de 2% seulement \u00e9quivaut, dans certains secteurs, \u00e0 une r\u00e9duction des co\u00fbts de 10%.<\/em><\/p>\n\n\n\n<p>Mener r\u00e9guli\u00e8rement des enqu\u00eates directement aupr\u00e8s de vos clients est le meilleur moyen de savoir ce dont vous avez besoin pour qu'ils reviennent encore et encore. Leurs r\u00e9ponses sont ce que vous devez entendre.<\/p>",
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