{ "id": 144, "date": "2014-11-19T11:03:41", "date_gmt": "2014-11-19T10:03:41", "guid": { "rendered": "http:\/\/www.surveyrock.com\/blog\/?p=144" }, "modified": "2020-10-19T20:43:37", "modified_gmt": "2020-10-19T18:43:37", "slug": "top-effective-communication-strategies-small-businesses", "status": "publish", "type": "post", "link": "http:\/\/www.surveyrock.com\/blog\/fr\/top-effective-communication-strategies-small-businesses\/", "title": { "rendered": "Principales strat\u00e9gies de communication efficaces pour les petites entreprises" }, "content": { "rendered": "

Il est imp\u00e9ratif que vous travailliez vos comp\u00e9tences en mati\u00e8re de communication avec toutes les personnes li\u00e9es \u00e0 votre entreprise de mani\u00e8re strat\u00e9gique. Sans m\u00e9thodes de communication efficaces, les inconv\u00e9nients s'\u00e9tendent aux probl\u00e8mes et aux malentendus qui peuvent nuire gravement \u00e0 la r\u00e9putation de votre entreprise.<\/p>\n\n\n\n

Voici comment vous pouvez am\u00e9liorer les comp\u00e9tences en communication dans votre entreprise et vous assurer de pr\u00e9venir les probl\u00e8mes qui surviennent en cas d'absence de communication ou lorsque le message n'est pas communiqu\u00e9 correctement.<\/p>\n\n\n\n\n\n\n\n

\u00c9coutez d'abord<\/h3>\n\n\n\n

L'\u00e9coute est le fondement de toute communication. En fait, une bonne fa\u00e7on de devenir un meilleur auditeur est de limiter les distractions qui s'immiscent dans une conversation et qui rendent difficile l'absorption totale du message communiqu\u00e9. Ce sont les petites choses qui comptent. Fermez votre bo\u00eete aux lettres \u00e9lectronique, mettez votre t\u00e9l\u00e9phone en mode silencieux, fermez la porte pendant une r\u00e9union et voyez par vous-m\u00eame. Essayez \u00e9galement de ne pas vous laisser distraire par vos propres pens\u00e9es ; la personne en face de vous m\u00e9rite toute votre attention.<\/p>\n\n\n\n

Pr\u00eatez attention aux mauvais commentaires<\/h3>\n\n\n\n

Ignorer les commentaires serait une mauvaise chose, m\u00eame s'ils semblent insignifiants. Quelqu'un peut se plaindre de votre produit ou il peut y avoir un conflit mineur. Il est de votre devoir de r\u00e9pondre imm\u00e9diatement. M\u00eame si ce n'est qu'une br\u00e8ve phrase, montrez \u00e0 vos clients que vous vous int\u00e9ressez \u00e0 la question pour ne pas les perdre et pour qu'ils sachent que vous \u00eates int\u00e9ress\u00e9 par ce qu'ils ont \u00e0 dire et que vous les prenez au s\u00e9rieux. Sinon, vous n'aurez pas seulement des clients m\u00e9contents, mais des clients m\u00e9contents et en col\u00e8re. En outre, pour que votre entreprise fonctionne efficacement, il est important que les lignes de communication soient ouvertes. Ainsi, vous serez en mesure d'am\u00e9liorer votre activit\u00e9 et de r\u00e9pondre aux demandes de votre march\u00e9 cible. L'envoi occasionnel d'une enqu\u00eate ou d'un questionnaire \u00e0 vos clients est une bonne m\u00e9thode pour recueillir leurs r\u00e9actions.<\/p>\n\n\n\n

Savoir quoi dire<\/h3>\n\n\n\n

Une communication efficace consiste en partie \u00e0 poser les bonnes questions pour obtenir les r\u00e9ponses dont vous avez besoin. Dans toute conversation, il y a toujours des indices sur le type de questions qui vous m\u00e8neront aux r\u00e9ponses et sur celles que vous devez \u00e9viter. Par exemple, disons que vous avez un employ\u00e9 qui est \u00e0 la tra\u00eene par rapport au reste de l'\u00e9quipe et qui a besoin d'\u00eatre motiv\u00e9. En posant les bonnes questions, vous devriez \u00eatre en mesure de r\u00e9soudre le probl\u00e8me de fond au lieu de l'aggraver.<\/p>\n\n\n\n

Faites de votre mieux<\/h3>\n\n\n\n

Les r\u00e9unions sont un exemple classique de perte de temps. Cependant, vous pouvez changer cela, du moins pour votre entreprise. Planifiez et organisez, c'est la cl\u00e9. Cr\u00e9ez un ordre du jour et distribuez-le \u00e0 tous les participants \u00e0 l'avance. La chose la plus importante que vous devez faire est de respecter le temps de chacun, de rendre les discussions aussi efficaces que possible et de transmettre votre message aussi efficacement que possible.<\/p>\n\n\n\n

Communication bidirectionnelle<\/h3>\n\n\n\n
\"Communication<\/figure><\/div>\n\n\n\n

La communication bidirectionnelle peut vous aider \u00e0 gagner du temps et \u00e0 vous assurer que rien n'est laiss\u00e9 au hasard. Elle est plus rapide et donne aux deux parties la possibilit\u00e9 d'\u00e9liminer tout malentendu en s'assurant que l'autre personne a compris ce que vous essayez de dire.<\/p>\n\n\n\n

Si vous \u00eates propri\u00e9taire d'une entreprise interactive, vous recevez probablement un retour d'information quotidien. Ces informations sont utiles et peuvent vous aider \u00e0 vous am\u00e9liorer, voire \u00e0 \u00e9laborer une nouvelle strat\u00e9gie.<\/p>\n\n\n\n

N'attendez pas qu'un client ou un employ\u00e9 vienne vous voir avec un probl\u00e8me qui couve depuis longtemps. Soyez proactif dans la recherche de difficult\u00e9s ou de conflits potentiels.<\/p>", "protected": false }, "excerpt": { "rendered": "

Il est imp\u00e9ratif que vous travailliez sur vos comp\u00e9tences en mati\u00e8re de communication avec toutes les personnes li\u00e9es \u00e0 votre entreprise de mani\u00e8re strat\u00e9gique. Sans m\u00e9thodes de communication efficaces, les inconv\u00e9nients s'\u00e9tendent aux probl\u00e8mes et aux malentendus qui peuvent nuire gravement \u00e0 la r\u00e9putation de votre entreprise. Voici comment vous pouvez am\u00e9liorer les comp\u00e9tences en communication de votre entreprise et faire [...].<\/p>", "protected": false }, "author": 1, "featured_media": 146, "comment_status": "open", "ping_status": "open", "sticky": false, "template": "", "format": "standard", "meta": { "footnotes": "" }, "categories": [ 58 ], "tags": [ 18, 19 ], "class_list": [ "post-144", "post", "type-post", "status-publish", "format-standard", "has-post-thumbnail", "hentry", "category-customer-surveys", "tag-communication", "tag-feedback" ], "yoast_head": "\nStrat\u00e9gies de communication efficaces pour les petites entreprises - SurveyRock Blog<\/title>\n<meta name=\"description\" content=\"Une communication efficace est importante pour toute entreprise, surtout pour les petites entreprises. 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