{
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    "date": "2015-09-22T17:36:43",
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    "modified": "2020-10-19T17:46:03",
    "modified_gmt": "2020-10-19T15:46:03",
    "slug": "14-things-you-must-know-about-your-customers-and-prospects",
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    "link": "http:\/\/www.surveyrock.com\/blog\/da\/14-ting-du-skal-vide-om-dine-kunder-og-potentielle-kunder\/",
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        "rendered": "<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/08\/23050310\/14_Customer_Survey.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"455\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/08\/23050310\/14_Customer_Survey.jpg\" alt=\"14_Kundeunders\u00f8gelse\" class=\"wp-image-529\"\/><\/a><\/figure><\/div>\n\n\n\n<p>Infusionsoft har udarbejdet en nyttig liste over 7 ting, du skal vide om dine kunder:<\/p>\n\n\n\n<p>1. <strong>Deres navn<\/strong>. Intet taler hurtigere til en person end dennes fornavn. Brug det til at opbygge dit forhold til din kunde.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>2. <strong>Hvad de har k\u00f8bt<\/strong>. Hvis du ved, hvad dine kunder tidligere har k\u00f8bt, har du en god id\u00e9 om, hvad de vil k\u00f8be igen. (Og du vil ikke spilde din tid p\u00e5 at promovere produkter af ringe eller ingen interesse.)<\/p>\n\n\n\n<p>3. <strong>Hvor ofte de k\u00f8ber<\/strong>. Personer, der sj\u00e6ldent k\u00f8ber hos dig, har m\u00e5ske brug for yderligere opmuntring ... mere markedsf\u00f8ring. Mens faste kunder m\u00e5ske ikke har brug for ekstra salgstaler, men kan have gavn af et nyhedsbrev eller en kupon.<\/p>\n\n\n\n<p>4. <strong>Hvor meget de bruger (i gennemsnit)<\/strong>. Hvorfor bruge kostbar tid p\u00e5 at s\u00e6lge produkter til kunder, som de ikke har r\u00e5d til? Det kan v\u00e6re pinligt for kunden, viser din manglende personlige interesse og kan f\u00e5 kunderne til at miste interessen.<\/p>\n\n\n\n<p>5. <strong>Sidste gang de k\u00f8bte<\/strong>. Har du mistet en kunde uden at vide det? Hvem er stadig loyal? Hvem er blevet vildfaren (og skal bringes tilbage)?<\/p>\n\n\n\n<p>6. <strong>Hver eneste interaktion, du har haft med dem<\/strong>. Dokumentation er vigtig af indlysende \u00e5rsager. Men hvis du kan \"huske\" tidligere samtaler, vil din kunde f\u00f8le sig vigtig og v\u00e6rdsat.<\/p>\n\n\n\n<p>7. <strong>Hvordan de har det med din virksomhed<\/strong>. Feedback fra dine kunder er den bedste m\u00e5de at forbedre dine produkter\/tjenester p\u00e5, opfylde dine kunders behov og tiltr\u00e6kke flere kunder.<\/p>\n\n\n\n<p>Nummer 7 p\u00e5 deres liste kom ikke som en overraskelse; at sende kundeunders\u00f8gelser er en god m\u00e5de at f\u00e5 den feedback, du har brug for. Hvis du vil vide mere om kundeunders\u00f8gelser, kan du tjekke vores <a href=\"http:\/\/www.surveyrock.com\/blog\/2015\/05\/when-to-conduct-customer-satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hvorn\u00e5r skal du gennemf\u00f8re kundeunders\u00f8gelser?<\/a> og <a href=\"http:\/\/www.surveyrock.com\/blog\/2015\/03\/ten-reasons-to-send-customer-surveys\/\" target=\"_blank\" rel=\"noopener noreferrer\">Ti grunde til at sende kundeunders\u00f8gelser<\/a> stillinger.<\/p>\n\n\n\n<p>Infusionsoft har ogs\u00e5 samlet 7 ting, du absolut skal vide om dine kundeemner, som alle nemt kan indsamles ved hj\u00e6lp af en simpel online kundeunders\u00f8gelse:<\/p>\n\n\n\n<p>1. <strong>Alder<\/strong>. Alt, hvad du siger og skriver, herunder slang, hentydninger, ordsv\u00e6rhedsgrad og emner, skal tilpasses til alderstilpassethed.<\/p>\n\n\n\n<p>2. <strong>K\u00f8n<\/strong>. P\u00e5 trods af de dobbelte roller, som m\u00e6nd og kvinder har tendens til at udfylde, kan de fleste personer segmenteres (og s\u00e6lges til) p\u00e5 grundlag af k\u00f8nsspecifikke interesser eller behov.<\/p>\n\n\n\n<p>3. <strong>Placering<\/strong>. V\u00e6rdier og kultur har tendens til at variere p\u00e5 grund af demografiske forhold. Hvis du har en klar forst\u00e5else af regionale forskelle, vil du kunne forbedre dine m\u00e5lrettede budskaber.<\/p>\n\n\n\n<p>4. <strong>Uddannelsesniveau<\/strong>. P\u00e5 samme m\u00e5de som aldersm\u00e6ssig relevant b\u00f8r uddannelsesniveauet v\u00e6re afg\u00f8rende for, hvordan du henvender dig til dine potentielle kunder, og hvilke fordele de vil finde i dette produkt eller din tjeneste.<\/p>\n\n\n\n<p>5. <strong>Indkomst<\/strong>. Behovene og \u00f8nskerne i de forskellige sociale klasser b\u00f8r v\u00e6re en rettesnor for, hvilke typer produkter og tjenester du b\u00f8r s\u00e6lge dem.<\/p>\n\n\n\n<p>6. <strong>Civilstand<\/strong>. De v\u00e6rdier, behov og \u00f8nsker, som gifte personer har, er meget forskellige fra dem, der er enlige. Hvis du markedsf\u00f8rer familiebudskaber til enlige (og omvendt), kan det v\u00e6re en d\u00e5rlig forretning for dig.<\/p>\n\n\n\n<p>7. <strong>Hvad holder dem v\u00e5gen om natten<\/strong>. Dette er det vigtigste. Du skal kende din kundeemners frygt, bekymringer, bekymringer, bekymringer, bekymringer, begejstring, h\u00e5b og dr\u00f8mme. N\u00e5r du kender samtalen i din potentielle kunde, kan du g\u00e5 ind i den, tale til den og opbygge et forhold, der f\u00f8rer til en kunde.<\/p>\n\n\n\n<p>Med det interessante tip nummer 7, \"Hvad holder dem v\u00e5gen om natten?\", kan man slet ikke forestille sig de potentielle svar p\u00e5 et s\u00e5dant sp\u00f8rgsm\u00e5l. N\u00e5r du udarbejder lignende sp\u00f8rgsm\u00e5l, b\u00f8r du angive nogle f\u00e5 svarmuligheder (\u00f8konomi, familie, helbred osv.) og give mulighed for at v\u00e6lge \"v\u00e6lg alt, hvad der passer\" samt en \"andet\"-mulighed. N\u00e5r du medtager en \"andet\"-mulighed, kan du indsamle \u00e5bne svar for at f\u00e5 yderligere indsigt i dine kunder. De vil h\u00f8jst sandsynligt dele svar, som du ikke engang havde overvejet.<\/p>",
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