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    "link": "http:\/\/www.surveyrock.com\/blog\/da\/fem-tips-til-en-vellykket-kundetilfredshedsundersogelse\/",
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        "rendered": "Fem tips til en vellykket kundetilfredshedsunders\u00f8gelse"
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        "rendered": "<p>\"Unders\u00f8g dine eksisterende kunder\" er et almindeligt forslag til at hj\u00e6lpe din virksomhed med at vokse. Vi her hos SurveyRock ved, hvor vigtigt det er for din succes at unders\u00f8ge dine kunder, og vi \u00f8nsker, at dine kundetilfredshedsunders\u00f8gelser skal hj\u00e6lpe dig med at f\u00e5 handlingsorienteret indsigt, som du virkelig kan bruge.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/surveyrock-blog.s3.amazonaws.com\/blog\/wp-content\/uploads\/2015\/06\/Customer_Satisfaction_Survey.jpg\" alt=\"Kundetilfredshedsunders\u00f8gelse\"\/><\/figure><\/div>\n\n\n\n<p>Slip for g\u00e6tteriet og f\u00f8lg disse fem principper for udformning af kundeunders\u00f8gelser:<\/p>\n\n\n\n<p>1. <strong>Sp\u00f8rg om den generelle tilfredshed ved unders\u00f8gelsens start.<\/strong> P\u00e5 den m\u00e5de kan du m\u00e5le kundernes samlede indtryk af din virksomhed, dit produkt eller din service, f\u00f8r de begynder at t\u00e6nke p\u00e5 specifikke aspekter af disse relationer. Vores <a href=\"https:\/\/www.surveyrock.com\/template\/sample-net-promoter-score-nps-survey-template-13509\" target=\"_blank\" rel=\"noreferrer noopener\">Net Promoter Score (NPS) sp\u00f8rgsm\u00e5l<\/a> og skabelon er ideelle her.<\/p>\n\n\n\n<p>2. <strong>Brug og 5-punkts tilfredshedsskala.<\/strong> Sp\u00f8rgsm\u00e5lsskalaer b\u00f8r have beskrivende etiketter til tallene, og den \u00f8verste ende af skalaen b\u00f8r betyde, at kunderne virkelig er \"begejstrede\".<\/p>\n\n\n\n<p>3. <strong>V\u00e6r konsekvent i din sp\u00f8rgsm\u00e5lsformulering.<\/strong> Konsistens er afg\u00f8rende i unders\u00f8gelser af kundetilfredshed. Sp\u00f8rgsm\u00e5lsskalaerne b\u00f8r v\u00e6re ensartede inden for et bestemt sp\u00f8rgeskema og over tid. De vigtigste m\u00e5linger af kundetilfredsheden, herunder det overordnede sp\u00f8rgsm\u00e5l om tilfredshed og sp\u00f8rgsm\u00e5lene om specifikke aspekter af forholdet, b\u00f8r alle anvende den samme skala.<\/p>\n\n\n\n<p>4. <strong>Hold unders\u00f8gelsen kort og fokuseret.<\/strong> Fokuser p\u00e5 at f\u00e5 et overblik over dine kunders forhold til dig. Undg\u00e5 fristelsen til at sp\u00f8rge om alt det, du altid har villet vide. Jo mere du fors\u00f8ger at d\u00e6kke flere omr\u00e5der, jo st\u00f8rre er sandsynligheden for, at respondenterne vil opgive unders\u00f8gelsen.<\/p>\n\n\n\n<p>5. <strong>Stil demografiske eller \"firmografiske\" sp\u00f8rgsm\u00e5l.<\/strong> Ved at sp\u00f8rge om demografiske data eller virksomhedsdata (virksomheds- eller branchetype og -st\u00f8rrelse) kan du analysere dataene efter forskellige undergrupper - f.eks. nye kunder eller regionale kunder. Overvej hypoteser om kundeprofiler, der kan p\u00e5virke tilfredsheden, og medtag sp\u00f8rgsm\u00e5l, der indsamler disse data.<\/p>\n\n\n\n<p>Husk, at dine kunders tilfredshed er direkte forbundet med rentabiliteten - tilfredse kunder k\u00f8ber mere og henviser andre kunder.<\/p>\n\n\n\n<p class=\"has-cyan-bluish-gray-color has-text-color has-small-font-size\"><br><br>Net Promoter\u00ae og NPS\u00ae er registrerede varem\u00e6rker tilh\u00f8rende Satmetrix Systems, Inc., Bain &amp; Company og Fred Reichheld.<\/p>",
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        "rendered": "<p>\"Unders\u00f8g dine eksisterende kunder\" er et almindeligt forslag til at hj\u00e6lpe din virksomhed med at vokse. Vi her hos SurveyRock ved, hvor vigtigt det er for din succes at unders\u00f8ge dine kunder, og vi \u00f8nsker, at dine kundetilfredshedsunders\u00f8gelser skal hj\u00e6lpe dig med at f\u00e5 handlingsorienteret indsigt, som du virkelig kan bruge.<\/p>",
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