14 Things You Must Know About Your Customers and Prospects

Infusionsoft put together a helpful list of 7 Things You Must Know About Your Customers:

1. Their Name. Nothing speaks to an individual faster than their first name. Use it to build your relationship with your customer.

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When to Conduct Customer Satisfaction Surveys

Customer satisfaction is tied directly to profitability. If your customers are happy they tend to be loyal. If they’re loyal they not only buy more, they refer other customers. We have a number of customer satisfaction survey templates to get you up and running in minutes.

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Customer Experience Is Your Brand

Brand reputation is largely created through the combined experiences and associations that customers have with your business.

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Ten Reasons To Send Customer Surveys

Sending customer surveys can deliver vital insights that improve the effectiveness of sales, marketing, and customer service reps as well as overall business performance.

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